I’m a Virginia Beach native who likes to vacation in his own city time to time. I’ve stayed at the Delta Hotels by Marriott a couple times now. The property itself is beautiful, the rooms are spacious, the amenities are brand new and modern, and its location is ideal (off the strip but still right on the beach). However, the customer service is lacking. I was working, and my pregnant fiancé had morning sickness the day of our checkout. She called me at around 8am that morning and let me know that she was suffering from nausea among other symptoms. This is typical for us, so like any other hotel we’ve had this issue in, I attempted to call the front desk to request late checkout, or if necessary, extend our stay. I couldn’t get a single person on the phone after multiple attempts and multiple 15-30 minute+ holds on the phone with people in another country. When I had to send a friend to the hotel to talk to the front desk, only then was my call returned. At this rate, I was swamped with work unable to do my job, my pregnant fiancé was stressed out about the room, and I had to inconvenience my friend to get a simple call back. When I did get a call back around 11am, the man informed me that the manager wasn’t even working that day until 3pm (unheard of and unacceptable around checkout time), and that the only rooms available were 399 for the night, which was double the listed price online. Lovely property, would be the best in VB if not for this customer service experience.