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"The hotel was just a short walk to Nagano Station. The staff was very friendly throughout our stay. We had the Grand Queen Room on the upper floor. As promised we had a massage chair and a nice view of the city. The breakfast service offered an extensive selection of delicious food. The complimentary sake tasting and baked products were very much appreciated. Thoroughly enjoyed our stay here."

"Hotel staff: ⭐️⭐️⭐️⭐️⭐️ The location: ⭐️⭐️⭐️⭐️⭐️ The room: ⭐️⭐️⭐️⭐️"

"I recommend staying here. I liked the location, across the street from the train station. Breakfast was decent. They have a deal with Wendy's and their own little buffet. Everything was"

"Great location and recommend."

"Do not pay for the kaiseki breakfast and lunch it is really not worth it. The onsens and the staff are great. But avoid paying for the diner and breakfast. When we pay more than 500 usd per night we expect the possibility to choose a vegetarian meal. But they just refused. They offer a list of 28 ingredients that you have to remove all together (including sea food, eggs, milk....and some meat). And even if you order this, they still can serve you lamb or duck... It is not my first high end ryokan but it is th first time i see this kind of process.... The kaiseki is a big part of the price we pay and it is definetely not worth it..."

"A large hotel with a ton of guests. Great hotel and great staff. Only feedback would be for the hotel to create more dinner and breakfast “start times” to avoid the massive rushes in the dining area that created a feeding frenzy with some disgruntled people. Seemed unlike most Japanese experiences. "

"Location was good with free parking. Breakfast was very good with multiple options."

"Convenient location right opposite to JR station .. rooms are well sized , room amenities can be collected from lobby ( same as other Japanese hotel chains ) … hotel does not have separate Onsen facility , however there are nearby facilities near hotel …. Buffet Breakfast is available at additional price in early morning "