Search B&B in North Columbus

"Hotel is clean, but seems to be mismanaged and understaffed."

"Pool area was cramped, we ended up not using it. Great breakfast. They were out of items at the restaurant. Great location, clean."

"Although we did not use all of the amenities offered during our stay, we enjoyed a great nights sleep in a clean room and a great breakfast in the morning. The staff were friendly and professional. Highly recommend! "

"I recently stayed at Sonesta Hotel and Resorts Columbus Downtown for a work trip, and I would not recommend this hotel. Housekeeping was inconsistent from the start. My room was not cleaned after my first day, and I was told service is only provided upon request. Even after requesting it for the next day, the room was still not cleaned. When they finally did service the room, only the bed was made and towels were replaced—surfaces, bathroom, and floors were not cleaned at all. The most concerning issue was finding a bedbug in the bed during our stay. This is every traveler’s worst nightmare. When I reported it, the staff apologized, but their reaction made it seem like this may not have been an isolated incident. Additionally, when I opened the curtains, I found dirty socks covered in pet hair left behind, which clearly shows the room was not properly cleaned or inspected. There were also billing concerns. Even though the charges to my room were eventually zeroed out, there were still charges on the bill that should not have been there in the first place. This raises concerns about their attention to detail and billing accuracy. Also worth noting: the hotel restaurant is overpriced, so I recommend dining elsewhere. Overall, between the cleanliness issues, lack of proper housekeeping, the bedbug incident, and billing concerns, I would strongly suggest choosing a different hotel."

"The room was dirty. The sheets were yellowed and the smell was very musty "

"The hot tub was cemented in false advertisement short staffed no continental breakfast paid for the breakfast and it took an hour and half to get to us. Rude and terrible service. Never will be back "

"Room was clean, staff was super awesome, kick-back and breakfast was very good, fresh and stocked, parking was esy and felt safe. Overall a.very good experience for my first time at a Drury."

"Hair was left in the room and some type of rodent droppings . Front desk staff super nice. AC worked well. "

"The staff never answered the phone and because the elevator did not work I had to make several trips to complain about my room. The water did not drain from the sink and they said it’s a known issue, which was not acceptable. The hall smelled like smoke, which crept under the door. The worst was that the heating unit was unplugged, which I thought was odd, but it still didn’t work after plugging it in. This was a major issue because it was cold and they claimed to have no other rooms available. It was not fixed during the stay and I was only offered a $40 credit. I would never stay here again. "