“Really good deal for the price you pay ! I stayed 6 nights and didn’t have any issues other than the sheets and the mattress kept getting “wet” from the overall humidity in the room. The bathrooms are shared but I never had issues using it. ”
“The unit was in peerless condition. Almost exactly what I expected (actually, a bit better). Communication was perfect. The unit was even offered for an unexpectedly early check-in.”
“Great location for the event we were going to and very clean. Unfortunately the experience was marred by loud construction across the street occurring early in the morning. ”
“We enjoyed our stay at the Chester, the room was clean and decorated beautifully so it felt like a home rather than a hotel room. I’d highly recommend the restaurant right next door, Mida, but make a reservation. If you need quiet this isn’t the place for you as it’s near a busy intersection so there are frequent sirens and car noise but we got used to it and the positives definitely outweighed the negative! ”
“Perfectly located in the safe and beautiful beacon hill area. Right around the corner from target and Walgreens but also close to Charles street and the common. The room has cozy, clean, comfortable, and affordable. There were little shampoos and soaps, a few cooking utensils as well as plates and cups and silverware. The floor in the bathroom was heated, fun little extra. Checkout is pretty effortless - I’ve stayed in countless rentals and some require substantial tidying - this property just… …
“Our stay at Charlesgate Suites was lovely. The whole building was extremely clean and our room had all the basic necessities. The little espresso machine and pods were a nice surprise.
It's about a 4 min walk to the green line station entrance, maybe 10 min to Fenway and 15 min to Newbury St.
The street itself is beautiful, very "Boston" with all the multistory brownstones.
I do wish there was a closer convenience store where you could get bottled waters and things. This is no fault of……
"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."
"Hotel itself is nice. The room is also new and clean. Problem is the service. First hotel lost my luggage stored there and also could not find my parcel when I checked in. Housekeeping is v chaotic and not hygienic. "