外觀

費城市中心雅樂軒酒店的評價

3 out of 5
費城市中心雅樂軒酒店
101 North Broad Street, Philadelphia, PA

評價

8.6

優異

10 分評分,優異;1002 則評價中有 588 則" "
8 分評分,不錯;1002 則評價中有 247 則" "
6 分評分,一般;1002 則評價中有 82 則" "
4 分評分,欠佳;1002 則評價中有 40 則" "
2 分評分,很差;1002 則評價中有 45 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Michael M. 於 2020年1月9日的回應
Thank you! We are glad you enjoyed your stay!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 1 晚
Michael M. 於 2019年9月7日的回應
Thank you! We are glad you enjoyed your stay!

4/10 欠佳

Tiffany

讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
Gap between Price and quality is too big
於 2019 年 8 月住了 5 晚
Michael M. 於 2019年9月7日的回應
I am so sorry you did not enjoy your stay. We do strive to be better than that. If there is anything I can help with please let me know.

8/10 不錯

Karina

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Very fast check in and Q at the W XYZ bar is super friendly :)
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月2日的回應
Karina, thank you for your kind review. We're thrilled at Aloft Philadelphia Downtown to hear your check-in was efficient and you've enjoyed your time at the W XYZ bar. It's great to know our team members, such as Q, contributed to your positive experience. Come visit us again soon!

10/10 優異

Mary

讚好:整潔度、職員與服務和住宿狀況
I liked the convenient location. The staff were helpful. Knowing it is an older building the elevators are slow. Other than that very enjoyable!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月2日的回應
Mary, thank you for sharing your pleasant experience at Aloft Philadelphia Downtown. We're delighted you enjoyed our prime location and found our team members helpful. The charm of our historic property does come with a few quirks, like the vintage elevators. We appreciate your patience and understanding with them. We hope you'll choose to stay with us again for another enjoyable visit!

8/10 不錯

PATRICIA

商務旅客
讚好:職員與服務、設施服務和住宿狀況
The room was a bit dirty, some hair in the shower and the rug hadn’t been vacuumed. The elevators were old and dingy(at one point I thought it had got stuck)
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日的回應
Patricia, thank you for sharing your experience. We sincerely regret that the cleanliness wasn't in line with our usual high standards. We assure you that the cleanliness of your room and a seamless elevator journey are our team's priority. Your comments have been shared with our team to introduce improvements. We hope to have the opportunity to provide you with a more elevated experience on your next visit.

10/10 優異

Noshin

讚好:整潔度、職員與服務和住宿狀況
The room was big and comfortable
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月20日的回應
Noshin, thank you for your positive feedback! We are thrilled to know you found your room at Aloft Philadelphia Downtown spacious and cozy. We aim to provide comfort to our guests and it's encouraging to hear we met that mark for you. We hope to welcome you back soon.

10/10 優異

Brenda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very trendy, beautiful space for convenient walk to Phili Flower Show. Valet parking was extra money but necessary.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月17日的回應
Brenda, it's fantastic to hear that you admired the chic decor at Aloft Philadelphia Downtown and found its location advantageous for visiting the Philly Flower Show. We understand your comments about valet parking and assure you it's aimed at providing a seamless, convenient experience to our guests. We can't wait to welcome you back for your next city adventure.

10/10 優異

Benjamin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check in, friendly staff, thank you!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月11日的回應
Benjamin, it's delightful to read about your smooth check-in experience at Aloft Philadelphia Downtown. We're pleased our team members made you feel welcome. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 優異

Richard

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place. Parking is slim.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月7日的回應
Richard, thank you for taking the time to share your experience at Aloft Philadelphia Downtown. We're delighted to know you enjoyed your stay. We understand that parking can be challenging in city centers and we appreciate your patience with this matter. Looking forward to welcoming you back to our hotel in the future.

8/10 不錯

Brandon

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Prime location
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月4日的回應
Brandon, it's indeed delightful to know you appreciated the strategic position of Aloft Philadelphia Downtown. We look forward to welcoming you back during future visits to our city.

10/10 優異

Prakash

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Safe, Walkable
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月3日的回應
Prakash, it's wonderful to hear that you appreciated the security and location of Aloft Philadelphia Downtown. We're truly grateful for your feedback and hope you'll choose to stay with us again when your travels bring you back to Philadelphia.

10/10 優異

Jessica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and hotel staff, we were very happy with our stay and would certainly consider going back!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月3日的回應
Jessica, it's wonderful to hear that you had a pleasing stay at Aloft Philadelphia Downtown. We're delighted you appreciated our prime location and dedicated team members. It would be our joy to welcome you back in the future! Thank you for considering us as your preferred choice.

8/10 不錯

Torsten

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月3日的回應
Torsten, thank you for your rating of Aloft Philadelphia Downtown. We're glad that your stay with us met your expectations and hope to have the opportunity to serve you again soon.

8/10 不錯

Fanny

讚好:整潔度和職員與服務
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月3日的回應
Fanny, it's wonderful to see your commendable rating for Aloft Philadelphia Downtown. We're glad that you had a pleasant experience and we hope to welcome you back soon for another memorable stay. Safe travels!

10/10 優異

jamal

讚好:整潔度、職員與服務、設施服務和住宿狀況
From check in to check out, the team at Aloft was very helpful, and even provided great suggestions on things to do in the city.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月28日的回應
Jamal, it's wonderful to hear that the team at Aloft Philadelphia Downtown was able to assist in your journey to explore the city. Your positive experience from arrival to departure is what we strive for. We look forward to welcoming you back for more great suggestions and top-notch service.

10/10 優異

Sandie

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
This was such a nice hotel. Staff was amazing. They were friendly, personable. valet were so kind and polite. Helpful with parking. Hotel was clean and convenient to a lot of different places.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月26日的回應
Sandie, it's heartening to know that you had an exceptional experience at Aloft Philadelphia Downtown. We're particularly glad that you found our team members to be friendly and personable, and that our valet service team added to your positive experience. Your appreciation for the cleanliness and convenience of our establishment is sincerely valued. We eagerly look forward to your next visit.

8/10 不錯

Steve

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location was great, easy access to downtown, transit, shopping, and the room was nice. The elevator, room air conditioner, and doors opening and closing were fairly noisy.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月26日的回應
Steve, it's wonderful to hear that you loved the strategic location and pleasant room aesthetics of Aloft Philadelphia Downtown. We do our best to provide our guests with an enjoyable stay.We see that noise-related concerns affected your overall experience. Please know that we take feedback like this to heart and are looking at ways to minimize noise disruptions in the future. We appreciate your understanding and look forward to having you back soon.

10/10 優異

Shifra

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Cozy hotel rooms, with a nice lobby and bar.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月24日的回應
Shifra, it's wonderful to hear that you enjoyed the warm ambience of our rooms at Aloft Philadelphia Downtown. We're glad our inviting lobby and well-appointed bar added to your overall experience. We look forward to your next visit.

10/10 優異

Cheyenne

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月19日的回應
Cheyenne, it's wonderful to hear that you had such a fabulous experience at Aloft Philadelphia Downtown. We aim to create an environment our guests love and it is great to see that reflected in your visit. We hope to offer you the same fantastic experience on your next visit.

8/10 不錯

Aniya

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月20日的回應
Aniya, thank you for taking the time to rate your recent stay at Aloft Philadelphia Downtown. We are pleased to know that your experience with us was generally positive. We would love to hear more about your stay in the future to make your next visit even better. We look forward to welcoming you back.

10/10 優異

Shiva

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月7日的回應
Thanks for the perfect rating, Shiva! We can't wait to see you again soon for another amazing experience at Aloft Philadelphia Downtown. Have a great day!

10/10 優異

Ismael

多人同遊
讚好:整潔度、職員與服務和住宿狀況
The entire time there was perfect
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月19日的回應
Ismael, it's delightful to hear your stay at Aloft Philadelphia Downtown was nothing short of perfection. We take pride in offering guests stellar experiences and pleased that we succeeded in your case. Thank you for sharing your feedback, and we eagerly await your return visit.

4/10 欠佳

Susan

商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
It was rated as "exceptional" on Expedia. But it was a very mediocre motel. Regret not going for a lower priced hotel
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月17日的回應
Susan, we're sorry to hear that your experience fell short of the exceptional rating expectations. We strive to offer a unique experience compared to traditional accommodations, and we truly regret that it seemed to not come across during your stay. Feedback such as yours is highly appreciated and allows us to continuously improve.

10/10 優異

Marissa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
First time staying at Aloft. It was great! The hotel was beautiful and staff was so friendly. Will definitely be staying again.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月17日的回應
Marissa, it's wonderful to hear that you enjoyed your first stay at Aloft Philadelphia Downtown. It's fantastic that you appreciated the hotel's aesthetics and the friendliness of our team members. We can't wait to welcome you back for another memorable experience!

10/10 優異

Seth

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月16日的回應
Seth, it's wonderful to hear that you enjoyed your stay at Aloft Philadelphia Downtown. We take pride in providing a memorable experience for our guests and we're pleased that we were able to achieve that for you. We look forward to welcoming you back in the future.

10/10 優異

Iara

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome place to stay, we love they have a bar, games to play if you are bored, love the room, is near everything. Staff was impecable.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月11日的回應
Iara, it's great to hear your stay at Aloft Philadelphia Downtown was an enjoyable one. We are delighted that you appreciated our convenient location, fun amenities, and the exceptional hospitality provided by our team members. We'd love to welcome you back for another exciting stay in the future.

10/10 優異

Mike

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff were very engaging and attentive.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月11日的回應
Mike, thank you for your kind recognition of our team members at Aloft Philadelphia Downtown. We are thrilled to hear they made your stay enjoyable. We look forward to welcoming you back soon!

10/10 優異

Yoshi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月10日的回應
Yoshi, it is a pleasure to hear that you had an exceptional stay at Aloft Philadelphia Downtown. Thank you for your top rating. We hope to see you again soon for another memorable experience.

10/10 優異

Stephanie (Philadelphia)

讚好:整潔度、職員與服務和住宿狀況
I loved the view from my 12th floor window and the fact that I had great windows. The room was spacious and comfortable with a great bath. Super-convenient to the Convention Center The only thing that was a bit odd is that the Valet parking service was staffed with someone who could not bring me my car as he did not drive stick. Really?
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月9日的回應
Stephanie, we are thrilled to read your positive feedback about Aloft Philadelphia Downtown. It's pleasing to hear that you enjoyed our room's comfort, spaciousness and the spectacular 12th-floor view. We're also glad our location suited your needs.We appreciate your note regarding the valet parking situation as well. Each of our team members has a unique skillset, and we apologize for any inconvenience. We will certainly share this feedback to improve our services. We look forward to welcoming you back in the future.

10/10 優異

Flora

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great location, super clean, friendly staff, great lobby with games, books, pool table.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月7日的回應
Flora, it is wonderful to hear about your enjoyable experience at Aloft Philadelphia Downtown. We're thrilled you appreciated our prime location, immaculate facilities, welcoming team members, and the fun-filled lobby. We look forward to welcoming you back for another memorable stay.

10/10 優異

Anne

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a great location, close to convention center.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月7日的回應
Anne, it's wonderful to hear that you found the location of Aloft Philadelphia Downtown beneficial, especially in proximity to the convention center. We're delighted you had such a pleasing experience with us. We look forward to welcoming you back on your next visit to Philadelphia.

2/10 很差

Michelle

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月7日的回應
Michelle, it seems you've experienced some difficulties during your stay. We regret that your expectations may not have been met, and we'd greatly appreciate the opportunity to understand your concerns in more depth since this allows us to improve. We hope you might consider providing us with more specifics or returning in the future for a more satisfying stay.

8/10 不錯

Michael

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日的回應
Thank you for the great rating, Michael!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Aloft Philadelphia Downtown. We'd like to share an even better experience with you soon.

8/10 不錯

Estelle

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月6日的回應
Thank you for the 4-star rating, Estelle!We are delighted to see that you had a wonderful time at Aloft Philadelphia Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 優異

Elizabeth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our stay at Aloft while very short, was fantastic. From the check in, friendly staff and super clean room, everything was awesome....
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月5日的回應
Elizabeth, we're thrilled to hear that your brief stay at Aloft Philadelphia Downtown was fantastic. It's great to know that our efficient check-in process, amiable team members, and immaculate accomodations contributed to your wonderful experience. We hope to see you again for a longer visit the next time. Safe travels!

6/10 一般

Felix

讚好:職員與服務
不滿:整潔度
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月2日的回應
Felix, it seems your experience at our hotel didn't fully meet your expectations. We are dedicated to improving and we hope to welcome you back, aiming to provide an even better experience next time.

8/10 不錯

Mike

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Only here for one night but amazing views of Center City. I’m looking out the window at City Hall.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月27日的回應
Mike, it's great to hear you enjoyed the stunning cityscape views from Aloft Philadelphia Downtown! Our location certainly makes it a delight to gaze at marvelous landmarks like the City Hall. We hope to have the opportunity to welcome you back for another stay.

10/10 優異

Demetria

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月28日的回應
Demetria, thank you for sharing your rating. It's gratifying to know that your stay at Aloft Philadelphia Downtown met your expectations. We look forward to your next visit.

2/10 很差

Rohit

不滿:整潔度、職員與服務和住宿狀況
Customer Service 於 2024年2月26日的回應
Thank you for sharing your feedback, Rohit.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 優異

Alisha

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was clean. Staff was helpful.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月22日的回應
Alisha, it's wonderful to read that you found Aloft Philadelphia Downtown spotless and our team members accommodating. We sincerely appreciate your kind feedback and look forward to welcoming you back in the future.

6/10 一般

Kaylah

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日的回應
Thank you for sharing, Kaylah.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 優異

Kristen

讚好:整潔度、職員與服務和住宿狀況
All around great staff flexible and chill !!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日的回應
Kristen, we're delighted you had an all-around lovely stay at Aloft Philadelphia Downtown. Your positive words about our team members are greatly appreciated. Thank you for being our guest, and we hope to welcome you back soon for another chill and flexible experience!

4/10 欠佳

Derrick

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
My stay would have been upwards of pleasant, if not for the manager. Through no fault of any staff, there was a mixup with the card reader. The manager was short, impatient, and passive aggressive. She even made a snide remark about my bank account, because I was double charged for incidentals. It was frustrating and impacted my whole stay. The other staff was phenomenal, namely the morning shift. But because of the manager, I cannot give a great rating.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月17日的回應
Derrick, it's unfortunate to hear about the unpleasant experience you encountered due to a card-related misunderstanding. We understand how such incidents can affect one's stay. Your feedback regarding a manager's behavior is troubling and something we will certainly look into. On a brighter note, we're elated to hear our morning shift team was beneficial to your stay, and we apologize for the overall inconvenience. We urge you to allow us another chance to provide the level of service that you deserve.

10/10 優異

Damilola

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice view and staff
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月17日的回應
Damilola, we're thrilled that you had a wonderful stay at Aloft Philadelphia Downtown! It's terrific to hear that you appreciated our beautiful vistas and the warm service provided by our team members. We look forward to your next visit!

2/10 很差

Kelli

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月22日的回應
We appreciate your feedback, Kelli.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 優異

Tyler

讚好:整潔度、職員與服務、設施服務和住宿狀況
Prime location to go anywhere in Philly, the employees are very friendly and accommodating.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月13日的回應
Tyler, it's wonderful to learn that you found the location of Aloft Philadelphia Downtown prime for exploring the city. We're glad to hear that our team members delivered friendly service and made you feel accommodated. We look forward to your next stay with us.

8/10 不錯

Ramona

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月10日的回應
Ramona, thank you for choosing Aloft Philadelphia Downtown and for taking the time to leave a rating. We hope to welcome you back in the future and strive to turn your 4-star experience into a 5-star one. Safe travels!

8/10 不錯

Charnee

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月9日的回應
Charnee, thank you for choosing Aloft Philadelphia Downtown for your recent stay. It's fantastic to see that your experience was largely positive. If there are any aspects of your stay that you feel could be improved, we would appreciate your feedback for our continued perfection. We hope to host you again in the future. Best wishes.

10/10 優異

Keila

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was beautiful, the room beautiful, the bed AMAZING! The area it was around was clean.
於 2023 年 12 月住了 4 晚
Customer Service 於 2024年2月3日的回應
Keila, your kind words are much appreciated. It's wonderful to hear that you had a comfortable stay at Aloft Philadelphia Downtown and you found our location immaculate. It's always our goal to provide a beautiful setting and top-notch accommodations for each guest. Do come back soon!