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ANA洲际万座海滩度假村 by IHG

ANA洲际万座海滩度假村 by IHG

4/10 很差
"Lack of basic English is an issue at this “international” hotel. I was turned away at bell desk because she did not understand that I wanted to check activity schedules. She heard “check” and kept pointing to the check in counter despite my trying several times to speak slowly and using gestures. I was also turned away at breakfast entrance and asked to wait 10 minutes when there were available seats inside. I pointed to the seats but she waved me away repeatedly, with a smile. Luckily a more senior staff came after one minute and said it was a miscommunication on their part. I was then promptly seated. I will not post photos of the rude staff here, but suffice to say the service and customer care leave a lot of room for improvement. It is not enough to just smile. I will however mention the stained carpet and sofa in our room. It is Room 415 so maybe other rooms are not as bad? when I asked the front desk they basically just apologized with a smile. No action after two days. Coffee machine was also broken and leaked all night but they did replace that the next day. Location is 6 stars. Pity about the few smilingly rude staff and lack of effort to replace stained carpet and furnitures."
Julian 3 晚住宿
1 天前发布
ANA洲际万座海滩度假村 by IHG

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