整间度假短租

Pet-Friendly Stay, Indoor Pool Access, Firepit

Pet-Friendly Stay, Indoor Pool Access, Firepit

Pet-Friendly Stay, Indoor Pool Access, Firepit的照片库

外观
住宿场地
泳池
起居区
露台

点评

7.6/10
不错

整租房屋

2 间卧室3 间浴室

热门服务设施

  • 游泳池
  • 厨房
  • 洗衣机
  • 烘干机
  • 空调
  • 室外区域

添加日期以查看价格

住宿简介

Pet-Friendly Stay, Indoor Pool Access, Firepit

  • Summary:

    Stay in a comfortable 2-bedroom townhome near Dollywood that sleeps up to 8 guests. Enjoy a year-round indoor community pool, shared grills, firepit, outdoor seating, fully equipped kitchen, Smart TV, high-speed WiFi, and easy access to Pigeon Forge's top attractions, dining, and entertainment.



    The Space:

    Welcome to your Smoky Mountain home base in Pigeon Forge. This two-story townhome is set up for easy group time, relaxed evenings, and simple access to the area’s best-known attractions.





    | ❤️ ❤️ ❤️ Guests Reviews ❤️ ❤️ ❤️ |



    ❛❛ Quiet place, beautiful scenery. We had a good time. ❜❜ (Karina)



    ❛❛ They were all around good to us and if we had any questions they answered fast!!! We had an amazing stay ❜❜ (Hannah)



    ❛❛ We had a large family of 8 and was comfortable with this stay with enough room for everyone (we used the pull out couches). Our boys loved going to the pool. The host was quick to help resolve any issues or concerns. The place is slightly dated, but well worth the value. The location was very convenient to things in town and close to Dollywood. The kitchen lacked a few items I wanted for cooking, but we adjusted. Next time, we'll remember to pack a crock pot as there is not one there. ❜❜ (Amberlee)





    | 💖 💖 💖 What You'll love 💖 💖 💖 |



    ・ Heated indoor community pool, with shared outdoor seating and grills

    ・ Sleeps 8 with 2 bedrooms, 2.5 bathrooms, and a queen sleeper sofa in the living room

    ・ Fully equipped kitchen with dining space for six

    ・ Smart TV with Roku and high-speed WiFi

    ・ Dedicated workspace and in-building washer/dryer

    ・ Pet-friendly stay with private entrance

    ・ About 1 mile from Dollywood and close to Pigeon Forge and Gatlinburg attractions





    ⚠️ You'll be staying at one of our Pinecrest duplex unit.





    LIVING ROOM

    ▷ Comfortable seating with a smart TV for streaming through Roku

    ▷ Decorative fireplace and a bright, open feel for winding down after the day

    ▷ Queen sleeper sofa adds extra sleeping space on the main level





    KITCHEN & DINING

    ▷ Fully equipped kitchen with an electric range and oven, refrigerator, microwave, dishwasher, and freezer

    ▷ Dining table seats six, making it easy to share meals, coffee, or takeout together

    ▷ Coffee maker, toaster, blender, baking sheet, cookware, dishes, silverware, and children’s dinnerware





    2 BEDROOMS, Sleeps 8

    ▷ Primary bedroom with a king bed upstairs

    ▷ Second bedroom with two queen beds upstairs

    ▷ Bed linens, room-darkening shades, and clothing storage provided





    BATHROOMS

    ▷ 2.5 bathrooms total: two full bathrooms and one half bath

    ▷ One bathroom includes a bathtub; another has a shower

    ▷ Hair dryer, hot water, shampoo, body soap, shower gel, and essentials provided





    OUTDOOR SPACE

    ▷ Private backyard area that is fully fenced

    ▷ Patio or balcony with outdoor furniture, outdoor dining, and sun loungers

    ▷ BBQ grill, barbecue utensils, and a fire pit for relaxed evenings outside





    EXTRAS YOU'LL APPRECIATE

    ▷ Self check-in with a smart lock

    ▷ Free parking on premises plus free street parking

    ▷ Air conditioning, heating, ceiling fan, iron, hangers, extra pillows and blankets, and cleaning products

    ▷ Long-term stays allowed





    | ⭐️ ⭐️ ⭐️ Nearby Favorites ⭐️ ⭐️ ⭐️ |

    ▷ Dollywood, about 2.3 miles away for rides, shows, and family fun

    ▷ Pigeon Forge Parkway, about 2.9 miles away by for dining, shopping, and entertainment

    ▷ The Old Mill Square, a historic area with shops and Southern dining, about 1.1 miles away

    ▷ The Island in Pigeon Forge, a popular spot for shops, restaurants, and the Great Smoky Mountain Wheel about 2.5 mile away

    ▷ Great Smoky Mountains National Park, about 11.3 miles away for hiking and scenic drives



    ・ Patriot Park - 1 miles

    ・ Dolly Parton's Stampede - 1.6 miles

    ・ Dollywood's Splash Country - 2.3 miles

    ・ Pigeon Forge Racing Coaster - 2.4 miles

    ・ LeConte Center - 2.6 miles

    ・ Great Smoky Mountain Wheel - 2.6 miles

    ・ Pigeon Forge Factory Outlet Mall - 3.1 miles

    ・ Alcatraz East Crime Museum - 3.2 miles

    ・ Pirates Voyage Dinner & Show - 3.4 miles

    ・ Hollywood Wax Museum - 3.6 miles

    ・ Smoky Mountain Ziplines - 3.6 miles

    ・ Titanic Museum Attraction - 3.9 miles

    ・ WonderWorks - 4.1 miles

    ・ Smoky Mountain Alpine Coaster - 4.9 miles

    ・ Goats on the Roof - 5.9 miles

    ・ Gatlinburg - 7.9 miles

    ・ Ripley's Aquarium of the Smokies - 8 miles

    ・ Anakeesta - 8 miles

    ・ Gatlinburg SkyPark - 8.4 miles

    ・ Ober Mountain - 11.3 miles



    We’d love to host your Smoky Mountain getaway, come settle in and make yourself at home.



    Guest Access:

    As our guest, you'll have full access to the entire property, except for a few areas reserved for house supplies. You can also enjoy fantastic community amenities, including :



    ▷ Indoor pool, deck with outdoor seating, grilling area, and extra parking.



    The Neighborhood:

    Enjoy stunning views and fresh Smoky Mountain air in this charming Pigeon Forge neighborhood. Just 1.5 miles from Dollywood and minutes from the Pigeon Forge Parkway, you’re close to top attractions like The Island, The Old Mill, and popular dinner shows. It’s the perfect base for exploring Gatlinburg, hiking the Great Smoky Mountains, or simply relaxing. 4WD is recommended in snowy months for easy access.



    Getting Around:

    Getting here is a breeze with well-maintained roads that offer scenic views of the Smoky Mountains, making your drive as enjoyable as your stay. The complex sits atop a steep hill, so while access is smooth year-round, we do recommend a 4WD vehicle during the winter months for added ease.



    Other Things to Note:

    | ▼ Important |



    ☑︎ Pinecrest are part of a duplex unit

    ☑︎ Fireplace is decorative only, not for use

    ☑︎ NO Hot Tub: The hot tub at the pool area is not operational, and is not advertised as an amenity.

    ☑︎ We manage a couple of units in this building, all with very similar designs & interior decorations and potentially different orientations (e.g., kitchen on the right instead of the left). The photos on this listing were at one of our listings but you may be booked in another. Not to worry! They are all very much the same.





    | ▼ House Rules & Essentials |



    ☑︎ Must be 25 years or older to book

    ☑︎ Max occupancy is 8 (including children)

    ☑︎ NO smoking, drugs

    ☑︎ NO parties – zero tolerance for damage or disruption.

    ☑︎ Respect the home & neighborhood

    ☑︎ Leave things as you found them – Damages or missing items will be charged.

    ☑︎ Max of 2 pets is allowed

    ☑︎ Pets are welcome with extra $65 fee per stay

    ☑︎ Each unit comes with 1 designated parking spot.



    | ▼ Stay Details |



    ☑︎ CHECK IN is at 4:00PM

    ☑︎ CHECK OUT is at 10:00AM

    ☑︎ QUIET HOURS are 10:00PM - 8:00AM





    | ▼ What We Provide |



    ☑︎ Bears are dangerous

    ☑︎ Critters are around! Keep doors & windows closed

    ☑︎ Linens: Sheets, pillowcases, comforters (no extra blankets)

    ☑︎ Starter towels are provided, at least one per guest, bring extras if needed

    ☑︎ Basic supplies: Starter set of TP, paper towels, trash bags, shampoo, conditioner, soap, & laundry detergent (bring more for longer stays)



    Interaction with Guests:

    We give our guests space - but we are available whenever you need us. We are available Monday - Sunday 9 AM - 9 PM via Messenger.

住宿服务设施

泳池/SPA

  • 1 个室内泳池
  • 公共泳池

互联网

  • 独立别墅提供:Wi-Fi

停车设施和交通

  • 店内提供停车位

厨房

  • 冰箱
  • 炊具、餐具和厨具
  • 咖啡壶/茶具
  • 烤面包机
  • 炉灶台
  • 微波炉
  • 洗碗机

用餐

  • 餐桌

卧室

  • 2 间卧室
  • 提供床单

浴室

  • 2.5 间浴室
  • 吹风机
  • 淋浴
  • 提供毛巾
  • 洗发水

起居区

  • 餐桌

娱乐

  • 电视

室外区域

  • 花园
  • 火坑
  • 烧烤架
  • 阳台

洗衣房

  • 洗衣机
  • 洗衣设施

工作区

  • 办公间

舒适

  • 空调
  • 暖气

宠物

  • 仅允许携带服务类动物(不允许携带宠物)

适用性/无障碍设施

  • 无烟住宿

服务和便利设施

  • 熨斗/熨衣板

地段亮点

  • 地处山区
  • 邻近动物园

休闲活动

  • 高尔夫特权(可选)
  • 水上乐园
  • 附近可钓鱼
  • 附近可爬山
  • 附近可骑马
  • 邻近主题公园

安全功能

  • 一氧化碳检测器(房东注明住宿有一氧化碳检测器)
  • 烟雾检测器(房东注明住宿有烟雾检测器)
  • 急救箱
  • 灭火器

概况

  • 花园

同类型住宿

政策

入住

16:00 开始办理入住
住客需年满 21 岁

退房

10:00 之前退房

特别入住说明

您将收到房东发来的电子邮件,内含入住和退房说明
住宿提供的信息可以使用自动翻译工具进行翻译

宠物

不可带宠物(但欢迎服务类动物)

儿童及加床

欢迎儿童入住。

活动

No events allowed

可否吸烟

Smoking is not permitted

重要信息

您需知道

如实际入住人数超过预订人数,可能需支付额外入住人数费用,具体收费标准以住宿方规定为准。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
店内严禁举办派对或团体活动。
房东表示住宿内安装有一氧化碳探测器
房东表示住宿内安装有烟雾探测器
此住宿场所采用的安全设施包括:灭火器和急救包。
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房
该住宿由我们的合作伙伴 Vrbo 管理。您将收到 Vrbo 发来的电子邮件,内含 Vrbo 帐户的链接,可供您变更或取消订单使用。

街区简介

这个度假屋位于皮格佛格,邻近主题公园而且邻近水上乐园。多莉帕顿的牛仔晚宴剧院和泰坦尼克号博物馆是特色文化景点,当地热门旅游景点还包括多莉山水上乐园和多莉山。在瑞普肯棒球场 - 鸽子谷参加一场活动或游戏,腾出时间,参观不容错过的热门景点奥伯山。您可就近选择钓鱼,体验该地区的水上游乐活动,或者选择爬山和骑马,体验优美的户外风景。访问我们的皮格佛格旅行指南
查看皮格佛格的更多度假屋
地图
Pigeon Forge, TN

附近有什么?

  • 爱国者公园
    爱国者公园
    步行 16 分钟 - 1.4 公里
  • 多莉帕顿的牛仔晚宴剧院
    多莉帕顿的牛仔晚宴剧院
    车程 2 分钟 - 1.7 公里
  • 多莉山
    多莉山
    车程 2 分钟 - 0.7 公里
  • 老磨坊
    老磨坊
    车程 2 分钟 - 2.1 公里
  • 加特林堡市政高尔夫球场
    步行 11 分钟 - 0.9 公里

周边介绍

  • 麦基泰森机场 (TYS) - 57 分钟车程

餐厅

  • Old Mill Restaurant
    车程 3 分钟
  • The Grist Mill Cinnamon Bread
    车程 5 分钟
  • McDonald's
    车程 4 分钟
  • Old Forge Distillery Moonshine
    车程 3 分钟
  • Texas Roadhouse
    车程 4 分钟

常见问题

Pet-Friendly Stay, Indoor Pool Access, Firepit有游泳池吗?

是的,此住宿设有1 个室内游泳池。

Pet-Friendly Stay, Indoor Pool Access, Firepit允许宠物入住吗?

不可以,该住宿仅允许辅助型动物入内。

停车费是多少?

该住宿提供室内停车服务。

何时可在Pet-Friendly Stay, Indoor Pool Access, Firepit办理入住?

16:00 开始办理入住。

何时可在Pet-Friendly Stay, Indoor Pool Access, Firepit办理退房?

退房时间为 10:00。

Pet-Friendly Stay, Indoor Pool Access, Firepit的地址在哪里?

此度假屋在山区,距离加特林堡市政高尔夫球场和老磨坊不到 2 公里。而且,皮格佛格莱肯特中心和皮金福格岛距离酒店不到 5 公里。

点评

关于Pet-Friendly Stay, Indoor Pool Access, Firepit的点评

7.6

还可以

7.6

清洁度

9.0

地点
10 分 - 超赞。11 条好评,共有 25 条点评
8 分 - 还可以。4 条好评,共有 25 条点评
6 分 - 一般。4 条好评,共有 25 条点评
4 分 - 很差。4 条好评,共有 25 条点评
2 分 - 糟糕。2 条好评,共有 25 条点评

点评

真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
Great location and good stay!
2026 年 6 月入住 3 晚
真实点评

6/10 一般

满意:沟通体验,入住
不满意:展示内容准确性,清洁度
Found alive bug in kitchen shower head were very low pool was far away Not allowed to lower the temp below 70 or might have a A/C service bill added to the stay.
2026 年 7 月入住 1 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
The room was clean. No problems. Just what we needed for a weekend.
2026 年 5 月入住 2 晚
真实点评

4/10 较差

满意:沟通体验,入住
不满意:清洁度
There were roaches! When we got there, we saw two roaches so we bought some spray. After spraying the downstairs, more roaches started coming out. After the first night, we discovered roaches in some of the beds. We left the unit and rented a hotel. We only stayed the first night of our 5 night reservation. We will not be coming back.
2026 年 6 月入住 5 晚
真实点评

8/10 不错

满意:清洁度、入住、沟通体验、位置、展示内容准确性
The check in was very easy and the host replies fast and they were very friendly. Close to everything. The unit itself was an older building, but clean. Some cosmetic things could be updated. I didn’t realize all of the bedrooms were upstairs. The air conditioning wasn’t working good upstairs and it too warm for comfort.
2026 年 5 月入住 3 晚
真实点评

8/10 不错

满意:清洁度、入住、沟通体验、位置、展示内容准确性
Property was clean and the location was very convenient to attractions. Communication was easy. Only downside was that the indoor pool was closed during our entire stay. It was one of the main reasons we chose this property. It would have been nice to know that the pool was not open.
2026 年 4 月入住 4 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
Clean, quiet place for us to stay while spending some time in the Smokys for Christmas! Host was very responsive. Grateful for a full kitchen and washer and dryer. Thanks for the hospitality!
2025 年 12 月入住 3 晚
真实点评

6/10 一般

满意:沟通体验,入住
The original condo we had requested was cancelled during our drive to Tennesse due to a maintenance issue, but we were transferred to a different condo without issue. Although the furnishings were updated, and the beds were clean, two of the bathroom sinks were leaking, and one of the doors to the utility closet was missing. The floors didn't feel super clean, the walls were scuffed up, and there were stains on some of the bedroom window curtains. The staff was helpful when contacted and responded in a timely manner. I would give this a three just because the staff was helpful.
2026 年 5 月入住 3 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性

Clean unit with a great location

Clean rent with great location close to everything.
2025 年 5 月入住 2 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
Very accommodating to our last minute request for early check-in. Place was clean and ready to go. Couldnt have been more pleased.
2025 年 11 月入住 1 晚
真实点评

8/10 不错

满意:清洁度、入住、沟通体验、位置、展示内容准确性
Pool wasn't available but was accommodated. We asked for early check in and wasn't allowed but the condos were not busy or even remotely full. Older accommodation but clean and comfortable. Host was great at responding to messages. Appreciate the ease of location as well. I do recommend this host and their accommodations. Thank you
2026 年 2 月入住 4 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
Great location! Host available and easy to work with. Plenty of room.
2025 年 6 月入住 6 晚
真实点评

2/10 糟糕

不满意:清洁度、入住、展示内容准确性
Floor was not clean when we came in. House smells funny. Pool does not work. Lied about hot tub and when asked was just told it was on property.
2026 年 3 月入住 4 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
The place was very clean and nice. The manager was great with communication. The area was close to attractions and easy to access. We will definitely stay again!!
2025 年 8 月入住 3 晚
真实点评

4/10 较差

满意:位置,入住
不满意:展示内容准确性
The property was falsely advertised. 4 bedrooms and 4 1/2 baths. We only had 2 bedrooms and 2 1/2 baths. We had 6 adults. The location was excellent, but the condo is outdated and needs a lot of maintenance. Dining area floor was not complete, shower head came out of enclosure, strainer came out of shower causing foot to go in the hole. Two sofa beds, but could only pull out one and all the mattresses were awful. Condo had a musky smell. Contacted host. A small refund was given.
2026 年 4 月入住 2 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
great communication from the owner. we arrived late at night and he still responded right away. the building is clearly an older building but the unit has been updated and kept clean. conveninent location, as advertised. we enjoyed our stay very much.
2025 年 8 月入住 4 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性

Time Spent with grandkids!

Centrally located. Clean. Quiet. Lots of room. Just minutes away from all attractions.
2025 年 5 月入住 3 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
Everything was great and the guy doing maintenance was great we asked for a broom so we could sweep the floor and in no time he had it for us. Will be back
2025 年 9 月入住 6 晚
真实点评

6/10 一般

满意:清洁度、入住、沟通体验、展示内容准确性
Pros: The communication and friendliness of the host! 2.5 bathrooms and 2 bedrooms provided plenty of space for us, and there was ample seating in the living room. The view was beautiful and the setting quiet, also very close to town. Great washer and dryer provided, a glass blender, and things like a grater and measuring cups that you might forget to bring. Lots of towels, and pool towels were provided in one of the bathrooms. There was an issue which we needed maintenance to fix and they came earlier than expected, which was great! Cons: The living room carpet needs to be replaced, so there is a mustiness on the downstairs level. We bought febreeze so that helped during our stay. The walls also need a repaint but that’s just cosmetic. Roaches in the kitchen so be prepared for that. The nonstick cookware had old food on it and was scratched up, so bring your own if you plan to cook.
The back deck view
Quiet back deck seating
Old musty living room/stairs carpet
Dirty cookware
2026 年 4 月入住 5 晚
真实点评

4/10 较差

不满意:清洁度、沟通体验、位置、展示内容准确性
This property is not as described! We received a text from the host stating our unit had a hot tub and gave us specific instructions on how to use it. There was no hot tub in our unit. The time and distance to get to major attractions was not even close to accurate (that was a huge reason we chose this unit since we had 4 kids with us) and definitely not walkable. There were cockroaches and when we texted, we were told the roach treatment had been done which it obviously hadn’t been because we saw roaches of all sizes. They dropped off a can of Raid for fleas and lice late at night and expected us to take care of the problem. The carpet was filthy, no broom or vacuum to try to clean the floor. We went out and bought a broom so we could sweep the crumbs to leave less food for the roaches. The mattresses were very uncomfortable. We also didn’t have access to the pool unless someone was already inside and let us in. The door was locked with no keypad. The keypad for the unit also didn’t work at times even tho we had the text stating the correct code pulled up on our phone. We had a great time at Dollywood but heading back to our unit was not a pleasant way to end the day. Came home early due to the poor conditions. Hate to be a downer but we’ll never stay here again.
2026 年 6 月入住 6 晚
真实点评

10/10 超赞

满意:清洁度、入住、沟通体验、位置、展示内容准确性
Very close to everything! Dollywood is down the road ( less than 1 mile), Walmarts 12 minutes out, mountain coasters, horseback riding, go karts, “The Island” amusement park and arcade, BBQ and local food spots are all within a 5-20 minute drive. Location is PRIME! The condo was great! Nice and quiet! Plenty suitable for 3 adults and 4 kids. Very comfortable and relaxing. Not to mention, we were able to bring our border collie Axel. All of the personnel have been a pleasure to work with as well. Our pool key was missing and they replaced it on the spot. They even asked if we would like an additional box fan to help circulate some of the air upstairs. But we didn’t even open it. It was 90-94 degrees outside and it was very comfortable inside with the just the central A/C set at 70.Overall, this was awesome! Definitely worth the visit!
2025 年 7 月入住 8 晚
真实点评

8/10 不错

满意:清洁度、入住、沟通体验、位置、展示内容准确性

Family vacation

My husband and myself stayed 5 nights with our 2 dachshunds and 4 teens. The location was great close to everything and easy to get to it got a little hot in the evenings and want something was said to management. They promptly brought an upstairs window unit for us to use within the same .The location was great close to everything and easy to get to it got a little hot in the evenings and want something was said to management. They promptly brought an upstairs window unit for us to use within the same day. They only recommendations that we would have would be updating some of the appliances and fixtures in the home. I would prefer chairs rather than benches at the dining room table and there needed to be more kitchen supplies, such as dish, rags, and oven mitts. The pool was nice, but not heated so it was very cold and not many were using it. Management was great and checked it n several times to see if we needed anything and even recommended some of their favorite spots. Would definitely recommend
2025 年 6 月入住 5 晚
真实点评

4/10 较差

满意:入住、沟通体验、位置
不满意:清洁度
The positives- location and communication. Townhouse was tucked away from the main scene of Pigeon Forge, in a quiet complex, and conveniently located close to the parks. The property manager was responsive to messages. The negatives- The first thing we noticed was the smell of dog and old smoke. As we settled in, we noticed spiders in a few corners, the stairs had not been vacuumed, dust bunnies behind the door, underneath the beds were very dusty, toothpaste on a bathroom cabinet, and pink mold on the shower curtain. Kitchen walls were splattered with food and a few dead gnats. One of the most glaring areas of dirt was the coating of dust on the downstairs HVAC vents and the dirt/mold on the downstairs bathroom vent, dirt that has happened over time and not just between cleanings. It was also VERY evident that the bag of extra linens had been used and not switched out, the pillows and extra blankets smelled strongly of dog. The mattresses in both rooms were quite springy, sunk towards the middle, and squeaked with almost all movements. At one point, an outlet that had been used came out from the wall- a huge safety issue. We also had nightly ant invasion. The property manager sent the cleaners out to re-clean, hovever, aside from replacing the linen bag and vacuuming of the stairs, the remaining issues were not addressed. He offered a third attempt. Although the some furniture in this property were recently updated, the unit needs some TLC and a DEEP CLEANING.
2025 年 8 月入住 5 晚
真实点评

2/10 糟糕

不满意:清洁度、沟通体验、展示内容准确性
We were very disappointed in the state of this rental property when we arrived. The cleanliness of the unit was subpar at best, foot grime in the showers, hair in the sink, dust balls on the floor, the walls had multiple stains (boogers?) and several sheets had red stains (blood?). Exposed nails, missing baseboards, 2-3 inch gaps between the floor and wall. We have several dozen photos and videos of the issues we found. Most concerning was the downstairs electrical outlet that was hanging out of the wall in the living room area (TV cables were run to this outlet). It actually sparked when we pulled the TV plug out as a safety precaution. Needless to say, we were unable to watch that TV. Upstairs TV was apparently too far from the Wi-Fi router - we had to burn through ourcellular Hotspot just to watch TV. Within an hour of arrival, we sent texts and had a call with the customer service contact - they specifically said they didn't have 'authority' to dispatch an electrician and that someone would reach out to us the next day. We never received a call or text about the outlet/electrical issue. We tried to find another location but found none immediately available. The atrocious level of uncleanliness aside, the lack of attention to the electrical issue was a huge liability red flag.We are extremely disappointed with the state of the unit and lack of concern for guest safety. Our family vacation was extremely stressful due to this issue. Such a disappointing experience!
2025 年 9 月入住 3 晚