“Only stopped for one night but it was exactly what we were expecting. Pleasant helpful staff who were easy to talk to and helpful. Just like the old days. Really enjoyed our stay. Thank you”
“The Royal is a great hotel situated in the quaint village of Heysham.
We loved our stay. Lots of nice walks and history. The hotel has a very relaxed and chilled atmosphere.
The food is excellent and all staff are friendly and display excellent communication and customer service skills.
Everwhere is spotlessly clean. Free parking is an added bonus.
We will be returning soon and I will recommend the Royal to my friends and family.”
“The lady manager greeted us on arrival, she was very friendly and helpful and bubbly which made a difference to our stay it mad us feel welcome, the only thing was there wasn't always someone on reception.
The restaurant was nice but wasn't keen on the very large thick cut chips which were under cooked. And I'm not sure if the person serving us was a man or a woman...he spoke and looked like a man but had a dress on!!!
Although he/she was pleasant and helpful serving us, but I think he'd been……
“We had a very warm welcome on arrival. The staff here were very friendly and helpful. Very dog friendly and it was great we could eat with our dog in the bar. The family room was very clean and good size. Not a great view of the fire escape but it didn’t matter for one night. In a great location in the seafront and easy to park outside on the road for free. ”
“The staff went above and beyond when we were running late to ensure we were able to get into our room. They even deep cleaned my room before arrival to assist with my potential allergies. It really made our stay wonderful. I can most definitely recommend!
Only note to be aware is the bedrooms are upstairs and you need to be able to carry your bags up to them. ”
“Nicely appointed room with comfortable bed, clean and modern bathroom (and power shower) with tea & coffee making facilities, a hairdryer and a really powerful fan (needed in this warm weather). Slept well even though there was a pub nearby as it felt pretty quiet when the windows were closed. Smart TV was great as I could log intomall my own chanels. Only minor point was there was nowhere to hang up clothes - I think there was a nook for it, so maybe the rail was just missing. No problem……
“The internet connection is unstable. Other than that, it’s great place to stay. Friendly and competent staff. Clean room. Great bar. The hotel is within talking distance to the Lancaster train station (ca. 13-15 min) and local bus stops (ca. 5 min.)”
“I wasn’t happy it’s not a real hotel but that was forgotten as soon as I walked in. Beautiful room with an amazing hot tub and fireplace. I could have spent the whole vaca here. I relaxed and slept well. Highly highly recommend and will stay here again for sure!”
“Generally nice stay experience in Lancaster Townhouse. Room was clean and breakfast was good, only the location was not very nearby the town centre, need to take about 20 mins walk to town”