Staff were friendly. We options for dinner and lunch are great. We enjoyed eating lunch at the sport’s bar - it was cool, food was tasty and staff were nice. All the bar men were spectacular. S only question was about the swimming pool, the water was a bit hot.
The check in was pretty good and check out was amazing. The belt boys were really nice and help us out until we boarded the shuttle to the airport.
Ana L
於 2025 年 7 月住了 3 晚
10/10 優異
Katherine Maria
家人同遊
2025 年 7 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The food options were great! The staff was very helpful and friendly. Lots of daily activities for everyone. Resort was clean.
Katherine Maria
於 2025 年 7 月住了 4 晚
10/10 優異
Tomisin
2025 年 7 月 24 日
讚好:整潔度、職員與服務和住宿狀況
Had an Amazing stay
Tomisin
於 2025 年 7 月住了 6 晚
10/10 優異
Ilyana
家人同遊
2025 年 7 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel with amazing staff and good food
Ilyana
於 2025 年 7 月住了 6 晚
10/10 優異
Peter
2025 年 7 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best vacation ever
Peter
於 2025 年 7 月住了 3 晚
10/10 優異
Francisco
伴侶同遊
2025 年 7 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good experience, the staff is very friendly, a lot of food options, very good food quality. Nice pool area, maybe needs a little bit more shadow areas.
Francisco
於 2025 年 7 月住了 4 晚
8/10 不錯
Maureen
2025 年 7 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
CONS
The Wi-Fi was spotty even while on the property. Made it hard to even get on the hotel website for information.
Hotel website is awful! It is not user-friendly at all. They need to over-haul the website to make it easier to navigate. The menu options should be in the website instead of sending you to a different website. This again is hard because of the spotty and unreliable wi-fi connection.
Although neat to see the horses available to ride on the beach. The smell could be overwhelming. Felt bad for the horses being out in the sun all day without shelter.
Avoid a room on 1st floor. The late night music is very loud. Probably worth an upgrade to get a better room.
PROS
Staff are super friendly and helpful.
Swim up bar was fun and drinks were plentiful.
Love the lunch buffet by pool area so it’s easy to grab a bite to eat during day.
Great to have currency exchange on site in lobby.
Lots and lots of seating options around the pool and on the beach.
Love the towel reservation process so that everyone has an equal opportunity to get a space by the pool/beach.
Property was immaculate and beautifully maintained.
Spa was very nice. Our massages were wonderful.
Maureen
於 2025 年 7 月住了 5 晚
10/10 優異
Alberto Jesus (Celaya)
伴侶同遊
2025 年 7 月 23 日
讚好:整潔度、職員與服務和住宿狀況
Todo bien
Alberto Jesus
於 2025 年 7 月住了 4 晚
8/10 不錯
Kai Gregory
2025 年 7 月 23 日
讚好:整潔度、職員與服務和住宿狀況
Overhyped but a nice stay
Kai Gregory
於 2025 年 7 月住了 4 晚
10/10 優異
carrie
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is our third time at a RIU property, they are all excellent, but this was our favorite! A wonderful, adults only, all-inclusive resort.
carrie
於 2025 年 7 月住了 6 晚
10/10 優異
Marisela
伴侶同遊
2025 年 7 月 22 日
讚好:職員與服務、設施服務和住宿狀況
Estupendas vacaciones, muy limpio, excelente servicio en todo
Marisela
於 2025 年 7 月住了 3 晚
2/10 很差
mamdouh
2025 年 7 月 22 日
讚好:整潔度、職員與服務和住宿狀況
The hotel allow Grayline to operate on their premises and schduling tours in which I was robbed $178 and the hotel took zero responsibility for this action . How many people hace been duped in such a way not reported or hotel did anything about
mamdouh
於 2025 年 7 月住了 4 晚
8/10 不錯
Tamara
多人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were pleasantly surprised with the palace. It was very clean & modern. Lots of good restaurants to choose from. Choosing Elite status when booking was the best decision. You are definitely treated like first class. Only con I had was with it being an adults only resort, I wanted more nightlife, a club or bar or DJ. It was pretty mellow aside from the shows. The sports bar played no music & was empty for the most part.
Tamara
於 2025 年 7 月住了 3 晚
8/10 不錯
Jose
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beach area not enough staff
Jose
於 2025 年 7 月住了 6 晚
10/10 優異
Jaspreet
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place
Jaspreet
於 2025 年 7 月住了 5 晚
6/10 一般
Leticia
2025 年 7 月 22 日
讚好:職員與服務
food was not that good salty greasy sometimes
Leticia
於 2025 年 7 月住了 3 晚
10/10 優異
Gary (Scott)
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice property. Clean and well kept. Friendly and fast service.
Gary
於 2025 年 7 月住了 6 晚
8/10 不錯
Maria Angeles
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Place is very clean. Front desk staff very courteous. I didn’t like the fact that you didn’t have queen size beds. My sister who has Parkinsons, she, her husband and granddaughter were assigned TWO small beds!! Just can’t see a couple sleeping in such a small bed. I have had queen size beds in the past.
Maria Angeles
於 2025 年 7 月住了 8 晚
10/10 優異
Roger
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great clean Property. Very friendly staff. My only suggestion is to improve the processing of the guest who make reservations for dinner at the Steak house. There needs to be a clear process for Elite members and non elite members. The current process causes much confusion and very long lines.
Roger
於 2025 年 7 月住了 5 晚
10/10 優異
Annie
2025 年 7 月 21 日
讚好:整潔度、職員與服務和住宿狀況
The hotel was very clean. Our hotel room was clean and the
Annie
於 2025 年 7 月住了 4 晚
10/10 優異
Erica (sunnyside)
2025 年 7 月 21 日
讚好:整潔度、職員與服務和住宿狀況
We enjoyed the the food options and how clean it was.
Erica
於 2025 年 7 月住了 4 晚
10/10 優異
Bobby
2025 年 7 月 21 日
讚好:住宿狀況
The property itself was great with great food. Great people and great amenities. I just wish it was closer too the center of puerta vallarta
Bobby
於 2025 年 7 月住了 5 晚
10/10 優異
Mary Lou
家人同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Coffee shop was great, staff was very friendly.
Mary Lou
於 2025 年 7 月住了 6 晚
10/10 優異
Traci
家人同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great clean all- inclusive resort and adults only
Traci
於 2025 年 6 月住了 9 晚
10/10 優異
Jondavid
2025 年 7 月 20 日
讚好:整潔度、職員與服務和住宿狀況
Another exceptional stay at the RIU Palace Pacifico