San Diego Mission Valley Mall Hotels

"I booked a premium king bedroom. I was given the worst room in the worst building. I did not have a car, so I booked Uber for my commute. Every time I needed to get into my Uber or receive a package, I had to walk 2 minutes. Not even a single staff member helped me carry my luggage, even though I saw others receiving such treatment. After requesting and changing my room 2 times, I finally got a good one. During this entire time, the hotel did not provide any support to carry my belongings from one room to another. Only after asking did they provide support. There were unnecessary charges for parking vehicles and laundry that were not mentioned anywhere on the website. At the end of my stay, when I went to do the laundry, the machines were not even working. I had to wait 30 minutes and move from one building to another just to finish my laundry. These things are highly unprofessional. Later, I expected some apologies from the hotel manager. I did not even get that. I came to your hotel for a business purpose, but you guys gave me unnecessary headaches throughout my stay. Initially, there was no water in the room. When I called room service to order, there was no response. No one even followed up with me. How will you compensate for these things?"

"Under construction or maybe going out of business but wasn’t the usual double tree experience we’ve enjoyed before. Of course the cookies are always amazing!"

"Great place for short trip"

"It was a good stat"

"Clean rooms"

"We did not use the pool, but the rest of our stay was easy and great from check in to check out. Clean, comfortable and safe!"

"It was an okay stay."

"Very clean and helpful staff"

"Booked my hotel late at night (paid in full) and the desk person said I was a no show. Wanted me to pay again directly through them. I had to leave to get a different hotel room"