To start off, when we first got there everything was well. We had a really good stay until the end of the week. On Friday the last day, the air condition went out at 10:30 or 11:00 and we tried calling numerous times the owners to get this fixed because it was getting hot early. We had our puppy with us and we could not go out and do anything on our last day, which we have plans to do, we had to stay at the cottage to leave the doors open to let air flow through so that it wouldn't be too hot on our puppy (she is a little on the heavy side & the heat is hard on her). Once we started calling them to let them know we had no air it took them until 1:00 or 1:30 to get back to us to let us know that we wasn't going to have air until up to 5:30. With that said, the HVAC guy didn't even get there until after 5:30 So that meant that we had to stay there that whole time with our puppy to keep from getting too hot by leaving the doors open. They never tried to accommodate us to keep us in the cool on our last day so we could go ahead and go do the things that we had already planned. When I talked to Catherine about this air problem, she told me that this has happened before and they were planning on replacing the unit but they never got around to doing that. If that was the case they shouldn't have rented out the cottage. I consider that very unprofessional and wrong. We had to waste the whole day staying there so that our puppy could have air. There is more than one HVAC company in North Myrtle Beach but yet they couldn't check on finding another. They just called one and stuck with that one and made us stay there all day. I'ma a Christian lady & we had two of the most sweetest christian ladies downstairs that made us have a great stay as well until the end.. When we had no air, I went through and cleaned the whole cottage and made it a lot cleaner than what it was when we got there. When I told Catherine that I cleaned the cottage, all she could ask was are you leaving today talking about leaving a day early. We had to waste the whole day sitting on the porch waiting so I packed our things a day early as well, so we paid for that extra day for nothing but a heatstroke...we couldn't leave because it's a 7 hour drive from where we live or we would have
Our recommendation to anyone that vacations at North Myrtle, find another cottage than this one...VRBO has a lot of nice places in that area...I have used them for years & will continue....
