“I’ve stayed at many fine hotels, but this stay at The Emory was a customer experience which just stood out in it’s excellence. Thus, while I normally refrain from writing reviews, the Emory team deserves one. The hotel is superb as to design and food. But what is difficult catch without experiencing it yourself is the service. From the first encounter at arrival to the last greeting at our departure, one could sense the exceptional service culture within the team. Everyone were committed to make……
“The service was exceptional. On the second morning I was woken by the sounds of construction taking place in the room above mine. It went on for hours. When I informed the staff at reception, with my permission they moved my things to a suite while I was out. I was traveling alone so the suite wasn't essential, but I appreciated the gesture. All of the staff was very kind and welcoming. A steak ordered from room service at 2 AM exceeded expectations. A great experience overall. ”
“Unbelievably nice hotel. The rooms are spacious and newly renovated. The service was above and beyond. We traveled with our baby and without even asking, the hotel left a changing pad, baby bath, baby bath products, etc in our room. The location is incredible. We’ve stayed at many of the top hotels in London and this one is definitely among the best. Can’t wait to visit again. ”
“The hotel is close to the Hyde Park and Buckingham Palace. The staffs were very nice and helpful. However, the equipments in the gym are a bit obsolete. It was cold in the hotel room although the heat had been turned to the maximum.”
“Hotel is newly opened, nice environment and excellent location. However, not enough caring as 5-star Hotel, can’t find TV remote control in the room, no coffee mixer / spoon, no trash in the room, only one in toilet.
The most important for me, cannot connect wifi in my room, only able to connect the main hotel wifi, but coverage so bad and always disconnected.”
“The townhouse location is strategy, shops and restaurant are just within a short walk. The room facility is clean and stylist. The staff are friendly and helpful. Great experience for first time visit to London. I will definitely come back to this townhouse if I visit London again.
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"The first room they gave me the AC was broken
In view of the heat wave, i asked for a change of room which the reception changed for me immediately
The concierge took my luggage when I arrived at the hotel, and they said they will bring them to my room, but I waited for more than 30 mins after checking in and I called and they said it is not yet been transferred
So I went back downstairs and I had to go into the storage to see my luggages were on the luggage rack... "
"I'm very concerned with the sleeping quality that I can get in a hotel so this hotel is between 3 to 4 out of 5 for me. The bedding is very comfortable and the room is very decent and clean. The only downside is that the wall and door are really too thin, and that the hotel is busy with people in and out. The door when closed would create a loud noise capable of waking everyone up. You can hear the music and conversation of the adjacent room easily.
Also, the cleansing staff, although having done a great job in cleaning, was really creating loud noise when they clean (including slamming the door of the cleaning room). Despite putting up "do not disturb" sign outside my room, the staff knocked on my door at 9:20a.m. just to confirm if I need housekeeping service. This is simply too annoying and stressful for a quiet enjoyment of the room."