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"Both front desk and restaurant Staff are very attentive and helpful. The hot spring bath and massage chairs helped relieve fatigue. We are so glad we chose this hotel."

"Very nice hotel in a great location."

"Everything was great! We loved all the amenities such as free ice cream, Yakult, laundry and more. The staff was very kind and helpful. The eight private onsen were also all amazing although at time there was a long wait for them. "

"Spacious traditional family room + bathroom. Breakfast was wonderful. Location is perfect, easy access to local bus and train. Excellent experience, highly recommend!"

"Clean room ,great meal"

"Thoroughly enjoyed dinner with your personal grill , the beef and buffet included "

"Everything was great except the slow elevators and crowds at the lobby. Got to be patient waiting for the elevators. "

"We stayed Sora tradition western style, room is spacious, clean, and provides good amenities - like best face soap & moisturizer face creams, top of line hair dryer, Yukata, indoor & out door slippers, toothbrush with paste. I don’t have to pack anything. They provide for you. Only thing missing was body lotion. The indoor hot springs (in room) temperature was perfect, but outside terrace one was extremely hot, so hard to enjoyable. The Japanese style meals, the dinner and breakfast we select was 8/10. All great, but the soup wasn’t my favorite, however others might like it. In my opinion, the coffee wasn’t that great, but good selection of teas. I can’t complain the staff’s service. Top notch, they will make your stay comfortable, everyone so politely kind. So, my staying at here was best experience. Another plus things was next to Hell of Beppu and has great city view. "

"The stay was great. Our only complaint was that the AC unit in our room broke the 2nd night which made it hard to sleep. "