Hello, good day. Thank you for your comment. We are sorry for any inconvenience you may have experienced with the air conditioning. We regularly perform preventive maintenance, but sometimes these devices can have unexpected failures. Regarding the wifi service, unfortunately, there were interferences due to internet line updates by the local company in the area, which was beyond our control. We hope you will give us another chance to provide you with an even better experience on your next visit. Greetings!

Hello, we appreciate your visit and are glad to know you enjoyed our property. We would like to inform you that our standard rooms are the most economical, and we also offer bungalows and treehouses designed to ensure privacy. We look forward to the pleasure of welcoming you again in the future, offering you the opportunity to book one of these options for a more intimate and relaxing experience. We regret any inconvenience with the beds. We understand that bed firmness preferences vary from person to person, and we strive to find a balance that satisfies most. We are sorry for not meeting your expectations in this regard in our standard room. We look forward to your next visit and the opportunity to offer our bungalows. We regret that on this occasion the other options did not fit your budget. We thank you again for your visit and hope to see you in the future.

Muchas gracias por su visita , fue un placer tenerlo de visita en nuestra propiedad, esperamos volver a ofrecerle nuestro servicios en el futuro, sera un placer atenderle nuevamente , saludos

We sincerely appreciate your detailed feedback about your stay. We are very sorry to hear about the issues you experienced with the beds and pillows. We understand that everyone has their preferences in this regard. We also regret the presence of insects in your room. It is important to note that, being located in the middle of the forest and jungle, we are not exempt from the presence of small flying insects. Although it is not common for them to enter, our staff always ensures that everything is in order and that the room is closed. We cannot say for certain how the insects entered, but our intention is to provide an excellent stay, so we deeply regret this incident on your last night.We take these issues very seriously and will address them immediately with our cleaning and maintenance team to ensure that the appropriate corrective measures are taken. We appreciate your kind words about the beauty of our property and the friendliness of our staff.We sincerely hope that, despite these minor issues, you enjoyed your stay and will give us another opportunity to provide you with a much more enjoyable experience in the future. Thank you for choosing our property!

We greatly appreciate your visit to our property and look forward to the pleasure of serving you again in the future. It will be a pleasure to welcome you back. Best regards.

Dear Melinda,Thank you so much for sharing your thoughts on your recent stay with us! We are thrilled to hear that you enjoyed the experience at our hotel, from the quality and service at the restaurant to the beauty and tranquility of our gardens and pond. It is an honor for us to showcase the passion we have for our work, reflected in every detail and in the warm, family-oriented approach we strive to offer all our guests.The family and the entire team are delighted to know that you appreciated the effort and love we put into maintaining our gardens and offering a breakfast that reflects the quality and freshness of our local produce, including those from our own vegetable garden.We hope to have the pleasure of welcoming you back and continuing to be a recommendation of yours for those looking for a special place to stay. Your support means a lot to us!

¡Gracias por elegir nuestra propiedad para tu estancia! Esperamos tenerte de vuelta pronto y ¡Gracias nuevamente por habernos elegido!¡Saludos cordiales!

Dear David,We are absolutely delighted to hear that you had a wonderful experience at our resort and that you enjoyed the beauty and serenity of our pool and hot springs. It’s heartwarming to know that our paths allowed you to explore and appreciate the rich flora and fauna that our property has to offer, including the sloth, toucans, and parakeets you encountered. It sounds like nature treated you to some of its best shows!Staying in the treehouse is indeed a special treat, offering a unique perspective on the surrounding natural beauty, and we're thrilled it added a memorable touch to your stay.We sincerely look forward to the opportunity to welcome you back for another stay. It's our goal to ensure that each visit is as delightful and fascinating as the last. Thank you for choosing us for your getaway, and for recommending us as a place to stay again.

We're thrilled to hear that you enjoyed your stay in our glass bungalow! We strive to provide unique and memorable experiences for our guests. The glass walls offer an unparalleled connection with nature, and we're glad to know that this feature was a highlight of your visit. Moreover, it's wonderful to hear that our team could positively contribute to your experience; we're always here to help and make your stay as enjoyable as possible. It's great to know that you enjoyed our hot spring pools, and we're pleased that you could enjoy a unique experience at our hotel. We look forward to the pleasure of welcoming you back in the future! Regards!

We are thrilled to hear that you had a magnificent experience at our property. We are pleased to know that you found the bungalows to your liking, offering the cleanliness and privacy we value for our guests. We are very glad that you enjoyed the piña coladas while relaxing in the hot springs. Diego is undoubtedly a gem in our team, known for his tireless dedication. We will pass on your kind words to him, which will surely make him happy.We feel fortunate to have guests like you and staff members as dedicated. We look forward to welcoming you back in the future and continuing to offer you memorable experiences. Thank you for choosing us, and see you soon!

Thank you so much for sharing such a positive experience! We are filled with joy to learn that our property has been a little piece of paradise for you and your family. We understand how important it is to have spaces for relaxation and entertainment, like our soccer field, especially for the little ones. It is our greatest wish to create a welcoming and friendly atmosphere for all our guests. We greatly appreciate your visit and look forward to the pleasure of welcoming you back in the future. Thank you for choosing us!

How wonderful to hear that your stay at our luxury treehouse was such a memorable and enjoyable experience for you! We strive to provide our guests with an exceptional environment, and we're delighted to hear that you enjoyed our beautiful gardens, the impeccable cleanliness of the treehouse, and the spectacular view.We take pride in offering excellent service and are pleased that our guests have memorable experiences. Additionally, we're glad to hear that the pool and hot springs jacuzzis added even more pleasure to your stay.We sincerely appreciate your kind words. We look forward to welcoming you again in the future and providing another exceptional stay full of fun and comfort. Until the next adventure! Have a great day.

We want to express our sincerest gratitude for choosing Heliconias Nature Inn for your recent stay and for taking the time to share your experience with us through a 4-star rating on Expedia.We are delighted to know that your visit was satisfactory and that we were able to meet your expectations. At Heliconias Nature Inn, we strive daily to provide quality service and a memorable experience, and your feedback motivates us to continue improving.We would appreciate any additional suggestions on how we can make the experience even better. If there was any aspect you feel we could improve on, we would be very grateful if you could let us know.We hope to have the opportunity to welcome you back in the near future and exceed your expectations, thus achieving a 5-star rating. Please do not hesitate to contact us directly for any requests or needs you may have on your next visit.

Thank you very much for your wonderful comments! We are delighted to know that you had a fantastic experience with us. It's fantastic to hear that you enjoyed the beautiful rooms and the excellent amenities we offer. We're glad you appreciated the walking trails, the hot springs, and the breakfast as well. We will be more than happy to welcome you back anytime!

We regret to hear that your experience with our staff and facilities did not meet your expectations. I want to assure you that we take your comments very seriously and that the perceived clumsiness and negligence mentioned do not reflect the high standards of service we strive to offer all our guests.Our team is committed to excellence, and although we may face challenges during times of high demand, such as during adverse weather conditions, each member works diligently to meet the needs of our guests. If your call was not answered immediately, it was an exception and not the norm, likely because our staff was attending to other emergencies at that time.We take pride in having numerous positive reviews that highlight the quality of our service and the dedication of our team. This type of feedback is fundamental to us and motivates us to continue improving every day.Regarding the condition of your room, we strive to maintain an exceptional level of maintenance and cleanliness in all our facilities. If there was any aspect that did not meet our high standards during your stay, we would have wanted the opportunity to address it immediately. Specifically, regarding the issue with the sink in your room, it would have been very helpful for us if you had informed us of this problem during your stay. This way, we could have sent our maintenance staff immediately to address and resolve the issue, ensuring your comfort and satisfaction.

Thank you very much for your visit. We appreciate your rating and are proud that you enjoyed our property. We hope to see you in the future.

Hej! Det var en fornøjelse at høre, at I nød vores ejendom. Vi elsker at tilbyde enestående service og give vores gæster vidunderlige oplevelser. Vi er glade for at høre, at I nød jeres ophold. Vi sætter pris på jeres besøg og håber at se jer i fremtiden. Vi ønsker jer en god rejse!

We greatly appreciate your visit! We are pleased to know that you were satisfied and we hope to welcome you again in the future. It was a real pleasure to have you as our guests.

We greatly appreciate your visit! We are pleased to know that you were satisfied and we hope to welcome you again in the future. It was a real pleasure to have you as our guests.

Agradecemos sinceramente su paciencia y comprensión durante su reciente estadía con nosotros. Lamentamos mucho los 40 minutos de espera experimentada al momento de su llegada debido a la finalización de la limpieza de su habitación asignada. Reconocemos que durante esta temporada alta y con una demanda considerable, es fundamental que cada detalle esté perfectamente preparado para nuestros valiosos huéspedes, y lamentamos cualquier inconveniente que esto haya causado.Para compensar el tiempo adicional que tuvo que esperar, nos complace haberle ofrecido un late check out de una hora extra. Esperamos que esta pequeña cortesía haya contribuido a mejorar su experiencia con nosotros. Nuestro objetivo principal es satisfacer las necesidades de todos nuestros visitantes y garantizar que disfruten de una estadía cómoda y placentera.agradecemos su visita, es un placer servirle, saludos, buen dia!

Hello, What a wonderful comment! We're delighted to hear that you and your family enjoyed your stay at our treehouse and that the children had fun on our property. It's fantastic to know that you were able to see toucans on our property; we're proud that you had this special experience! We hope to welcome you again in the future. Thank you for sharing your experience!

Thank you for your fantastic comment! We're glad to know you enjoyed your stay, and we're proud to have been able to assist you with your transportation arrangements to make your experience even more enjoyable. We hope to see you again soon!

Thank you very much for your visit!

Thank you very much for your visit, it was a pleasure to welcome you to our property! Regards.

Bonjour, nous vous sommes très reconnaissants pour votre commentaire et pour nous avoir rendu visite sur notre propriété. Ce fut un grand plaisir de vous offrir un séjour merveilleux, et nous sommes ravis d'apprendre que vous avez eu une expérience magnifique, en particulier en profitant du cadre naturel et de nos piscines d'eau thermale. Nous espérons sincèrement vous revoir dans un avenir proche. Salutations.

Thank you very much for your visit, we look forward to your next visit, have a great day.

Hello, we appreciate your visit to our property. It's wonderful to know that you enjoyed the natural surroundings and trails. We apologize for the inconvenience with the thermal waters at that time. To supply our pools with volcanic thermal water, we use an underground pumping system that draws water from our property. However, we experienced a temporary issue due to natural reasons. We apologize for any inconvenience this may have caused. Now, our thermal waters are in excellent condition. We wish you a happy journey.

Thank you for sharing your wonderful experience! We're thrilled to hear that your honeymoon stay at Heliconias was relaxing and special. It's fantastic that you enjoyed the quiet and romantic atmosphere of the glass bungalow, as well as the excellent tours and transportation we arranged. We appreciate your kind words about our responsive staff and the lovely on-site hot springs. We can't wait to welcome you back soon!

Hello, we greatly appreciate your visit. We hope to have you again in the future. pura vida

We're glad to know that you found the place magical! It's always wonderful when a destination exceeds expectations and makes the trip worthwhile. We are very grateful for your visit, and we hope for another visit in the near future. Wishing you a wonderful journey, regards."

Hello, we greatly appreciate your visit. We hope to have you again in the future. pura vida

We are absolutely delighted to hear that you had such a fantastic experience during your trip! It's wonderful to know that our property provided you with a magnificent experience, complete with private hot spring natural tubs for families, beautiful pools, and trails. We are thrilled that you consider us a hidden treasure. Our dedicated staff takes pride in creating a welcoming and safe environment for our guests.Thank you very much for recommending our property to other people planning to visit Costa Rica. We feel honored to be part of your journey and look forward to welcoming you and your entire family for another unforgettable stay. Feliz Viaje

Hello, thank you for your visit, and we apologize if you had any issues with your toilet, which we are not exempt from errors. We strive to meet all the standards and demands of our diverse range of customers. We're sorry if a small problem overshadowed the rest of your experience, but we want to reiterate that cleanliness in the room is very important to us, and we make every effort to ensure everything is very clean. We want to assure you that we addressed the issue promptly when it arose.Regarding breakfast, we offer a buffet with options including fruits, juices, and coffee, all of which are included in the service without limitations. We also maintain a menu with 5 options and offer homemade bread and a selection of cereals to suit individual preferences. We regret if we were unable to meet your expectations. We strive to provide all our customers with a fantastic experience and meet their personal demands. We love it when our guests feel at home and have a memorable stay. We are very grateful for the majority of our reviews that reflect a wonderful experience and a desire to visit us again.We understand that we may have fallen short in meeting your expectations, and we apologize for that. We hope for another visit at some point where we can meet your standards. Thank you for your visit.

Nous vous remercions pour vos aimables paroles. Nous sommes heureux de savoir que vous avez apprécié la tranquillité et la nature en notre lieu. Nous nous efforçons toujours d'offrir un excellent service. Nous espérons vous revoir bientôt. Merci !

We appreciate your visit to our hotel; it was a true pleasure to assist you. We wish you a wonderful day

Hello, we're very pleased that you chose to visit us, and we appreciate your feedback. It's wonderful to hear that you enjoyed nature and our facilities. We apologize if you didn't find a safe or microwave in your room, as these amenities are available in our deluxe rooms. The room you stayed in was of the standard type, which does not include these features. We apologize if you overlooked this when making your reservation; this category offers more affordable prices but doesn't include certain extras.We value your feedback as it helps us identify areas for improvement. Wishing you an excellent day and a very pleasant journey. Regards.

Hello! We greatly appreciate your visit and comment. We are proud to know that your stay at our hotel was fantastic. We are delighted to have provided you with excellent service and look forward to welcoming you again in the future. You will always be received as if you were at home! Have a great day.

We sincerely appreciate your visit and we are delighted to have served you. We hope to welcome you again in the near future and wish you a wonderful day. Thank you very much!

Hello! We greatly appreciate your visit and we want to thank you for your kind comment. It was a true pleasure to assist you, and we look forward to your next visit very soon. We take pride in offering excellent service and creating a welcoming environment for our guests to feel right at home. We send you our greetings and wish you a wonderful day.

We are very happy that you enjoyed your trip and found a favorite place to stay! Bungalows are an excellent option for lodging as they offer privacy and comfort. Additionally, having a pleasant environment can make a big difference in the travel experience. It's great to hear that the staff at the location was fantastic and was able to provide good service during your stay. We hope you have made many wonderful memories on your trip!

Hola, ¡gracias por visitarnos! Nos complace saber que disfrutaron de su estancia en nuestro hotel. Esperamos darles la bienvenida de nuevo muy pronto. Les agradecemos su visita y les deseamos un feliz viaje.

Hello, we are very happy that your stay in our hotel has been excellent. It was a pleasure helping you. At our hotel, we are passionate about providing exceptional service and making our guests feel at home. We sincerely appreciate your visit and hope to have the pleasure of welcoming you again in the near future. We wish you a happy return trip.

Hello! Thank you very much for choosing us as your hotel during your stay. We are glad to know that you enjoyed our property and that your stay was great. We hope to have the pleasure of welcoming you again in the near future. We sincerely appreciate your comment and wish you a happy journey. See you soon!

Thank you for visiting us, we appreciate your rating and we hope your stay has been excellent.

Hello! We want to express our gratitude for choosing our hotel on your trip. We hope to have the pleasure of welcoming you back in the near future. We wish you a happy journey back home.

Hola, gracias por su visita. Esperamos verles pronto de nuevo. Siempre será un placer servirles. Les deseamos un buen viaje.

Hello, thank you very much for your comment. It was a pleasure to serve you and have you stay at our hotel. We are delighted that you enjoyed our property and had a great time in the crystal bungalow. We look forward to your next visit and wish you a safe and happy journey.

Hola, gracias por su visita. Esperamos verles pronto de nuevo. Siempre será un placer servirles. Les deseamos un buen viaje.

Hello, we are glad to know that you liked the property. We are sorry that the menu did not meet your expectations. We offer several options to choose from, but unfortunately we could not meet your expectations. Thank you for your comment, it will help us improve even more.

"Thank you very much for your comment, we are glad to know that you enjoyed your visit and appreciated the beautiful landscape and the exuberant vegetation. We hope to see you back soon!"