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"A great hotel located in Sannomiya. The staff were amazing - for example I had a minor issue with my shower, but within 10 minutes of reporting it someone arrived at my room and fixed it. In the UK (where I live) I’d have expected it would take until the next day to fix, so 10 minutes certainly exceeded my expectations ! In addition to Japanese, many staff spoke very good English. The staff also helped me send my luggage to my next hotel. Perfect service ! The hotel is located in the busy area of Sannomiya with easy walking distance access to restaurants, shops and train stations, as well as a nearby Family Mart and 7/11. There is a Don Quijote opposite the hotel and Ikuta Shrine is just a couple of minutes walk away. 10-20 minutes walk south takes you to China Town, Meriken Park or the Port area. Relatively standard buffet breakfast, which outside of breakfast times offers free coffee. 3 combination washer/dryers on 2nd floor which accept cash, IC card and other payment methods. I didn’t use it but there is also a small gym on the 2nd floor. Like many hotels, the elevators require room keys to select a floor. The rooms were pleasant, clean, relatively spacious, with mini-fridge and customizable air conditioning. My room had a very nice walk-in shower (no bath if that’s a concern, however that certainly wasn’t an issue for me as I prefer showers anyway.) I’d most definitely recommend this hotel to anyone planning to stay in Sannomiya."

"Room was clean, spacious, offered a laundry mat, and was close to many different attractions in Kobe! It is a place I would book again! Check in process was very easy, and a very convenient 7/11 next door for any late night snacks! A great place to spend a few nights! "

"Clean room"

"Clean, excellent service, perfect location (metro station / JR line) and various amenities. Will recommend to anyone visiting Kobe."

"Nothing to complain "

"綺麗なホテルです。"

"Staff and service are impeccable. They can pretty much read your mind and are prepared for your question before you even ask. Really helps with the language barrier. The ac/heat ductless units did smell a bit. Odor is probably from the mineral springs. "

"Great view of the harbor. Beautiful hotel and a great breakfast in the executive lounge"

"Good"