Cardiff Ogmore Castle Hotels

"The bed in room 10m was the most uncomfortable bed I’ve had to endure in a long time. It was not only super hard it had ridges. And there is no desk in the room!! Since when does a king room not have a desk. For the price I paid I expect better- a lot better"

"Large comfortable room, cleaning was generally good. Shower was great. Bar was nice - a good choice of drinks. Didnt have any food, so cant comment on that. Large car park and great location for getting about. No EV charging points, but they didnt claim to have any. In feneral, South Wales High speed EV charging facilities are not readily available. We had to go to Swansea. "

"Needs improvement"

"Was easy to get to from Cardiff, initial train ride and then a bus which stopped right outside the hotel. Staff were very friendly, welcoming and helpful. Will stay again."

"Shame the pool wasn't open! But the staff were very good - particularly the night duty manager who helped my diabetic niece when she was ill. Huge thanks and praise ot her!"

"Always a good stay"

"Great friendly staff, very helpful. The rooms and bathroom are a good size. Excellent- would recommend. "

"Our stay at the Best Western Aberavon Beach was a deeply disappointing experience. What was meant to be a relaxing break was marred by verbal abuse, noise, and a complete lack of professional conduct. The most serious incident involved a 17-year-old guest shouting vile verbal abuse (“suck my dick”) at us from his window. We reported this to reception immediately, but the guest’s loud music continued throughout the night, and we never received an outcome. Alarmingly, the staff disclosed that the guest was “there on his own”—a significant breach of guest privacy and GDPR. Noise was a persistent issue; on both Friday and Saturday mornings, young children were permitted to run and shout in the corridors right outside our room without any management intervention. While reception offered a bottle of wine as a "gesture of goodwill," the experience was further soured at the bar. A male staff member was incredibly rude to my partner, making a sarcastic and unprovoked remark that she had “obviously drank wine through a straw” before. This, combined with our room keys failing and needing to be reprogrammed multiple times, made for a stressful stay. A bottle of wine does not compensate for verbal harassment and staff insults. We are currently seeking a full refund for this failed experience."

"Great few days at Laneley Hall"