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"What a great hotel/rycon. I wanted to experience a traditional Japanese inn. This is it. From my arrival to leaving the staff did a wonderful job making me comfortable and welcome. Kiseke dinner was notable with six courses or more of Japanese meals. Service was as good as it gets best I’ve ever had. Onsen is notable as well. There are indoor and out door baths. My room was special- very large and spacious no shoes worn in the rooms a wonderful sitting area overlooking lake ashi and best of all a wonderful view of Mount Fuji! So special having morning coffee looking out over huge picture window and Mount Fuji. It’s pricey but worth the experience in every way. "

"満喫できました！オーシャンビュー部屋はすごくよかったです！"

"Very Zen place"

"The best part of our trip was staying here with our three young children. We stayed on the top floor. We enjoyed the treats and drinks in the fridge. The view, private onsen, foot bath, and sauna is an experience well worth every penny. Our family loves community and connection… you cant do that with Rakuten because they are purely transactional. However, you can find the connection with kind people in the community. Some parts of the place were dusty because I notice when I pay for a place. The beds were VERY comfortable and we had the best sleep in Japan at this hotel than any other. The accessible areas to explore by just walking out your door is perfection. We love this place so much and hope to return for a longer stay in the near future. "

"We stayed at Hakone Airu on our honeymoon and our experience was nothing short from amazing! Staff was so friendly and accommodating and the food was delicious. 10/10 recommend!"

"Will definitely stay there again. View of Fuji-san was fabulous"

"This is one of the best hotels in Japan. Very happy stay!"

"Our room was half Japanese and half western. So wonderful to experience both cultures in one room. Amazing view from our balcony. "

"Great food and service; the rooms were clean, well-kept and spacious"