“ The cleanliness of the room and the hotel was great. The size, cleanliness and area of the pool was very maintained and nice. Breakfast was good with a variety of items. Overall from check in to check out hotel and staff service was excellent!”
“I’ve traveled to Orlando on and off for the last 15 years, several times a year and this was the first time I had stayed at this property and I will never stay at another hotel! This was AMAZING! We had the two bedroom suite, and even though we are only a family of two, it was nice that we each had our own space. Loved sitting on the balcony and just looking out. Pool area was everything and more for a day of relaxing. The only negative I have to say about this property is the bar staff in the……
“Surprised great value for price. Friendly front desk. Breakfast was free & decent. No elevator for 2nd floor. Nice pool area. Immediately off toll road and busy intersections plus & minus. Biggest plus is Italian Restaurant 2 buildings away for dinner! Also short distance to Osceola Park & its event.”
“This was a last minute stay for our family and it was an amazing experience. The pools and staff were wonderful. We would definitely recommend staying here. ”
“The environment was fine, although it was quite far from Animal Kingdom, but the hotel service was poor. We checked in on Friday night and thought it was okay, so we planned to stay for another night. I tried to book an additional night through Expedia, thinking I was reserving for Saturday check-in and Sunday check-out. However, due to my mistake, I ended up booking Sunday check-in and Monday check-out. Our return flight was already scheduled for Sunday, so I immediately spoke with the manager……
"The environment was fine, although it was quite far from Animal Kingdom, but the hotel service was poor. We checked in on Friday night and thought it was okay, so we planned to stay for another night. I tried to book an additional night through Expedia, thinking I was reserving for Saturday check-in and Sunday check-out. However, due to my mistake, I ended up booking Sunday check-in and Monday check-out. Our return flight was already scheduled for Sunday, so I immediately spoke with the manager downstairs. They told me to contact the third party (Expedia). I quickly reached out to Expedia, and they informed me that I could pay the difference (the $160 fee for Sunday night would be treated as a penalty) and change my reservation to Saturday check-in (with a new charge of $230). However, everyone kept shifting responsibility and insisted on charging the penalty fee (the entire cost of Sunday night as a penalty). I simply wanted to move the date one day earlier, not cancel the reservation, and I was willing to pay the price difference since Saturday was more expensive than Sunday, but they refused. The entire experience was very disappointing, and I am also dissatisfied with Expedia’s service. I would advise others to be extra cautious when booking to avoid a negative travel experience.We did not check in for that night, but the charge was still applied as usual."
