Poole Old Town Holidays

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

I felt very comfortable, safe, and take. care of here as a solo female traveler. I definitely recommend getting the deluxe room and will plan to be staying here again. It helps the food downstairs at the pub is great too!

As others have mentioned, family room for 4 was extremely tight, but doable. Superb location, right on two key lines for the tube. Continental breakfast was delicious. Only hiccup was nobody at front desk when we checked out at 4:30am to catch train to LHR for early flight. Our breakfast and lunch sandwiches were in the fridge and we had to abandon them bc no one available to retrieve them for us.