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Casa Maca

3.0 star property
A serene retreat surrounded by natural beauty awaits travelers seeking relaxation just steps from Playa del Carmen Main Beach

Choose dates to view prices

Casa Maca offers a peaceful sanctuary where travelers can unwind in the lush garden or cool off in the outdoor pool. The smoke-free property provides comfortable outdoor furniture perfect for lounging, while free WiFi keeps everyone connected throughout their stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is HK$164
HK$252 total
includes taxes & fees
21 May - 22 May

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions; access will be through a private entrance

This property doesn't offer after-hours check-in

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets are allowed for an extra charge of USD 25.00 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 10 kg per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 3.4 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 8:00 PM

Frequently asked questions

Does Casa Maca have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 8:00 PM.

How much does it cost to stay at Casa Maca?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Casa Maca on 21 May 2026 start from HK$164, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Casa Maca pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 25.00 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Casa Maca?

This hotel doesn't offer parking.

What time is check-in at Casa Maca?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Casa Maca?

Checkout is at 11:00 AM.

Where is Casa Maca located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal. Mamitas Beach and Playacar Golf Club are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

7.8

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 20 out of 42 reviews
Rating 8 - Good. 13 out of 42 reviews
Rating 6 - Okay. 5 out of 42 reviews
Rating 4 - Poor. 2 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

Reviews

Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff, great location
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry quite nice friendly staff!!
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Great location and helpful staff.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Freddie

The staff was very friendly and helpful. Felt safe in Playa del Carmen; will definitely explore again
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and helpful they found us great rates for small trips and restaurants and TAXI fares
Stayed 14 nights in Dec 2025
Verified

6/10 Okay

Siddhartha

Disliked: Amenities
Location is great but overall experience was subpar. Lots of noise and water was difficult to control (hot vs cold). Also they said they’d store my luggage and then later asked for a fee.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New remodel room, very clean and helpful staff. Please don’t let the front discourage you. Its hallway goes through a strip mall type building. We usually only stay Marriott’s and resorts but this was extremely nice with a balcony too
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in playa del carmen

It’s a lovely hotel walking distance to the beach with a amall pool, outdoor seating etc. staff were very friendly and helpful
Stayed 4 nights in Apr 2025
Verified

6/10 Okay

Éloi Henri

We truly enjoyed our stay mainly because of the kindness and friendliness of the staff, who were welcoming and helpful throughout our visit. The location is excellent — close to everything, making it very convenient. The air conditioning worked well, the room size was practical, and the Wi-Fi functioned properly. Access to Netflix and other streaming platforms was also appreciated. However, a few areas could be improved. The cutlery and utensils felt greasy. The refrigerator did not stay cold enough even when set to the highest level, which prevented us from properly storing food and led us to eat out instead. The shower drain was clogged, and there was occasionally a sewage-like odor. Although the sheets and towels smelled clean, they were stained. We had to request an extra blanket as it was cold at night. The pillows were not very comfortable, and soundproofing could be improved — we could hear surrounding music and neighbors even at normal speaking volume. Overall, we would return for the location and the quality of service. With a few improvements, the experience could easily be excellent.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is brand new! Owner was very friendly. Location is very convenient. Easy walk to bus station, and the beach. Would definitely come back!
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Janice Gail Mary

Disliked: Cleanliness, amenities, property conditions & facilities
VACATIONERS ALERT When you see the pictures of this hotel it looks really nice. SO VERY WRONG We booked a junior suite, they put us on the 3rd floor #2306 We had to stay in this room for 3 nights listening to the banging noise of the water tank every 5 minutes no sleep. Water flies was coming out the drain when we turn on the water, plus the water dains very slowly. You can not regulate the shower it gose from hot to freezing cold on its own. When you look out the window you feel like you're in the ghetto. Expedia tried to reach out to them several times when they finally got through, they told expedia that they upgraded our room at no extra cost. They did not upgrade they gave us another junior room with a coach suite # 2203. Now that room #2203 when you look out the window again you feel like you're in the ghetto. Bathroom light fixture did not work even though they brought someone in to fix it, it still was not working. Foul smell came from the sink that we had to keep closing the door and left all the windows open. So that smell would go away. We even borrowed one of their air fresheners at times to make the room smell nice. I could keep going on about this hotel Casa Maca,how bad it was. The only good thing I can say is that Jose and Alondra helped us wherever they can. I'm grateful for their help. So please when you see Casa Maca hotel, keep scrolling. P.S look at my pictures.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great!!! Excellent location. Lovely staff. Housekeepers were Fabulous!!!
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff and clean room
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Jerin

Liked: Cleanliness, staff & service, property conditions & facilities
Located just near playa del Carmen Beach and all amenities in walkable location.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Juan

Liked: Cleanliness, amenities, property conditions & facilities
The shower leakes into the floor of the bathroom, the latches for shower are rusted,.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff went above and beyond
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Dora

Good
Stayed 6 nights in Feb 2024
Verified

8/10 Good

Héctor Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único tema es que cierran y te dan llave para entrar. Así como que la cama está medio mala y la alberca muy poco tiempo. Y también cada 3 días limpian
Stayed 9 nights in May 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones están bien cuidadas. La habitación estaba limpia y ordena tal cual en las fotos. Cerca de bancos y comercios.
Stayed 1 night in May 2026
Verified

8/10 Good

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practicamente solo fue para dormir y se duerme muy bien.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Justine

Liked: Staff & service, amenities, property conditions & facilities
Le personnel était très serviable et professionnel.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Maria yaelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sii muy limpia la alberca
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Ronan

Liked: Cleanliness, staff & service, amenities
Chambre au top. Personnel aux petits soins
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitacion muy limpia, excelente servicio.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Esteban

Liked: Cleanliness
La habitación está limpia y aceptable comoda..! El personal fue amable...
Stayed 4 nights in Nov 2025