「Beautiful property. Great customer service in every department. This property is well maintained and is beautiful throughout. Food at the restaurant was very good with great service. This was one of my favorite hotels I have visited throughout the world. High tea was very nice. I will return」
「We had a great time here! Mello(w) checked us in and out at the front desk and they were fun and enthusiastic! Hannah was a great bartender, we loved watching them work and chatting. Such a fun and unique hotel, I highly recommend staying here. We also ate at Penny Lane right across the street. And Broad Street is just a short walk away.」
「Great stay. Clean and comfortable room. Shout out to the bartender on 7/26/25. He was closing up, when a thirsty group of concert go-ers showed up. He opened back up and made sure everyone was taken care of. Great guy that helped cap off a great night!」
「The Hotel Staff was nice and the beds were very comfortable, however the top portion of the freezer was frost bitten and wouldn't close. My sister is diabetic and needed to freeze her medicine. We called the front desk, but nothing happened until she spoke to the manager. Maintenance did come right away. However, because the refrigerator door didn't close the night before, all of the ice melted before hand. Management was willing to switch out the refrigerator. 」
「It was super cute, clean, and comfortable! Staff was super helpful and kind. Convenient walking with short drives to other destinations depending on what you’re looking for. Loved that there was a rooftop bar to add to our amazing experience!」
「This hotel was gorgeous! We arrived late so we didn’t spend any time around the area so I'm not sure how that is. I will say it is very loud especially at night outside. I swear the same car kept driving back and forth on the street outside of our room and it was SO loud that was the only thing we weren’t happy with. 」
「They were great. Was able to get me and my family in for 2 nights because our other hotel Hampton A/C broke and they would not fix. Hyatt was so much better and had more food and shopping to get to quickly.」