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艾爾夫德雷酒店的評價

3 out of 5
艾爾夫德雷酒店
Colebrook, Plympton, Plymouth, England

評價

8.6

優異

10 分評分，優異；374 則評價中有 187 則" "
8 分評分，不錯；374 則評價中有 128 則" "
6 分評分，一般；374 則評價中有 45 則" "
4 分評分，欠佳；374 則評價中有 11 則" "
2 分評分，很差；374 則評價中有 3 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Andy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff were very attentive all day and it made for a very relaxing and enjoyable stay
於 2024 年 3 月住了 3 晚

8/10 不錯

Felicity

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The grounds of the property were beautiful and great that it is dog friendly! Unfortunately, due to noisy neighbours in the early hours of the morning (1am - 4am) and very thin walls/doors none of my group had a good night sleep at all! Spa facilities were a little outdated but very nice to have on site! I personally would not stay here again, but there were good aspects to the property.
於 2024 年 3 月住了 1 晚
Martina Hadley 於 2024年4月28日的回應
Dear Felicity, Thank you so much for taking the time to leave us with some feedback, I am sorry to hear your sleep was disturbed please be sure we do take this very seriously, and we will be sure to provide extra training for our night staff so this doesn't happen again.We do hope you come back and pay us another visit soon. Kindest Regards, Martina Hadley

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We had a wonderful stay at the Elfordleigh.
於 2024 年 1 月住了 3 晚

2/10 很差

Jonan Lee

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
AVOID.
Terrible, avoid at all costs, I was charged for facilities that did not work. No one had responded yet to refund me, I keep getting fobbed off.
於 2023 年 12 月住了 1 晚

8/10 不錯

Keith

讚好：整潔度和職員與服務
Room extremely cold.
於 2024 年 1 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Cold and very bad Wi-Fi
Maybe it’s the time of year but the hotel was cold. Heating came on at 5pm in bedroom but we had kids back before then as dark outside. Swimming pool was very cold and locals said we should mention it as no one listening to them. Bar area was freezing. They put in a small fan heater for us but we went back to our room with our food. Breakffast was expensive but tasted ok. Limited menu in evening in bar. Didn’t try restaurant as thought better to eat in Plymouth. People were lovely and helpful. Woke up to banging and chatting every morning from what I think was golfer’s underneath. Don’t go there if you want Wi-Fi as it was terrible throughout the hotel. Sad to say but we will return to Plymouth but not to this hotel.
於 2024 年 1 月住了 3 晚

10/10 優異

James

於 2024 年 1 月住了 1 晚

10/10 優異

Gayle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Neil

於 2023 年 12 月住了 2 晚

8/10 不錯

Clare

於 2023 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

6/10 一般

Mark

商務旅客
Wifi is still poor
於 2023 年 11 月住了 5 晚

10/10 優異

Greg

讚好：整潔度、職員與服務和住宿狀況
The staff where all helpful and nothing was to much trouble
於 2023 年 11 月住了 1 晚
Martina Hadley 於 2023年11月20日的回應
Good Morning Greg, Thank you so much for taking the time to leave us with some wonderful feedback, I will make sure your comments are passed onto our team. We do hope you don't leave it too long before coming back to visit us again. Kindest Regards, Martina Hadley Reception Manager

10/10 優異

Niamh

於 2023 年 11 月住了 1 晚
Martina Hadley 於 2023年11月20日的回應
Dear Niamh, Thank you so much for an amazing high score of 10. We do hope we see you again soon.Kindest Regards,Martina Hadley Reception Manager

4/10 欠佳

Mark

不滿：職員與服務
於 2023 年 11 月住了 4 晚
Martina Hadley 於 2023年11月20日的回應
Dear Mark, Thank you so much for taking the time to leave us with some feedback. We do hope we see you again in the near future. Kindest Regards, Martina Hadley Reception Manager

8/10 不錯

lee

於 2023 年 11 月住了 1 晚
Martina Hadley 於 2023年11月20日的回應
Dear Lee, Thank you for taking the time to leave us with some feedback, We do hope you enjoyed your stay here with us at Elfordleigh. We look forward to welcoming you back soon. Kindest Regards, Martina Hadley

10/10 優異

Etch

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
First time staying at this hotel and will definitely stay again. The room was tastefully decorated and the bed was comfortable. Staff were very helpful and was eager to please.
於 2023 年 11 月住了 1 晚
Martina Hadley 於 2023年11月11日的回應
Dear Etch, Thank you so much for taking the time to leave us with some amazing feedback, We are so pleased to hear you enjoyed your stay here with us at Elfordleigh, Your kind comments will be passed on to our team. We really look forward to welcoming you back in the near future. Kindest Regards, Martina Reception Manager

8/10 不錯

Erik

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms are clean, spacious and comfortable with good amenities. Excellent spa.
於 2023 年 9 月住了 3 晚
Martina Hadley 於 2023年10月23日的回應
Dear Erik, Thank you so much for your kind words, I'm pleased to hear you enjoyed our spa. We do hope its not too long before you come back to pay us another visit. Kindest Regards, Martina Hadley (Reception Manager)

10/10 優異

Jo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely room in an amazing setting!
於 2023 年 9 月住了 1 晚
Martina Hadley 於 2023年10月19日的回應
Dear Jo, Thank you so much for taking the time to leave us with such amazing feedback. We are so pleased to hear your room was lovely. We do hope you come back and visit us again soon. Kindest Regards, Martina Hadley ( Reception Manager)

10/10 優異

Richard

於 2023 年 9 月住了 1 晚
Martina Hadley 於 2023年10月1日的回應
Dear Richard, Thank you so much for coming to stay here with us at Elfordleigh. We do hope we see you again soon. Kindest Regards, Martina Hadley

8/10 不錯

Tiago

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Martina Hadley 於 2023年10月1日的回應
Dear Tiago, Thank you for choosing to stay here at Elfordleigh, We do hope it wont be too long before you come and visit us again. Take careMartina Hadley

8/10 不錯

A

於 2023 年 9 月住了 2 晚
Martina Hadley 於 2023年10月1日的回應
Dear A, Thank you for coming to stay here with us, We do hope to welcome you back soon. Warmest Regards, Martina Hadley

10/10 優異

Andrew

於 2023 年 9 月住了 1 晚
Martina Hadley 於 2023年10月1日的回應
Dear Andrew, Thank you for coming to stay here with us at Elfordleigh, and also scoring us a lovey high score :) We do hope to welcome you back soon. Kindest regards, Martina Hadley

10/10 優異

Craig

於 2023 年 9 月住了 1 晚
Martina Hadley 於 2023年10月1日的回應
Dear Craig, Thank you so much for choosing to come and stay here with us at Elfordleigh, We really do value your score :) we look forward to welcoming you back soon. Kindest Regards, Martina Hadley

6/10 一般

Pawel

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2023 年 8 月住了 2 晚
Martina Hadley 於 2023年10月1日的回應
Dear Pawel, Thank you for choosing to stay here with us at Elfordleigh, We do hope to welcome you back soon. Kindest Regards, Martina Hadley

8/10 不錯

Amanda

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely work stay
stunning hotel and location, such a shame I did t get to fully enjoy the facilities. I would have loved to of used the spa on site but I arrived too late. the room was huge with a lovely view of the golf course, the bathroom was dated bit huge and water pressure was good, would of been nice to have some bubble bath. The only small criticism would be that service was slow at reception and breakfast, breakfast wasn’t very well advertised. all good and drinks I had were great though and the staff were friendly.
Veggie sausage bap
room service
於 2023 年 8 月住了 1 晚
Martina Hadley 於 2023年10月1日的回應
Dear Amanda, Thank you for taking the time to leave us with some lovely feedback, We do appologise regarding the service and i will be sure to pass these comments on.Im pleased to hear you had a lovely work stay. we do hope you come back soon to take advantage of the spa facilities. we look forward to welocming you back in the future. Kindest Regards, Martina Hadley

8/10 不錯

Alan

家人同遊
讚好：職員與服務
於 2023 年 8 月住了 2 晚
Martina Hadley 於 2023年10月1日的回應
Dear Alan, Thank you so much for taking the time to leave us a lovely score :) We do hope it isnt too long before you come back and see us again. Kindest Regards, Martina Hadley

8/10 不錯

Patricia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Walks around the area lovely Close to the moors
於 2023 年 7 月住了 4 晚
Martina Hadley 於 2023年8月1日的回應
Good Afternoon Patrica, Thank you so much for taking the time to provide us with some feedback. Im super pleased to hear you enjoyed the walks around our grounds and areas. I do hope we can welocme you back soon, and enjoy and explore more of our area. I do hope it will be in the near future. Kindest Regards, Martina Hadley

6/10 一般

Jeremy

於 2023 年 7 月住了 2 晚

8/10 不錯

Jeason

商務旅客
讚好：整潔度和職員與服務
不滿：客房舒適度
於 2023 年 7 月住了 1 晚
Martina Hadley 於 2023年8月1日的回應
Dear Jeason, Thank you so much for taking the time to leave us with some feeback. we do hope you enjoyed your stay here with us at Elfordleigh. We also hope it wont be too long before you choose to stay with us again. Kindest Regards, Martina Hadley.

8/10 不錯

Christine

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely location. Not far from Plymouth. Good pool and nice rooms
於 2023 年 7 月住了 3 晚
Martina Hadley 於 2023年8月1日的回應
Dear Christine, Thank you so much for taking the time to leave us with some feedback. We are delighted to hear you enjoyed your stay here with us. We do look forward to welcoming you back in the near future. Kindest regards, Martina Hadley

8/10 不錯

Ross

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful grounds and the room was nice. Breakfast was a bit of a let down, as cooked options weren't great. But I understand that the kitchen was having work improvements, so I'm guessing the cooked buffet isn't a normal approach for breakfast. Overall, a pleasant stay.
於 2023 年 7 月住了 1 晚
Martina Hadley 於 2023年8月1日的回應
Dear Ross, I would like to thank you for taking the time to provide us with some feedback. I am pleased to hear you enjoyed our grounds, they are lovely especially to walk around. I do apologise regarding breakfast, we were having some maintenance work carried out in our kitchen, to which we did have limited food available. I am pleased to say it is now fully completed :) We do hope you come back to visit us again in the near future. Kindest Regards, Martina Hadley

10/10 優異

Sally

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great sleep!
Slept very well. Grounds stunning. Food was great. Staff hospitable and friendly.
於 2023 年 7 月住了 1 晚
Martina Hadley 於 2023年7月17日的回應
Dear Sally, Thank you so much for leaving us such lovely feedback, we are so pleased you had a great nights sleep here at Elfordleigh. Thank you for your lovely comments regarding the food and staff. I will be sure to pass them on. We look forward to welcoming you back here soon. Warmest Regards, Martina Hadley (Reception Manager)

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和職員與服務
Good and some things could be better
This was my second stay. I had the same room and it was approximately £50 more and I had b&b both times! The wifi is poor and I struggled to work on it. I love being able to join the great gym class with Dan and the woodland walk is really lovely. The food in the brasserie is good but £29 for a steak is high. The room is dated but did the job
於 2023 年 7 月住了 1 晚
Martina Hadley 於 2023年7月17日的回應
Dear Anonymous, Thank you so much for taking the time to leave us some feedback, Thank you for your kind words regarding the the Gym class with Dan, and the Brasserie food, I will be sure to pass it on. I'm sorry the WIFI was poor. Please be sure to let a member of staff know next time so we can help in any way we can to rectify that. We do hope this hasn't put you off from coming back for another visit. Kindest Regards, Martina Hadley (Reception Manager)

8/10 不錯

andre

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A recommander
於 2023 年 6 月住了 1 晚
Martina Hadley 於 2023年7月6日的回應
Dear Andre, Thank you so much for taking the time to score us a Nice high score, We are pleased to see you would recommend us here at Elfordleigh. We look forward to welcoming you back soon Kindest Regards, Martina Hadley

10/10 優異

Tina

於 2023 年 6 月住了 3 晚
Martina Hadley 於 2023年6月28日的回應
Dear Tina, Thank you so much for such an incredable score. We do hope you get a chance to coome back and visit us again soon. Kindest Regards, Martina Hadley (Reception Manager)

10/10 優異

Mike

於 2023 年 5 月住了 2 晚
Martina Hadley 於 2023年6月28日的回應
Dear Mike, Thank you for your wonderful score of 10. We certanly do try to make your stay as Perfect as we can :) we do hope to see you again in the near future. Kindest regards, Martina Hadley (Reception Manager)

10/10 優異

Darren

於 2023 年 5 月住了 1 晚
Martina Hadley 於 2023年6月28日的回應
Good Afternoon Darren, I would likee to say a huge Thank you for choosing to stay with us and scoring us a high 10 :) We do hope you dont leave it too long before your next visit. Take care,Kindest Regards, Martina Hadley (Reception Manager)

10/10 優異

peter

於 2023 年 5 月住了 1 晚

10/10 優異

Debra

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous Hotel
Beautiful hotel. Lady at reception was amazing, helpful and very friendly- as soon as we’d checked you just knew the outstanding service shown by Lisa would be replicated by the whole team. Thank You.
於 2023 年 4 月住了 1 晚

10/10 優異

Nicholas

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 4 月住了 1 晚

10/10 優異

Julie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚

10/10 優異

Justin (Solihull)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely place to stay with great amenities and super staff
於 2023 年 3 月住了 1 晚

8/10 不錯

Jon

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

8/10 不錯

Charlotte

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

8/10 不錯

Mark

商務旅客
讚好：整潔度和職員與服務
Friendly!
Staff were very helpful and friendly. Overall I found the hotel dated and in need of a coat of paint and some repairs. The evening meal was very good , and buffet breakfast was fine.
於 2023 年 3 月住了 1 晚

8/10 不錯

Robert

讚好：客房舒適度
於 2023 年 2 月住了 1 晚

10/10 優異

Peter

於 2023 年 1 月住了 1 晚

10/10 優異

marcus

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Disappointing
Beautiful location, however not so great for walking dogs on grounds because of the golf course. Which is a shame. Room was spacious and clean however we felt that the price was very expensive for what it is. Receptionist could be a little more welcoming seeing as the first impression of a business is them and of their service.
於 2023 年 1 月住了 1 晚