Courtyard

Reviews of Holiday Inn Express Nashville Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Nashville Airport, an IHG Hotel
1111 Airport Center Dr, Nashville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 446 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 93 out of 1002 reviews" "
Rating 2 - Terrible. 77 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly
Stayed 1 night in May 2024

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, the hotel is in good condition, rooms are of a high standard. I didn't have any issues with the hotel itself. Unfortunately, that's not the whole experience. I picked this hotel because I had used it before, and it had the "free" (which really just means "included") shuttle service to and from BNA airport. The pickup never happened. I tried to get through to the shuttle service by phone, it kept ringing out to a message that "the mailbox is full and cannot accept any more messages". I tried to talk to reception at the hotel and was just told that "the shuttle is on its way back to the airport now". After the best part of an hour of waiting, and having no information reassuring me that I would ever get picked up, we just got a cab at a cost to me of $25. I emailed a hotel assistant manager (from the address on a card available at the front desk) to report this and I did receive an apology, some explanation about a malfunctioning phone (not sure I believe that, but it really doesn't matter anyway) and an offer to credit the $25 with equivalent IHG points. However, two weeks after I supplied my IHG member number, I have not received either the points, or any further response. So I presume I am being ghosted at this point. Anyone can have issues with a service, or make mistakes, it's how you fix them that matters. This hotel promised to make this right, but then didn't follow through. As such, I can't recommend this hotel, if you need to use the shuttle service.

6/10 Okay

Silvia

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
The pool was green, and my card key kept going out of service. I had to have it checked 4 times or more.
Stayed 4 nights in Apr 2024

8/10 Good

Tiquencia, Baton Rouge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee maker did not work
Stayed 3 nights in Apr 2024

10/10 Excellent

Ramaiyer

Liked: Cleanliness, staff & service, property conditions & facilities
Quite close to airport and property has a shuttle. So super convenient
Stayed 1 night in Apr 2024

6/10 Okay

Karri

Stayed 1 night in Apr 2024

8/10 Good

Lakisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the comfort & quietness, but breakfast didn't have a lot of options & no waffle maker.
Stayed 1 night in Mar 2024

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed here to utilize shuttle to airport but were not told one bag per person if shuttle is booked solid so shuttle wasn’t reliable because couldn’t confirm if booked or not
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, clean, friendly staff, great shuttle service
Stayed 3 nights in Mar 2024

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service is always timely.
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is comfortable and pleasant and not too expensive.
Stayed 1 night in Mar 2024

8/10 Good

Jacqueline

Travelled with partner
Liked: Property conditions & facilities
Parking & shuttle to airport
Stayed 1 night in Mar 2024

2/10 Terrible

Malika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, property conditions & facilities
Close to airport. Great shuttle service
Stayed 1 night in Mar 2024

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service
staff wanted more money
Stayed 2 nights in Mar 2024

10/10 Excellent

Janet

Liked: Amenities, property conditions & facilities
Holiday Inn, a family middle class hotel, has never charged me to park my car in the parking lot. Understandable for those that park and fly.
Stayed 1 night in Mar 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Natalye

Business traveller
Disliked: Staff & service, property conditions & facilities
When i arrived the girl on shift had no key cards for the room and said that the general manager wouldn’t supply keys and didn’t know where the key was to the supply closet was and it was just awful will never go there again. Imagine traveling to check in and be told they dont know what to do. POOR MANAGEMENT
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

CARMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Patera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure was great in shower. Bes was comfy. Checkin was quick
Stayed 1 night in Mar 2024

10/10 Excellent

Christine, Little Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area and place
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph, Sacramento

Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Business traveller
Great place to stay
Stayed 3 nights in Feb 2024
Response from Miguel Carrasquillo on 4 Mar 2024
Thank you for your kind words and feedback. We look forward to serving you in the near future.Miguel CarrasquilloGeneral Manager

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, room was a little unclean, but for the most part a good experience
Stayed 3 nights in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
Dear Paul,We very much appreciate your comments regarding your stay at the Holiday Inn Express.I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. I am sorry to hear, that we did not met the following criteria. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Hiroshi

Stayed 1 night in Feb 2024

6/10 Okay

Marc

Liked: Cleanliness
Disliked: Staff & service
My wife got in late and got a few food items about 10:30. They said they would chatge them to the room ,all good . They called at 12 woke her up and told her she needed to come down and sign for them.
Stayed 1 night in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again!

4/10 Poor

Russell

Disliked: Property conditions & facilities
I could not adjust the temperature in my room. The air conditioning was running and I could not turn it off. There was something wrong with the keypad. I told the lady at the front desk and she said the would send someone to check it out. They never showed up. It got so cold in my room I eventually had to leave and sleep in my car. I wish I had went to a different hotel
Stayed 1 night in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our service. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and makes you feel welcome.
Stayed 1 night in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

6/10 Okay

Susan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our room was never cleaned or new towels given the entire stay even after reporting it the first day. Our keys did not work. From the first time we always had to return to the front desk to have them reset. The subsequent days same thing. We did have a great shuttle driver.
Response from Celimar Figueroa on 5 Mar 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. We hope you give us another chance soon, so we can share a more positive experience.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Not my favoeite place to stay. Shower water oressure really low.
Stayed 2 nights in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

burton

Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay
Stayed 1 night in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Check in was a breeze, room is nice and clean, and property is well kept.
Stayed 1 night in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excellent

Deanta

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable bed
Stayed 1 night in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excellent

charice

Liked: Cleanliness, staff & service, property conditions & facilities
fast.checkin and 24.hr shuttle
Stayed 1 night in Feb 2024
Response from Celimar Figueroa on 5 Mar 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excellent

Clayton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the 24hr shuttke to the airport was extremely helpful.
Stayed 1 night in Jan 2024
Response from Celimar Figueroa on 5 Mar 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excellent

Floy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was easy and convenient to locate. The room was clean and the staff were accommodating. Enjoyed the stay and will use again when traveling to the airport area.
Stayed 1 night in Jan 2024
Response from Celimar Figueroa on 5 Mar 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Celimar Figueroa on 5 Mar 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for us for the evening. Staff was super friendly
Stayed 1 night in Jan 2024
Response from Celimar Figueroa on 5 Mar 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

2/10 Terrible

Delia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chunyan

Liked: Cleanliness
Good
Stayed 1 night in Jan 2024
Response from Celimar Figueroa on 5 Mar 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from Celimar Figueroa on 5 Mar 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

6/10 Okay

Helen

Travelled with family, Travelled with group
Disliked: Amenities
No comment
Stayed 5 nights in Dec 2023