There is only 1 excellent staff called Sasu, I would have changed to Sant Francesc hotel middle of my trip if it was not for him. All other staffs have no clue for anything in Mallorca. Wasted 30 mins driving around with hotel staff searching for their hotel parking. Very very slow service. Didn't change bedsheet until we requested for it. Didn't refill our bathroom amenities / mini bar. Only 1 staff at reception, waited for 20 mins for her to assist with a local enquiry and at the end I had to leave and catch my flight and she still had no time for it. Poor value for money.
Roy
10/10 超赞
Yvonne
与家人出行
2025 年 7 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel was beautifully renovated in the old part of Palma within a short stroll to its many shops cafes and restaurants. The hotel staff and the service they offer are a real credit to the hotel, nothing was too much trouble. Our rooms were spotlessly clean. The spa and rooftop pool and terrace were a wonderful addition too. We wouldn’t hesitate to return again. Thank you!
The hotel was exceptional! Loved every aspect of our stay; rooms were gorgeous and the rooftop pool was the perfect place to relax after sight seeing, breakfast was amazing, staff were all extremely helpful and professional and location in the old town was perfect. Highly recommended!
Samantha
2025 年 6 月入住 6 晚
10/10 超赞
Katherine
2025 年 6 月 18 日
满意:清洁度、服务设施、住宿条件和设施
Nice hotel in good location. Enjoyed our stay there. Staff was welcoming and friendly
Katherine
2025 年 6 月入住 2 晚
10/10 超赞
Andrew
2025 年 6 月 17 日
Andrew
2025 年 5 月入住 3 晚
8/10 还可以
Catherine
与配偶出行
2025 年 6 月 17 日
满意:住宿条件和设施,清洁度
Lovely rooftop pool. Room was adequate but slightly underwhelming - I'd chosen it to celebrate a special birthday. Overall clean and quiet and comfortable bed. Hotel is located centrally to Palma old town, lots of shops and cafes and restaurants nearby
Catherine
2025 年 6 月入住 2 晚
10/10 超赞
William
与家人出行
2025 年 6 月 16 日
满意:清洁度、服务设施、住宿条件和设施
A Truly Memorable Stay at Posada Terra Santa
From the moment we arrived at Posada Terra Santa, the experience was nothing short of exceptional. Tucked away in the charming heart of Palma’s Old Town, this boutique hotel is a hidden gem surrounded by quaint shops, fantastic restaurants, and just a short stroll from the stunning cathedral.
The staff were outstanding—warm, attentive, and genuinely committed to making our stay special. They went out of their way at every opportunity, adding personal touches that made us feel truly welcomed. One of the highlights was arriving to find a chilled bottle of cava waiting for us in our room—a thoughtful and unexpected surprise that set the tone for the rest of our visit.
The hotel itself is a beautiful blend of historic charm and modern comfort. Every detail, from the décor to the amenities, reflected a high standard of care and design.
We left feeling relaxed, appreciated, and already planning our return. Posada Terra Santa is more than just a place to stay—it’s an experience, and one we can’t wait to repeat
William
2025 年 6 月入住 3 晚
10/10 超赞
Angela
团体旅客
2025 年 6 月 8 日
满意:清洁度、服务设施、住宿条件和设施
Fabulous hotel and great location
Angela
2025 年 6 月入住 2 晚
10/10 超赞
Jose
与家人出行
2025 年 5 月 23 日
满意:清洁度、服务设施、住宿条件和设施
Nossa estadia foi excelente. Equipe do hotel perfeita. Acomodações tambem
Jose
2025 年 5 月入住 4 晚
8/10 还可以
Felipe
2025 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Muy buena atencion del personal
La puerta de la ducha no ajustaba bien y se salia gran cantidad de agua para afuera
Felipe
2025 年 5 月入住 2 晚
10/10 超赞
Julie
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Julie
2025 年 4 月入住 1 晚
10/10 超赞
Mays
2025 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had an incredible stay at Posada Terra Santa – this hotel truly exceeded all expectations. From the moment I arrived, I was struck by how beautiful and immaculately clean everything was. The design blends historic charm with modern elegance, creating a peaceful and luxurious atmosphere throughout the property.
What really made the stay unforgettable, though, was the genuinely warm and friendly staff. Everyone I encountered went out of their way to make me feel welcome, and I have to give a special mention to Ania, who was absolutely amazing. She not only helped me get a wonderful upgrade to my room, but also took the time to offer some fantastic local recommendations around Palma that made my trip even more special. Her kindness and attention to detail truly stood out and made a huge difference in my experience.
Mays
2025 年 4 月入住 1 晚
10/10 超赞
Jonathan
与配偶出行
2025 年 4 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel - great location. Staff really friendly and helpful.
Jonathan
2025 年 4 月入住 3 晚
10/10 超赞
真实旅客
2025 年 4 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel
Very helpful from the moment of arrival, complete with Welcome Drink. We also received an upgrade, and the room was lovely with a bottle of wine thrown in. Questions were answered quickly, and lunch reservations were helpful. Highly recommend.
真实旅客
2025 年 4 月入住 2 晚
10/10 超赞
David
团体旅客
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A brilliant renovation which kept so many unique original features.
Outstanding staff. Nothing is too much trouble.
Meals excellent and beautifully presented.
I’ll definitely be back.
David
2025 年 3 月入住 4 晚
10/10 超赞
Jane
2025 年 4 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is simply stunning and we can’t wait to return
Jane
2025 年 4 月入住 2 晚
10/10 超赞
Kerri
2025 年 3 月 25 日
Kerri
2025 年 3 月入住 2 晚
10/10 超赞
Gillian
2025 年 3 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding hotel and staff
We had a fantastic stay from booking to leaving. We appreciated welcome emails before our visit that provided information about the hotel and things to enhance our stay. We arrived early because of our flight time and were greeted by smiling, helpful reception staff who provided us with complimentary drinks and pastries while we checked in. They looked after our luggage while our room was made ready early and we were offered use of their facilities while we waited. Another bonus was that our room was upgraded to a beautiful suite, with complimentary bottle of wine and chocolates. The hotel is situated on a quiet tiny side road in the heart of Palma (*taxis have to drop guests at the end of the road - about 20 metres away) and is in easy walking distance to restaurants and places to visit. The interior is beautifully decorated with use made of stunning exposed brickwork. There is a lovely roof terrace with a small swimming pool and two quiet reading rooms. The buffet breakfast had an excellent selection, supplemented with a hot food menu to order. Overall, this is an exceptional hotel with an outstanding staff team - especially the reception staff, who even carried our luggage out to our taxi at the end of the road - which was much appreciated.
Gillian
2025 年 3 月入住 1 晚
10/10 超赞
Oleksandr
与配偶出行
2025 年 3 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property with attentive and great staff - the small detail of later than usual check out, personnel being super nice and kind, delicious breakfast and dinner restaurant, comfortable beds, nice decor were very much appreciated. Thank you!
Oleksandr
2025 年 3 月入住 3 晚
10/10 超赞
jesse
团体旅客
2025 年 3 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic hotel in a very central location. Extremely friendly staff. Great breakfast and spa facilities. Couldn’t fault the experience. Thank you for a superb stay.