Arrived on Monday, November 22, 2021
Departed on Wednesday, December 1, 2021
Description of our Experience - Memorable (ie. “Extremely Disappointed with Florida Vacation Homes)
Broken Laundry Washer
Broken Garbage Disposal
Broken Dishwasher
Fire Alarm Malfunction
UnAnnounced Wake Up Call
Broken Laundry Washer - Upon our arrival to our VRBO unit on Monday afternoon, we were greeted by the cleaning personnel of Florida Vacation Homes. They were still in the process of cleaning, but most importantly, they were still attempting to complete the laundry of towels and sheets. This was due to the laundry washer not working at our specific unit. It seems that the cleaning crew needed to take the sheets and towels to another unit to wash and then bring them back to our assigned unit to dry. We asked about the non operating washer and we were directed to the Florida Vacation Homes’ office. Since we needed to obtain our Reunion Resort Amenity Pass, we drove over to their office. Upon inquiry about the non-operational laundry washer, the receptionist indicated that she would make out a “work order” for the laundry washer. First question - Why the “work order” if your staff already knows that it doesn’t work? And secondly, based on the comments from the cleaning staff, this has been an ongoing situation with this unit.
2. Broken Garbage Disposal - Later that evening, after we had finished dinner, we discovered that the Garbage Disposal was not working. We attempted to reset the disposal by pushing the reset button on the bottom of the disposal, but to no avail. It simply did not work. We removed the dinner scraps from the disposal in order for water to clear the sink area. Another work order on Tuesday morning.
3. Broken Dishwasher - On Tuesday evening, we discovered that the dishwasher door would not latch/lock. Being that the dishwasher was completely full, we still ran it to clean the glasses and dishes we had placed into the dishwasher. To insure that the door did not open
during the cleaning, we went over to the store and bought some duct tape to secure the dishwasher door.
4. Fire Alarm Malfunction - You gotta love Fire Alarms that “chirp” at 3:00 AM. Especially when they “chirp” together (two of them in the living area) and then blast away. Again, at 3:00 AM! Wednesday morning we reported the Broken Dishwasher and the Fire Alarm.
More to tell, but limited space. Provide more feedback if available. Very disappointed!!