Vienna Palais Epstein Hotels

"From before check-in to after check-out this is an elegant, sophisticated, exceeds expectation for attitude + food quality, so many small touches done well: soft backlight behind the toilet to see at night, electric candles in fireplace to turn on/off by switch, etc Comfortable, peaceful sleep. It’s beautiful and very high service that is world class."

"clean rooms, comfortable beds, great staff at Reception, allowed us to keep our luggage after check out, good location"

"If you’re visiting Vienna for a day or a week this hotel is perfect! Everyone on the staff from the front desk to the coffee bar, to the rooftop bar/restaurant and everyone in between were amazing! Welcoming, kind, respectful, friendly! Great location for exploring the city and enough outside for a quiet evening. We can’t thank everyone enough. "

"Very clean and pleasant. Comfy bed, but it creaked when you got up. The breakfast, mmmh, not so good, rather poor, I think they could improve it."

"Say they have a fantastic breakfast, but it was reeally ordinary."

"As soon as we got to our room, we realized the air conditioning wasn’t working. I called the front desk and they advised it was broken for everyone and would not be fixed for 1-2 days. No mention of this upon arrival. It was 78 degrees outside so no relief from opening the windows. I asked what they were doing for compensation and after talking to their manager they offer 36 euros. I told them we would have stayed elsewhere had we known and asked for our breakfasts to be comped but they refused. Poor customer service for a newly opened hotel. "

"Very nice rooftop breakfast restaurant with high quality and excellent service. "

"Excellent location and very nice place to stay"

"A great place to stay. Walking distance to everywhere. Nice staff and beautiful spacious rooms."