Playa Emma Hotels

"The property was lovely as most resorts in Puerto Vallarta. My issue was not with the physical appearance of the resort or the majority of staff. "

"Great staff, will be back "

"While the villa was lovely and the staff friendly, 8/12 people got norovirus.This was not a lovely way to end end a family vacation."

"Would highly recommend this home to anyone. "

"The room was lovely. Views superb, quiet, apart from a bit of traffic. However, we couldn’t use our credit card to check in, had to use cash. We weren’t the only guests this happened to. They xanclled our last 2 nights, with a week’s notice and offered no compensation. We later learned everyone had been cancelled to accommodate a wedding..surely they knew about this more than a week ahead! The advertised airport shuttle did not exist. Neither did the advertised coffee machine in the room, although there was a large communal kitchen . Would not recommend this hotel, except for the wonderful location and good pools."

"Location was perfect... watched whales do back flips while eating an early dinner!"

"The ambiance of the condo was perfect. From the views to the staff, we were so happy at our stay. It wasn't so close by the tourist area but it was close enough to drive to. The hosts could've communicated better prior to our stay and left more supplies such as towels and paper towels. We felt a little under-equipped. The cleanliness wasn't 100% and could've used more deep cleaning. Other than those, our stay was beautiful and dreamy. "

"The condo is beautiful and better than it shows even in the pictures. "

"Check in was difficult! Over paid, arguing to get day back. Nobody speaks English, unorganized. Finally got to room. The resort is under major construction. Welding and grinding all day first week. Regular construction for next week. What’s not under construction needs work! No plugs work by pool. Half the light bulbs work in villa. Hot tub - warm no bubbles. Pool freezing cold. NO food or drinks available first week. There is not a spa there. You can call a number for massages. No staff to assist you if needed. "