This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.
Anjalee
於 2024 年 4 月住了 5 晚
10/10 優異
Marvin
2023年11月12日
Marvin
於 2023 年 8 月住了 4 晚
10/10 優異
Yasmeen
親子同遊
2023年4月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
great place we had fantastic time
we were in 4 bedroom pent house it had everything you need for big family vacation
Yasmeen
於 2023 年 3 月住了 5 晚
10/10 優異
Carrie (Chicago)
家人同遊, 寵物同遊
2023年2月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
Carrie
於 2023 年 2 月住了 3 晚
10/10 優異
John
家人同遊, 多人同遊
2022年8月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
John
於 2022 年 2 月住了 6 晚
10/10 優異
Natalie
家人同遊
2022年5月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
Natalie
於 2022 年 5 月住了 7 晚
8/10 不錯
Juan Manuel
家人同遊
2021年4月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Precios elevados para el servicio otorgado
Muy buenas instalaciones
El personal amable.
La observación es que el personal necesita más atención a cliente.
Alimentos en general bien.
Los precios son elevados para la relación calidad/servicio