Cardiff Penhow Castle Hotels

"Great hotel, really nice rooms, would definitely stay again"

"Absolutely brilliant stay"

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"Parked in disabled parking so no problem"

"The breakfast was very disappointing. I usually treat myself to some fresh fruit then smoked salmon and scrambled egg when I stay away from home. None looked appetising so I had a yogurt. "

"Very comfortable and clean. Breakfast was good quality "

"Bar was shut by the time I arrived but, parking was good and the staff waited for me. As i had been travelling for over two and a half hours i was happy to see them."

"Staff were excellent! Room lovely and bed great Very hot and AC or heat control and could not get below 21 at night. Adjusted sawyers not available very late - had to order on more expensive would not have booked knowing no onsite pub/restaurant available as a solo traveller that’s a must"

"Comfortable and well appointed bedrooms, but somewhat aged bathroom which looked a little tired."