「When I booked the room, there was no notice that there would be an extra fee for pets, and it clearly said pets friendly. When I took my dog to the hotel, the front desk actually charged me a pet fee, which was incredible! The reason was that I had to pay if I booked on Expedia, but if I booked directly with them, I wouldn't have to. It was totally unreasonable. I drove for more than five hours to get there, and there was no way I could leave, so I had to pay. The next morning, they said that...
「We stayed in the hotel on our way back from Banff to Seattle and were very happy with the stay. Hotel took care of small things like hot tea at reception, night light in bathrooms and tap water option outside of bathroom. Rooms/lobby were very clean and staff was very friendly. We also had good time in pool as pool temperature was well maintained. We did not explore much outside, but location was good with many other hotels and restaurant options nearby.」