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公寓酒店

埃尔多拉多皇家酒店，全包及更多，仅限成人

5.0 星住宿

El Dorado Royale, All & More Inclusive Adults Only

选择日期以查看价格

VIP Access

点评

8.6/10
优秀

热门服务设施

  • 游泳池
  • 全包
  • 免费机场班车
  • 含停车设施
  • 免费 Wi-Fi
  • 餐厅
当前价格为 HK$3,251
总价 HK$3,960
包含税费
4 月 5 日 - 4 月 6 日

会员可享更多礼遇

  • 银卡或以上等级会员预订指定 VIP Access 住宿时可省 15% 或更多
  • 体验顶级品质和卓越服务
  • 指定住宿可提供入住期间礼遇，以及免费升级客房、提前入住及延迟退房（情况允许时）

客房选择

可用的客房筛选条件
显示 13 种房型中的 13 种

显示奢华套房 (Junior - More Inclusive)的所有照片

奢华套房 (Junior - More Inclusive) | 迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

奢华套房 (Junior - More Inclusive)

特色亮点

空调
迷你吧免费食品
智能电视
独立卧室
遮光窗帘
按摩浴缸
旋水按摩花洒
私人浴室
  • 花园景观
  • 599 平方英尺
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示BEACH FRONT JUNIOR SUITE的所有照片

BEACH FRONT JUNIOR SUITE | 迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

BEACH FRONT JUNIOR SUITE

特色亮点

空调
迷你吧免费食品
智能电视
遮光窗帘
私人浴室
浴袍
按摩浴缸
独立浴缸和淋浴
  • 海滩景观
  • 590 平方英尺
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示SWIM UP JUNIOR SUITE的所有照片

SWIM UP JUNIOR SUITE | 阳台景观

SWIM UP JUNIOR SUITE

特色亮点

空调
迷你吧免费食品
智能电视
独立卧室
遮光窗帘
私人浴室
浴袍
按摩浴缸
  • 湾景
  • 590 平方英尺
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床或 2 张大床

显示BEACH FRONT SWIM UP JUNIOR SUITE的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

BEACH FRONT SWIM UP JUNIOR SUITE

特色亮点

空调
迷你吧免费食品
智能电视
独立卧室
遮光窗帘
私人浴室
浴袍
按摩浴缸
  • 湾景
  • 590 平方英尺
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示PREMIER SWIM UP JUNIOR SUITE的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

PREMIER SWIM UP JUNIOR SUITE

特色亮点

空调
迷你吧免费食品
智能电视
独立卧室
遮光窗帘
私人浴室
浴袍
按摩浴缸
  • 花园景观
  • 590 平方英尺
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示PREMIER LUXURY JUNIOR SUITE的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

PREMIER LUXURY JUNIOR SUITE

特色亮点

空调
迷你吧免费食品
智能电视
独立卧室
遮光窗帘
私人浴室
浴袍
按摩浴缸
  • 花园景观
  • 599 平方英尺
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示PREMIER BEACHFRONT SWIM UP JUNIOR SUITE的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

特色亮点

空调
迷你吧免费食品
智能电视
独立卧室
遮光窗帘
私人浴室
浴袍
按摩浴缸
  • 海洋景观
  • 599 平方英尺
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示PREMIER BEACHFRONT JUNIOR SUITE的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

PREMIER BEACHFRONT JUNIOR SUITE

特色亮点

空调
迷你吧免费食品
智能电视
独立卧室
遮光窗帘
私人浴室
浴袍
按摩浴缸
  • 海洋景观
  • 599 平方英尺
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示皇家套房的所有照片

皇家套房 | 迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

皇家套房

特色亮点

空调
迷你吧免费食品
智能电视
独立卧室
遮光窗帘
按摩浴缸
旋水按摩花洒
私人浴室
  • 花园景观
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张双人床

显示Suite Junior的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

Suite Junior

  • 613 平方英尺
  • 可容纳 3 人（按实际入住人数收费）

显示Double Suite with Garden View的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

Double Suite with Garden View

  • 花园景观
  • 592 平方英尺
  • 可容纳 2 人（按实际入住人数收费）

显示Suite Premium的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

Suite Premium

  • 592 平方英尺
  • 可容纳 2 人（按实际入住人数收费）

显示Suite Luxury的所有照片

迷你吧（备有免费物品）、办公桌、笔记本电脑工作区、遮光窗帘

Suite Luxury

  • 592 平方英尺
  • 可容纳 3 人（按实际入住人数收费）

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  • 位于私人海滩
  • 游泳池
  • 热水浴缸
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新价格 HK$6,232
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街区简介

埃尔多拉多皇家酒店，全包及更多，仅限成人位于卡曼海滩，位于私家海滩。想要外出活动的旅客可逛逛艾尔卡马隆玛雅河高尔夫球场，所有旅客都可前往特雷斯里奥斯生态公园和波多黎各莫雷洛斯沙滩欣赏自然景观。马罗马海滩和Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)是另外两个值得推荐的游玩去处。您可选择帆板运动和钓鱼，抓紧上佳机会外出体验周边的水域，或者就近选择骑马，体验冒险之旅。访问我们的卡曼海滩旅行指南
查看卡曼海滩的更多公寓酒店
地图
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710

附近有什么？

  • Come this way :)
    天堂海滩
    车程 8 分钟 - 6.4 公里
  • Vidanta Riviera Maya的太阳马戏团精品店
    车程 6 分钟 - 5.0 公里
  • Playa Paraiso Golf Course (普拉亚帕拉伊索海滩高尔夫球场)
    车程 6 分钟 - 5.3 公里
  • 尼克劳斯设计高尔夫球场
    车程 8 分钟 - 5.0 公里
  • Dr. Alfredo Barrera Marin Botanical Garden (阿尔弗雷多巴雷拉马林博士植物园)
    车程 9 分钟 - 9.9 公里

周边介绍

  • 坎昆国际机场 (CUN) - 31 分钟车程

餐厅

  • El Mar Y Tierra
    车程 7 分钟
  • Don Miquel
    车程 10 分钟
  • La Hacienda
    车程 8 分钟
  • El Cocotal
    步行 2 分钟
  • Guacamaya Bar
    步行 6 分钟

住宿简介

埃尔多拉多皇家酒店，全包及更多，仅限成人

在埃尔多拉多皇家酒店，全包及更多，仅限成人的私人白沙海滩上晒晒太阳，或是在提供全面服务的 SPA 中心放松休闲。然后到公寓酒店的 12 间餐厅享受美食。 公寓酒店设有按摩浴缸，并提供免费 WiFi和免费迷你吧物品。房内准备的贴心用品包括浴袍和拖鞋，并且宾客可随意使用客房送餐服务和智能电视。
埃尔多拉多皇家酒店，全包及更多，仅限成人提供 476 间空调客房，配有免费迷你吧物品和浴袍。30 英寸智能电视带有线频道。浴室包括独立的浴缸和淋浴，带按摩浴缸和旋水按摩花洒，还包括拖鞋和吹风机。

住客可以使用免费无线上网服务（网速为 25+ Mbps）。商务便利设施包括办公桌、办公椅和电话。每日客房清洁服务提供客房清洁服务。

酒店内有 6 个室外游泳池，还有私人海滩和健身中心。

酒店或附近有下列娱乐活动；可能会收取费用。

住客可以尽情享受公寓酒店的全方位 Spa 服务 - Náay Spa。服务包括深层组织按摩、体膜护理、身体磨砂和身体护理。该 SPA 提供桑拿、热水浴缸和湿蒸房。该 SPA 提供各种护理疗法，包括芳香疗法和阿育吠陀草药疗法。SPA 设施每天开放。

全包详情

此公寓酒店是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

餐饮

包括自助餐、照单点餐、小吃和饮料
限时提供客房送餐服务
客房内迷你吧（提供各种酒水）
可在合作伙伴酒店享用正餐和饮料

陆上活动

排球

娱乐活动

店内娱乐和活动
使用店内俱乐部

奖项与背景

生态认证住宿
此住宿参与了EarthCheck，该计划可衡量住宿对以下一个或多个方面的影响：环境、社区、文化遗产及当地经济。

同类型住宿

住宿正面
埃尔多拉多卡西塔斯皇家，全包及更多 - 仅限成人
  • 位于私人海滩
  • 游泳池
  • 全包
  • SPA
8.6 分，总分 10，超赞，143 条点评
新价格 HK$3,265
总价 HK$3,977
包含税费
4 月 5 日 - 4 月 6 日
埃尔多拉多卡西塔斯皇家，全包及更多 - 仅限成人
对比同类住宿

住宿服务设施

沙滩

  • 地处私人白沙滩

泳池/SPA

  • 1 个热水浴缸
  • 6 个室外泳池
  • 阿育吠陀草药疗法
  • 池畔躺椅
  • 芳香疗法
  • 美甲/修脚
  • 全套 SPA 服务
  • 桑拿
  • 身体磨砂
  • 深层组织按摩
  • 体膜护理
  • 泳池遮阳伞
  • 蒸汽房

互联网

  • 公寓提供：免费 Wi-Fi
  • 部分公共区域提供：免费 Wi-Fi

停车设施和交通

  • 24 小时按要求免费提供往返机场班车
  • 无需乘车
  • 店内免费提供专人看守的露天自助停车位
  • 店内免费提供专人看守的露天代客停车位
  • 店内提供有限代客停车和自助停车位

店内餐厅

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

用餐

  • 1 间泳池酒吧
  • 12 家餐厅
  • 2 家海滩酒吧
  • 2 间池畔酒吧
  • 9 家酒吧/酒廊
  • 有限的客房送餐服务
  • 贮满食品的迷你吧（免费）

卧室

  • 提供床单

浴室

  • 1 间私人浴室
  • 按摩花洒
  • 按摩浴缸
  • 吹风机
  • 独立浴缸和淋浴
  • 肥皂
  • 提供毛巾
  • 拖鞋
  • 卫生纸
  • 洗发水
  • 浴袍

起居区

  • 纱窗

娱乐

  • 30 英寸可收看有线频道的智能电视

室外区域

  • 花园
  • 露台
  • 室外家具

洗衣房

  • 洗衣设施

工作区

  • 办公椅
  • 笔记本电脑工作区

舒适

  • 空调

宠物

  • 仅允许携带服务类动物（不允许携带宠物）

适用性/无障碍设施

  • 公共区域有瓷砖地板
  • 客房内有薄地毯
  • 客房内有瓷砖地板
  • 无电梯
  • 指定吸烟区（违规将罚款）

服务和便利设施

  • 24 小时前台服务
  • 餐厅用餐指南
  • 插头转换器
  • 当地地图
  • 电话
  • 每日客房清洁
  • 手机房卡
  • 遮光窗帘
  • ATM

休闲活动

  • 健身房
  • 排球
  • 附近可钓鱼
  • 附近可骑马
  • 附近可玩帆板运动

安全功能

  • 未报告一氧化碳检测器（房东未注明住宿是否有一氧化碳检测器；考虑携带便携式检测器）
  • 未报告烟雾检测器（房东未注明住宿是否有烟雾检测器）

概况

  • 476 个单元
  • 地中海风格建筑
  • 花园
  • 宴会厅

政策

入住

开始办理入住：15:00；停止办理入住：00:00
提前入住需视供应情况而定
付费可提前入住
住客需年满 18 岁

退房

11:00 之前退房
延时退房需视供应情况而定
需付延时退房费
提供快速退房服务

特别入住说明

此住宿接待方提供机场接送服务。如需安排接客服务，住客必须使用预订确认邮件上的联系信息，在抵达前 72 小时联系住宿接待方
前台工作人员将在住客到店时接待
该住宿不可在工作时间以外办理入住手续
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物（但欢迎服务类动物，并且免除有关费用）

儿童及加床

该住宿仅限成人，恕不允许 18 岁以下儿童入住。欢迎 18 岁及以上的所有住客。
不提供儿童床（婴儿床）。

重要信息

其他项目

  • 付费可提前入住（视供应情况而定）
  • 需付延时退房费（视供应情况而定）

上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
房东未说明住宿内是否安装有一氧化碳探测器；建议旅行时携带便携式探测器
房东未说明住宿内是否安装有烟雾探测器
此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房
住宿登记号02451323

其他注意事项

此住宿场所没有电梯
此成人住宿不允许 18 岁以下的顾客入住。
进出该住宿无需开车。

住宿的其他常用名称：

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

常见问题

埃尔多拉多皇家酒店，全包及更多，仅限成人有游泳池吗？

是的，此住宿设有6 个室外游泳池。

埃尔多拉多皇家酒店，全包及更多，仅限成人住宿费用是多少？

截至 2026 年 3 月 6 日，我们找到的埃尔多拉多皇家酒店，全包及更多，仅限成人 2 位成人 1 晚最低价是 HK$3,251（不含税费），入住日期是 2026 年 4 月 5 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

埃尔多拉多皇家酒店，全包及更多，仅限成人允许宠物入住吗？

不可以，该住宿仅允许辅助型动物入内。

停车费是多少？

该住宿免费提供自助停车和代客停车。

何时可在埃尔多拉多皇家酒店，全包及更多，仅限成人办理入住？

开始办理入住：15:00；停止办理入住：00:00。 可安排提前入住，须支付费用（取决于客房供应情况）。超过规定时间后恕不安排入住。

何时可在埃尔多拉多皇家酒店，全包及更多，仅限成人办理退房？

退房时间为 11:00。延迟退房会收取费用（视客房供应情况而定）。

埃尔多拉多皇家酒店，全包及更多，仅限成人提供前往机场的班车吗？

是的，按要求提供免费机场班车。

埃尔多拉多皇家酒店，全包及更多，仅限成人提供全包式服务吗？

是的，这是全包式住宿。可参加活动：排球。

埃尔多拉多皇家酒店，全包及更多，仅限成人的地址在哪里？

这家卡曼海滩公寓酒店依傍着海滩，距离马罗马海滩 9.4 公里，并距离Playacar Golf Club (普拉亚卡尔高尔夫俱乐部) 27.1 公里。

点评

关于埃尔多拉多皇家酒店，全包及更多，仅限成人的点评

8.6

超赞

9.2

清洁度

8.8

服务设施

9.0

住宿条件和设施
10 分 - 超赞。350 条好评，共有 584 条点评
8 分 - 还可以。122 条好评，共有 584 条点评
6 分 - 一般。68 条好评，共有 584 条点评
4 分 - 很差。22 条好评，共有 584 条点评
2 分 - 糟糕。22 条好评，共有 584 条点评

点评

10/10 超赞

Xin

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Good service
2025 年 5 月入住 1 晚

6/10 一般

Kenneth Glenn，Avon

与配偶出行
满意：清洁度
Beautiful grounds, friendly staff. Confusing and lengthy checkin. Regular “Royale” hotel guests are second class citizens here with respect to pool areas compared to club members or “Cassitas” room guests. The central “Royale” pool area is overcrowded while other restricted areas are under-utilized. The dining reservation system is dysfunctional. Food is OK, with highlights being the Mexican snd Mediterranean restsurants. The worst was the “Japanese” restsurant in Generations hotel—poor service bad food. The room was large but poorly msintained with a broken patio door lock. Room lighting was too dim for normal room activities, it was impossible to read in bed, the brightest light was in the closet.
2026 年 2 月入住 7 晚

10/10 超赞

Sandra

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The resort is lovely. Lots to do and a good variety of restaurants. The staff are super helpful and friendly. We enjoyed our stay.
2026 年 1 月入住 6 晚

10/10 超赞

Kierre

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Love, love, love El Dorado. My best friend and I spent 5 days being pampered and waited on. The room seemed slightly outdated but we still loved it. Very clean. Stocked minibar. Wonderful staff.
2026 年 2 月入住 5 晚

10/10 超赞

Michele

与家人出行
满意：住宿条件和设施，清洁度
The newly renovated rooms are beautiful. The staff, as always, was great.
2025 年 12 月入住 6 晚

6/10 一般

Tanza

与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
There were some great things about the resort and some not so great. Our room was okay but not what you would expect for an upgraded suite. Bathroom tap was ready to fall off, furniture was dirty and rickety and the patio door lock broke when we closed the door. We complained about a really old mattress and they replaced it right away. The quiet pool wasn't in the best shape, missing tiles, dirty grout. Staff basically ignored the people around the quiet pool and we had to hunt down our own drinks. There are huge triangular wave breakers in the ocean that really detract from the view. We understood their purposes but it wasn't very attractive. We weren't aware that the resort was linked to the Casitas Royale and Generations. This needs to be communicated better on the Expedia site. This meant a lot of time spent waiting for golf carts to take you around. It was hard to get a dinner reservation because all guests from all 3 resorts were trying to get spots. We were eating at 9:00 pm some nights - not ideal. About 80% of the staff were awesome. You could tell the other 20% were fed up with the tourists and guests. Staff spent a fair bit of time trying to sell you on things. Spa, time share etc. Even as we were checking out, staff were trying to get us to put a deposit down to get a discount on our next stay. We were there to relax, not fight off salespeople. We've stayed at other, much better, all inclusive resorts in Mexico and we won't return to this one.
2026 年 2 月入住 7 晚

10/10 超赞

Carter

满意：清洁度、服务设施、住宿条件和设施
Everything was excellent! We will definitely be back!
2025 年 12 月入住 7 晚

6/10 一般

Christine

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The staff were all.amazing. Friendly and helpful. Our room was okay. We stayed in a junior suite. Our toilet did not flush great but aside from that the.rooms were clean, i bit beat up when uou look closely. Beds and pillows were exceptionally comfortabe. There are no smack stations set up so if you are hungry you need to go to a restaurant to eat. You have to prebook all dinner reservations. When we arrived on Tuesday we could not book anything until the Friday as theu were full everywhere else. We had to go to the one buffet that you do not require reservations for. The food was subpar. On Sunday there was no shuttle running from 6-9when ppl were going to eat. There were elderly ppl and folks with crutches et. Walking 1.5 km to the restraunt and back. They need more evenig entertainment considering they are 25 minutes from any towns to.walk around.
2026 年 1 月入住 7 晚

6/10 一般

Yvonne，Winnipeg

与家人出行, 团体旅客
满意：清洁度
不满意：服务设施
The rooms are very clean, the staff are amazing the food was good. No beach due to massive concrete blocks making it un safe. If you want a pool chair you must be up by 6 am and go put your towel or something personal to keep it for when you are ready... Seriously 6:30 no chairs left. There's the Bali beds but $100usd per day. Poor signage very confusing to get around. Long lines to get into the restaurant, there's only 1 place to eat supper unless you are fortunate enough to get a reservation at one of their "supper spots" but all the best places that you want to try are booked unless you are there for 2 weeks if you go for 7 days half of them are booked before you get there. Won't go back.
2026 年 1 月入住 7 晚

10/10 超赞

Catherine

2026 年 1 月入住 9 晚

8/10 还可以

lisa

与配偶出行
满意：住宿条件和设施，清洁度
Room was clean and staff was friendly
2025 年 12 月入住 4 晚

6/10 一般

Mary

与配偶出行
满意：住宿条件和设施，清洁度
The property was beautiful, but confusing to get around. Membership in their travel Program was their priority. We were only able to make dinner reservations for one of the five nights we were there. The more inclusive excursions were never offered and never explained.
2026 年 1 月入住 5 晚

6/10 一般

Alexis

满意：住宿条件和设施，清洁度
不满意：服务设施
Staff were amazing. Food options were limited except for breakfast. We went to the sister resort for the steak house and it was awful. Beautiful view but not a lot of beach front. Nice and safe area.
2025 年 12 月入住 4 晚

10/10 超赞

Marco Jerman

2026 年 1 月入住 4 晚

8/10 还可以

Tricia，Okotoks

与配偶出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
4.5 overall. We’ve stayed at several resorts in the area so we have a good idea of what we like. El Dorado is a large property (we like) and there’s lots of walking (we also like). We would have preferred if the shuttle services (golf carts) were on a more regular schedule. The pools are not heated, so if the weather isn’t great be prepared for some cold water plunges! The staff were all incredible, save for the one Lomas excursions employee who was not overly friendly. Our biggest “complaint” is the food options: if you don’t reserve your dinners on day 1, you’re likely not getting in to the restaurants. The buffets are not great so you want to make sure you get in to the restaurants. Our faves: Habb (absolutely amazing Indian food), Wine Kitchen, Santa Fe. The pizza place is great too. Ricon is great for breakfast, not for dinner. For a resort of this size, we found the food options to be limited, especially for middle of the day/lunch options. Room service was great (really good burgers!!) but took over an hour most days. Make sure to do the Maroma Beach/catamaran tour that is part of their “all inclusive”. Speaking of “all inclusive” - this would be our second “complaint” - they pass off extras like their eco farm tour, bike tour, and Maroma beach tour as part of their “extra inclusive” package but at many other resorts these things are automatically part of their package, if not more (water toys/excursions for example).
2026 年 1 月入住 9 晚

10/10 超赞

Pavel，Praha

满意：住宿条件和设施，清洁度
Absulutely perfect services, very friendly stuff, great drinks, easy transport.
2026 年 1 月入住 8 晚

2/10 糟糕

Ryan

与配偶出行
满意：住宿条件和设施，清洁度
不满意：服务设施
I would not recommend this resort! We stayed for the week of New Years 2026. The Youtube reviews were wrong and maybe paid off. To start out positive; The property itself is beautiful and spread out with about a mile of walkable paths along the beach. Our room was great and clean, one of the best showers I have even had the pleasure of using in my life, house keeping did a great job. Now for the negative: Service was cold and robotic, solely reactive, it felt like we had to beg to get anything. Calling anyone on property was a hassle, most of the time no one would pick up the phone. Also, room service, we would try and call to get food and no one would pick up so we would use their "app" to schedule food to be delivered. the food was consistently 30-60mins late and always cold. The restaurants were laughably bad, the japanese, steakhouse, italian, and buffet restaurant were all terrible. The pizza cabana by the pool was the only good meal we had at the property. The quality of food was worse than any chain restaurant. I actually laughed when I was served a sad grey steak at the steakhouse. The buffet is a lot smaller than the pictures make it seem and the food offering could be described as disjointed. Though if you enjoy soupy instant eggs and undercooked pork sausage for breakfast you will love it. I am running out of room to write more but will say our excursions with Lomas to Chichen Itza and Maroma Beach were great! Staff was excellent and food was great!
2025 年 12 月入住 5 晚

8/10 还可以

Karen

2026 年 1 月入住 4 晚

6/10 一般

Hugo

满意：清洁度、服务设施、住宿条件和设施
Me dio la sensación de que esculcaron mi mochila en el closet. Muchas cosas fuera, ropa donde no debía estar. Todo lo demás. Muy bien.
2026 年 1 月入住 2 晚

10/10 超赞

Colinda，Shaughnessy

2026 年 1 月入住 10 晚

8/10 还可以

Melody Ann

满意：清洁度、服务设施、住宿条件和设施
The entire facility was well kept & clean, as well as our room. The whole staff was friendly and helpful but the Concierges could be a little pushy. They really want you to do a property tour and join their membership. They even do it as you’re leaving. The bars were well stocked with great bartenders. The beach needs a lot of updating to be more usable and there were no loungers. We had to go to a beach club off site for good swimming & snorkeling. The resort is aware and offered that as a free excursion. The food was just average and restaurants are very spread out. They need an evening buffet on the adult side. We struggled to get shuttles and that was a 15 minute walk. Over all it was a nice get away.
2026 年 1 月入住 5 晚

4/10 很差

Christina

不满意：住宿条件和设施，清洁度
Not worth the money. You can stay at a lot nicer properties for the same price. We had 6 people and booked 3 rooms. Cons: Front desk is rude & unprofessional especially Maria & Sergio. Rooms have mold growing on the walls, headboards, etc. 2 of the 3 rooms smelled. One of mold and one of sewer. 2 of 3 rooms had no working phone. Room service is absolutely terrible. 1+ hrs to get food. Often not bringing it at all. Hotel just isn’t being maintained. Pool chairs old and uncomfortable. Pros: Nice night life & entertainment.
2025 年 12 月入住 9 晚

6/10 一般

Suzanne Jean

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The resort is huge! 3 resorts in one so was busy and spread out. Sometimes all the cabanas would be taken before 8am and you had to reserve some or pay or was first come first serve. Was unclear on process. Some of the restaurants were 30 + min walk from our room. Transportation (go carts) was every 15 min and then sometimes would be full at dinner hour. The beach is narrow and cannot be accessed for swimming due to coral and huge cement blocks/structures placed there to protect the coral reef. If you want to swim in pools then this is the place as there are many pools to choose from but if u want to swim in the ocean then you must go to Maroma beach (rated top 10 beaches in the world 20 min by bus away was included and exceptional). I didnt like that the advertising implied that it was a great ocean swimming resort when it wasnt and you couldn't walk along the full stretch of the beach ( interrupted by structures , too narrow etc) . The food was superior and staff awesome, very attentive and helpful. Room was very clean, beds, pillows were very comfortable. Towels fluffy and plentiful. I would go back but only if i could go to Maroma beach more than once included with package.
2025 年 12 月入住 7 晚

10/10 超赞

Ross

满意：清洁度
Had a great trip a very beautiful spot
2025 年 11 月入住 7 晚

8/10 还可以

rachel

满意：清洁度、服务设施、住宿条件和设施
2025 年 12 月入住 7 晚