I DO NOT RECOMMEND. I stayed at this hotel recently with my friend and had one of the most frustrating experiences with their housekeeping and guest support. We requested a cleaning well in advance on Sunday morning and they confirmed the request and assured multiple times that the cleaning would be done on Monday. However on Monday nothing even happened and nothing even changed. They didn’t clean nothing. When we told them about this, they suddenly claimed that they provide cleaning services every 4 days, which is really weird. So why would you confirm our request earlier about cleaning and even after reaching out that the cleaning was done when it was not? Why you didn’t warn us about this “policy” before? When I looked into their policies, I didn’t find anything about every 4 days cleaning. Of course the only thing that they did was just apologise about this confusion, nothing else. Even this policy about every 4 days cleaning sounds ridiculous, because this hotel is located near the beach and they have their own pool, and of course you’re coming wet and dirty after the pool and floor in the room is getting dirty and wet too. Especially for us, staying in this horrible hotel 1 week, this policy wouldn’t make any sense. I WOULD NOT RECOMMEND STAYING HERE.
Out of curiosity, I looked at other reviews and saw this isn’t just my experience. Other guests reported the worst problems - including rooms with termites, no providing clean towels, no response from staff and absolutely