Playa del Carmen Portal Maya Hotels

"We stayed in room 532, right off the main entrance. A bit loud at times given people coming and going in the evening. The room itself was very spacious, very clean offering lots of amenities. Big bathroom and bedroom with a comfortable bed. We had a complimentary small bag of coffee, which was nice! Pool towels are provided and you can swap them often. 2 pools are available - we found the one across the street, not the one facing the ocean, was nicer. There is no beach in front of the hotel but a 5 min walk will get you there. Overall, we enjoyed our stay and the staff was great."

"Very clean room and very"

"The resort is beautiful and very well maintained. The staff are very attentive and friendly. The food and alcohol is plentiful and tasty. The rooms are very nice, but note, that the shower in the junior suite is in the room so if anyone in your group wants to shower privately (older children, etc.), you'll need to leave the room. There's live music every evening in the plaza so it's perfect if you're dining at the buffet. The shows were mainly themed dancing in front of a large screen which were good, but it would have been nice to have more variety. There's a big party every Friday night at one of their other resorts up the road. It's considered family-friendly, but it's basically a rave. There are some activities during the day mainly around the pool, but otherwise it's a low-key resort. If that's what you're going for then it'll be perfect. If you're using Destination Services for transport to/from the airport note that it's difficult to find them when you exit the terminal. They have a small booth near the shuttles. We found them after searching for a while. We booked an excursion with them, which was great. We ended up booking a private car for our trip back to the airport because they wanted to pick us up 5.5 hrs before our flight. For the price of an airport meal we were able to have a relaxing breakfast at the resort and leave two hours later. "

"Great views. Easy check in. Within walking distance to tons of stuff!"

"I"

"The food was delicious, the location was perfect, and all the staff was very nice!"

"Very clean, staff was excellent. And it was situated right where Carnavale was at."

"Yes"

"The staff was always polite and approachable. The room was clean and comfortable. The shower was just warm. "