2/10 糟糕
seyed Mehdi
与家人出行
2025 年 8 月 23 日
No response from the owner and hotel.com!!!
I booked this flat to stay for 2 nights with my family. I told them I am going to arrive late at night. They emailed me with the self check in instruction and the code to open key locker. When I arrived at the property at 23:00 there was no key! I tried to phone them however no one answered the phone!
We had to spend the night in the car as other hotels were full.
Next day they phoned me to stay they are sorry because they forgot to put the key in the locker!!!
I am still struggling to get refund for the mess that Hotel.com and the property owner/ manager created!
My advise dont book it if you are going to arrive late. Dont trust hotel.com too. because they didnt pick up the phone too!!!
seyed Mehdi
2025 年 8 月入住 2 晚