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马里纳酒店埃尔西德水疗度假村 － 全包

4.0 星住宿

Hotel Marina El Cid Spa & Beach Resort All Inclusive

选择日期以查看价格

点评

8.6/10
优秀

热门服务设施

  • 游泳池
  • 热水浴缸
  • 全包
  • SPA
  • 免费 Wi-Fi
  • 餐厅
当前价格为 HK$1,956
总价 HK$2,563
包含税费
4 月 25 日 - 4 月 26 日

客房选择

可用的客房筛选条件
显示 12 种房型中的 12 种

显示初级套房 (Junior Suite Platinum)的所有照片

初级套房 (Junior Suite Platinum) | 高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

初级套房 (Junior Suite Platinum)

8.0 分，满分 10 分
非常棒
(6 条点评)
  • 559 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张大壁柜床

显示奢华客房的所有照片

奢华客房 | 高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

奢华客房

8.4 分，满分 10 分
非常棒
(174 条点评)
  • 花园景观
  • 560 平方英尺
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示高级套房, 2 间卧室的所有照片

高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

高级套房, 2 间卧室

8.0 分，满分 10 分
非常棒
(3 条点评)
  • 2163 平方英尺
  • 2 间卧室
  • 可容纳 6 人（按实际入住人数收费）
  • 1 张特大床和 2 张双人床

显示标准套房的所有照片

高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

标准套房

  • 海洋景观
  • 2852 平方英尺
  • 3 间卧室
  • 可容纳 8 人（按实际入住人数收费）
  • 2 张特大床和 2 张双人床

显示家庭开间套房的所有照片

家庭开间套房 | 高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

家庭开间套房

7.8 分，满分 10 分
不错
(62 条点评)
  • 560 平方英尺
  • 1 间卧室
  • 可容纳 5 人（按实际入住人数收费）
  • 2 张双人床和 1 张大壁柜床

显示Junior Suite With Jacuzzi的所有照片

Junior Suite With Jacuzzi | 高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

Junior Suite With Jacuzzi

8.6 分，满分 10 分
优秀
(14 条点评)
  • 559 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张大床

显示高级套房, 1 间卧室的所有照片

高级套房, 1 间卧室 | 高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

高级套房, 1 间卧室

9.0 分，满分 10 分
非常棒
(2 条点评)
  • 1076 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张大壁柜床

显示Studio With Jacuzzi的所有照片

高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

Studio With Jacuzzi

8.8 分，满分 10 分
优秀
(11 条点评)
  • 575 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张大壁柜床

显示小型客房的所有照片

小型客房 | 高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

小型客房

8.4 分，满分 10 分
非常棒
(5 条点评)
  • 575 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张大壁柜床

显示Family Room at Ventus Ha的所有照片

Family Room at Ventus Ha | 高档床上用品、迷你吧、客房内保�险箱、熨斗/熨衣板

Family Room at Ventus Ha

  • 574 平方英尺
  • 1 间卧室
  • 可容纳 5 人（按实际入住人数收费）
  • 2 张双人床和 1 张大壁柜床

显示小型客房的所有照片

小型客房 | 高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

小型客房

8.8 分，满分 10 分
优秀
(50 条点评)
  • 560 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张大床

显示套房 (One Bedroom Suite Platinum)的所有照片

套房 (One Bedroom Suite Platinum) | 高档床上用品、迷你吧、客房内保险箱、熨斗/熨衣板

套房 (One Bedroom Suite Platinum)

  • 1076 平方英尺
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张大壁柜床

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坎昆里维埃拉大法义公寓式酒店 - 全包式住宿

Puerto Morelos
  • 游泳池
  • 热水浴缸
  • 全包
  • SPA
9.2 分，总分 10，好极了，1,003 条点评
新价格 HK$2,327
总价 HK$3,126
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5 月 2 日 - 5 月 3 日
坎昆里维埃拉大法义公寓式酒店 - 全包式住宿
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登录以查看符合条件的折扣和礼遇。更多奖励，更多精彩！
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街区简介

马里纳酒店埃尔西德水疗度假村 － 全包位于莫雷洛斯港，位于海滩。索希米尔科是热门景点，前往波多黎各莫雷洛斯沙滩和马罗马海滩可欣赏自然景观。带孩子一起旅行？请考虑选择女人岛西岸，坎昆角和尼祖克国家公园，或者到君王区马球乡村俱乐部参加一场活动或游戏。到附近的林克斯高尔夫球场展示您的挥杆技巧，赢得俱乐部的喝彩，或者选择徒步/骑行，体验冒险之旅。访问我们的莫雷洛斯港旅行指南
地图
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580

附近有什么？

  • 莫雷洛斯港礁国家公园
    莫雷洛斯港礁国家公园
    车程 3 分钟 - 2.9 公里
  • Puerto Morelos Town Square (莫雷洛斯港市镇广场)
    Puerto Morelos Town Square (莫雷洛斯港市镇广场)
    车程 4 分钟 - 3.6 公里
  • Ojo de Agua Beach (奥霍-德阿瓜海滩)
    Ojo de Agua Beach (奥霍-德阿瓜海滩)
    车程 4 分钟 - 3.6 公里
  • 波多黎各莫雷洛斯艺术家合作社
    车程 4 分钟 - 3.6 公里
  • 圣何塞天主教教区
    车程 4 分钟 - 3.6 公里

周边介绍

  • 坎昆国际机场 (CUN) - 28 分钟车程

餐厅

  • Ile De France
    步行 3 分钟
  • Aromas
    步行 3 分钟
  • Arrecife Restaurant
    步行 5 分钟
  • A'akat
    步行 3 分钟
  • Swim Beach Bar
    步行 10 分钟

住宿简介

马里纳酒店埃尔西德水疗度假村 － 全包

波多黎各莫雷洛斯沙滩附近的高档全包型住宿
您可在马里纳酒店埃尔西德水疗度假村 － 全包享受泳池酒吧、海滩酒吧和池畔酒吧。这个住宿提供紧邻海滩的地理位置、海滩按摩和沙滩椅，是晒太阳的好去处。犒劳一下自己，在店内水疗中心享受水疗法、按摩或身体磨砂。您可在店内的 5 家餐厅享用早餐、午餐、晚餐和墨西哥菜。 健身中心提供健身课程和瑜珈课程，另有帆板、冲浪运动/趴板冲浪和划皮艇活动。除了屋顶露台和店内购物设施外，住客还可连接 25+ Mbps 网速的免费房内 WiFi。
其他礼遇包括：
  • 2 个室外游泳池和儿童游泳池，配备日光浴躺椅和泳池酒吧
  • 2 个室外匹克球球场、沙滩毛巾和电梯
  • 大堂咖啡/茶、婚庆服务和旅游/票务服务
  • 24 小时前台服务、行李寄存和行李员/门卫服务
  • 在住客点评中，适合家庭的服务设施、餐饮选择和整体价值得到了很高的评价。
客房特色
所有 500 间客房均提供24 小时客房服务和空调等礼遇，还有深夜客房服务和免费 WiFi等设施/服务。 在住客点评中，该住宿场所干净的客房得到了称赞。
更多设施/服务还包括：
  • 淋浴设施、免费洗浴用品和吹风机
  • 电视，带卫星频道
  • 阳台、咖啡机/冲茶器和吊扇

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括所有自助餐、照单点餐、小吃和饮料
24 小时提供客房送餐服务（菜单有限）
客房内迷你吧（提供各种酒水）

水上活动

划皮艇
帆船运动
冲浪/趴板冲浪
帆板运动

陆上活动

骑自行车
健身设施
儿童俱乐部

娱乐活动

店内娱乐和活动

奖项与背景

生态认证住宿
此住宿参与了EarthCheck，该计划可衡量住宿对以下一个或多个方面的影响：环境、社区、文化遗产及当地经济。

同类型住宿

鸟瞰图
凡图斯玛琳娜席德全包式 SPA & 海滩度假村
Puerto Morelos
  • 游泳池
  • 全包
  • SPA
  • 儿童游泳池
8.8 分，总分 10，超赞，1,494 条点评
新价格 HK$2,093
总价 HK$2,728
包含税费
5 月 10 日 - 5 月 11 日
凡图斯玛琳娜席德全包式 SPA & 海滩度假村
对比同类住宿

住宿服务设施

网络

  • 所有客房提供：免费 Wi-Fi
  • 室内 Wi-Fi 网速：25+ Mbps
  • 免费室内 Wi-Fi 仅限 2 台设备使用
  • 部分公共区域提供：免费 Wi-Fi

停车设施和交通

  • 提供轮椅无障碍停车位
  • 店内停车设施设有路外停车位

餐饮

  • 1 家海滩酒吧
  • 1 家咖啡店/咖啡馆
  • 1 间池畔酒吧
  • 1 间泳池酒吧
  • 2 家酒吧/酒廊
  • 5 家餐厅
  • 公共区域提供咖啡和茶
  • 小吃店/熟食店

店内餐厅

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

休闲活动

  • 1 个热水浴缸
  • 2 个室外匹克球场
  • 2 个室外泳池
  • 冲浪/趴板冲浪
  • 儿童泳池
  • 帆板运动
  • 帆船运动
  • 浮潜
  • 公共区域有电视
  • 购物
  • 健身房
  • 健身课程
  • 免费儿童俱乐部
  • 皮划艇活动
  • 全套 SPA 服务
  • 桑拿
  • 生态旅游
  • 瑜伽课程
  • 自行车游览

家居型

  • 2 个室外泳池
  • 儿童泳池
  • 免费儿童俱乐部
  • 洗衣设施
  • 小吃店/熟食店

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 前台提供保险箱
  • 洗衣设施
  • 行李寄存

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁（每日）
  • 礼宾服务
  • 通晓多种语言的服务员
  • 行李员/门卫

商务服务

  • 会议中心
  • 商务中心

室外

  • 池畔躺椅
  • 地处沙滩
  • 花园
  • 沙滩毛巾
  • 沙滩躺椅
  • 屋顶露台

全套 SPA 服务

  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 热水浴缸
  • 桑拿
  • 身体磨砂
  • 水疗法
  • 体膜护理
  • 土耳其浴
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施，请在预订成功后，使用收到的预订确认信息与住宿联系。
  • 1 个无障碍停车位
  • 电梯（门宽 148 厘米）
  • 方便轮椅进出的餐厅
  • 方便轮椅进出的礼宾接待处
  • 方便轮椅进出的停车场
  • 客房内有光滑地板
  • 轮椅可通行（可能有限制）
  • 轮椅无障碍通道

其他

  • 12 栋建筑
  • 4 层楼
  • 建于 2006 年
  • 宴会厅
  • 殖民地风格建筑
  • 指定吸烟区

客房服务设施

卧室

  • 提供床单
  • 羽绒被

浴室

  • 吹风机
  • 肥皂
  • 淋浴
  • 免费洗护用品
  • 提供毛巾
  • 卫生纸
  • 洗发水

娱乐

  • 可收看卫星频道的电视

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 迷你吧
  • 免费瓶装水

其他

  • 保险箱
  • 电话
  • 吊扇
  • 空调
  • 提供连通房
  • 熨斗/熨衣板

政策

入住

开始办理入住：15:00；停止办理入住：不限时间
住客需年满 18 岁

退房

12:00 之前退房

特别入住说明

前台工作人员将在住客到店时接待
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
不提供折叠床/加床。
不提供儿童床（婴儿床）。

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费：

  • 目的地附加费：每间住宿每晚 USD6
  • 度假费：每间住宿每晚 USD15
度假费包含：
  • 使用健身中心
  • 使用客房内保险箱
  • 停车
  • 打电话

这里已包括住宿向我们列出的全部收费项目。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
春假期间需年满 21 岁。
此住宿接待方接受的付款方式有：信用卡、借记卡，以及现金
该住宿场所采用的安全设施包括：一氧化碳探测器和烟雾报警器。
此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房
住宿登记号01230110flb40

其他注意事项

按摩服务和SPA 护理需要进行预订。可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。
12 月 31 日入住的总价中包括了必须支付的元旦前夜晚宴费用
只有经过登记的住客才可进入客房。
住宿可提供连通房/相邻房，具体视空房情况而定。住客可通过预订确认邮件中的联系信息向住宿提出要求
此酒店不允许携带宠物，包括服务类动物。
免费室内 WiFi 限 2 台设备。
6 岁以下的住客不允许进入 SPA 场所，12 岁以下的住客仅可在成人监管下进入 SPA 场所。

住宿的其他常用名称：

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

常见问题

马里纳酒店埃尔西德水疗度假村 － 全包有游泳池吗？

是的，此住宿设有2 个室外游泳池和儿童游泳池。

马里纳酒店埃尔西德水疗度假村 － 全包住宿费用是多少？

截至 2026 年 4 月 9 日，我们找到的马里纳酒店埃尔西德水疗度假村 － 全包 2 位成人 1 晚最低价是 HK$1,956（不含税费），入住日期是 2026 年 4 月 25 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

马里纳酒店埃尔西德水疗度假村 － 全包允许宠物入住吗？

不可以，该住宿不允许宠物入内。

何时可在马里纳酒店埃尔西德水疗度假村 － 全包办理入住？

开始办理入住：15:00；停止办理入住：不限时间。

何时可在马里纳酒店埃尔西德水疗度假村 － 全包办理退房？

退房时间为 12:00。

马里纳酒店埃尔西德水疗度假村 － 全包提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：帆板运动、划皮艇、帆船运动等等。

马里纳酒店埃尔西德水疗度假村 － 全包的地址在哪里？

这家莫雷洛斯港住宿依傍着海滩，距离波多黎各莫雷洛斯艺术家合作社、Ojo de Agua Beach (奥霍-德阿瓜海滩)和圣何塞天主教教区不到 3 公里。而且，Puerto Morelos Town Square (莫雷洛斯港市镇广场)和倾斜灯塔距离酒店不到 3 公里。

点评

关于马里纳酒店埃尔西德水疗度假村 － 全包的点评

8.6

超赞

9.2

清洁度

8.8

服务设施

9.0

员工和服务

8.8

住宿条件和设施
10 分 - 超赞。1263 条好评，共有 2183 条点评
8 分 - 还可以。539 条好评，共有 2183 条点评
6 分 - 一般。218 条好评，共有 2183 条点评
4 分 - 很差。82 条好评，共有 2183 条点评
2 分 - 糟糕。81 条好评，共有 2183 条点评

点评

6/10 一般

Stan

与家人及幼儿出行
满意：服务设施
不满意：员工和服务，清洁度
We had a fantastic time at the El Cid Marina PM with our grandchildren despite my complaints. We have stayed at this resort in 2019 & 2023 with grandchildren as well and we returned due to how wonderful a place it is for youths. What we noticed this last trip was that our building #19 was dirty. There was Coati (Mx racoon) feces in the stairwell for more than three days, it's likely still there!! We also found some of the staff unfriendly, especially Karin who is a hostess and also a server named Ananis at the Dolores. The quality of the food and the cookery of food is sub par. While at the buffet my grandson went for a scoop of vanilla ice cream, he was given a hollowed out scoop. He requested another and was refused! At a buffet!!! I question the maintenance of this building as well as the balcony rail was wobbly on our third floor room. The chairs in the dining rooms and the lobby are filthy. This resort is run down, they should spend a little cash on the "old" part and stop on the Ventos side. Reminded me of the shabbiness like at the El Cid in Mazatlan. We paid cash for the extra fees and then those fees were charged to our credit card, beware.....do not give them cash. I am sad to say that we will never attend at an El Cid again due to these reasons.
2026 年 3 月入住 10 晚

10/10 超赞

Patricia

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have been to ElCid several times. Always clean, great food and friendly staff.
2026 年 3 月入住 7 晚

8/10 还可以

Katherine Ann

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great resort!! Better food than most all inclusives I've been to! Lots of fun activites for the family. Staff is great, rooms and resort are very clean!
2026 年 3 月入住 7 晚

10/10 超赞

Christina Holden

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A
2026 年 3 月入住 5 晚

4/10 很差

Kathryn Vilter

团体旅客
不满意：服务设施
The resort property is fine. Plenty of pools and such. The problem is the restaurants. If you have a food allergy or sensitivity - do not go to this resort. We left 2 days early because I was constantly getting dishes with gluten in them - and sick much of the next morning. You can't get reservations in the nicer, non-buffet restaurants. I think those all go to the Platinum guests & their members. We checked every day - and several times for just 2 people. Those have menu items that are notes as GF - nut I am not sure if they understand GF, as they had an item noted as GF, and it was made with Couscous - which is 100% wheat... I may have done better at those. but the buffets are so busy - super long lines to get a table, and then the language barrier - so I was just guessing what was safe.
2026 年 3 月入住 8 晚

10/10 超赞

Geoffrey T

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was offered and enjoyed an upgrade to a beachfront 1 bedroom deluxe suite on the ground floor with an outdoor jacuzzi tub and more or less next to the pool, bar and beach volleyball for a small extra price at check in! It was fantastic. I was a little unsure of the all inclusive price when considering booking but the incredible benefits and options were well worth the price. 10 restaurants, many pools, bars, gym, kids and adult activities, nightly shows etc. etc. and never paid an extra penny for anything after check in. If you are a big drinker the endless open bars alone make it a deal. Also incredible food options, I mean really awesome fine dining options! Also loved the breakfast options and endless fruit, expresso and mimosas in the morning :)!!!!!! The facility is super family friendly but there are some adult only options as a part of the 3 properties. The staff was super friendly from start to finish and we felt like family by the time we left. Seriously, we were lucky enough to enjoy many of the same staff members services during our stay and by the end they knew us by name and what we liked. Please be kind in return, they deserve it!! I did take a couple of envelopes stuffed with $1 bills and spread them around liberally as my only out of pocket expense there and it made a lot of smiles and I am sure it was sincerely appreciated. We truly enjoyed everything about the El Cid experience and would not hesitate to recommend to others and would definitely go back.
I would watch the sunrise from my room's veranda every morning!
We were blessed with perfect weather every day!!
All the wild visitors on the grounds added to the beauty and interest of the property.
So many interesting creatures along the meticulously maintained paths.
2026 年 3 月入住 8 晚

8/10 还可以

Allison

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great! I would recommend having more options of activities for teens/young adults in the evening. Maybe a games room or other options.
2026 年 3 月入住 8 晚

10/10 超赞

Kristi Ann

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I heard this was a "budget" Resort, but we have stayed at much higher end resorts and this blew them out of the water! Excellent staff, many great restaurants to choose from, the bike excursion to town was excellent. Zero complaints about anything at this Resort. Teens were entertained and loved it. Would absolutely NOT go to the 90 minute presentation for their travel club unless genuinely interested. It was way longer than 90 minutesand wasted half our day.
View from the room
2026 年 3 月入住 8 晚

8/10 还可以

Ramon

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
The resort is beautiful but out of 4 nights i couldn’t get a reservation. You have to pay for extra WiFi over 2 devices.
2026 年 3 月入住 3 晚

4/10 很差

Kimberly

团体旅客
不满意：清洁度、员工和服务、服务设施
Not very allergy friendly. Staff wasn’t knowledgable. Very hard to get dinner reservations but restaurants were empty.
2026 年 3 月入住 5 晚

4/10 很差

sari a

团体旅客
不满意：住宿条件和设施，服务设施
room was ok not cool enough. water pressure was not good. couldn't get reservations for dinners had to meet with manager to get reservations. reservation girl was not nice when I met with her. Food at the French restaurant actually made me sick that night. over all food was not good. been to this resort before was very disappointed this time.
2026 年 3 月入住 4 晚

10/10 超赞

Luis Armando Arreola

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing pools for all the family!
2026 年 3 月入住 5 晚

10/10 超赞

Candace

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasantly surprised with the entire resort - would definitely come back again. Enjoyed the food!
2026 年 3 月入住 5 晚

8/10 还可以

Carin Myrrh

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were all very friendly and we enjoyed our stay immensely. We paid a lot of money for an upgraded room and though we loved the room, the cleaning service only came once while we were there (we did have a privacy please for 3 of the 7 days). We were probably the most disappointed with the wifi access. The service was spotty and we were only allowed to connect two devices during the stay despite having purchased the trip for 4 people. I couldn't even update my kindle unless I paid 25 usd for 24hrs of access. And then on the last day - they cut off our wifi as soon as we checked out even though we had the rest of the day before our flight. the food was incredible - something for everyone! Only issue was that we couldn't always find which restaurant was serving the buffet :). but we found it an it was amazing! The evening entertainment was very good - and very enjoyable for all audiences! OH - about the beach - they have some barriers in place to help break up the waves... but we missed the waves and being able to swim in the ocean - something my kids were really looking forward to!
2026 年 3 月入住 7 晚

10/10 超赞

Bradley，North Vancouver

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was an amazing experience from check in to check out. The staff was attentive, the food was great, and the rooms were clean and well equipped for this level of resort. I would recommend it without hesitation.
2026 年 3 月入住 7 晚

10/10 超赞

Eleanor

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had an amazing stay! Our room was at Ventus Ha which was new, modern and very clean. The grounds are beautiful and we were able to enjoy pools at all 3 resorts. Dinner reservations were difficult to make however. If we had known that we would have upgraded to Platinum. Otherwise the food was fantastic, staff were friendly, we will definitely be back!
2026 年 3 月入住 6 晚

8/10 还可以

Jennifer

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was always clean, staff were amazing, the beach was a little lacking but the pools made up for it.
2026 年 3 月入住 7 晚

10/10 超赞

Marilyn

与家人及幼儿出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The main pool was great for the kids, there is a cliff jump and a slide, volleyball and water polo nets. Our kids had a great time. The rooms were clean and the property was very well maintained. I would return!
2026 年 3 月入住 7 晚

10/10 超赞

Laura

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was amazing. Such friendly staff! The water aerobics were such a blast.
2026 年 3 月入住 4 晚

4/10 很差

Kyle Jordan

与配偶出行
不满意：清洁度、员工和服务、服务设施
Poolside seating nearly non existent after 7am. Had a seat for my wife and I, and after leaving our things on the seats and running back to the room for swapping out shoes for flip flips, we came back to find our seats has been given away since we left them “unattended” even though the six seats to the left had no people at them all morning, and the four on the other side were also unattended. If you are going to enforce a “no reserved seats” policy, do it to everyone not just two people out of 50+. Especially after we paid extra for your pathetic “platinum club”.
2026 年 3 月入住 3 晚

8/10 还可以

Jessica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A lot of walking to get to the different pools/restaurants on the resort. Wish there were better signs for getting around. It took me awhile to find the “short cuts.” There are employees that will drive you around on golf carts but then I feel obligated to tip every time. They need a better system of making reservations for restaurants. It’s almost impossible to get a reservation for any day of your stay, even when reserving as soon as you check in. The reservations we did get were at 9 and 9:30 at night. No way I want to eat dinner that late. If there was an option of a resort app, I did not know. It would have been nice to have an app to use as a map or make reservations. You have to pay for WiFi beyond two devices. I paid an extra $120 so everyone in my party could use phones for apps, etc. Data did not work well at all, and we had Tmobile. Paying for WiFi is a huge reason I wouldn’t return with my entire family of 6. Be prepared to get up early in the morning to save a pool chair at the main “party pool” if you want to be near all the action. Signs state no saving chairs, but no one listens. The other pools on the resort were much quieter and easier to get chairs. The food options were actually great and tasted good, considering it is an all inclusive resort. I was very very impressed! The rooms were very clean, beds very comfortable. The Murphy bed is very comfortable, surprisingly. I definitely would return, but only as a party of two.
2026 年 3 月入住 4 晚

10/10 超赞

DONNA

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay very much. We are coming back in May.
2026 年 2 月入住 7 晚

6/10 一般

Michelle

与家人及幼儿出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
This was our second visit to the resort and this time around we brought our nine-year-old daughter. The resort and amenities were all there, but we did notice a decline in the customer service and willingness to go a little bit above and beyond the recreation and entertainment staff were amazing but the weight staff and bartenders didn’t seem too keen on providing exceptional service. It’s undecided whether we will be back or not.
2026 年 3 月入住 7 晚

6/10 一般

Christopher

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
It was great and we really liked the property. The food was good and the staff was wonderful. There are 2 things that really took away from all the good things- 1) they charge you ridiculous prices to use he internet. If you have 5 devices it’s $50 per day and your resort fee doesn’t count toward this and the WiFi is terrible. Make it free like every resort this side of 2020. 2) the restaurants were great but the lines to eat at the buffet at peak were ridiculous. Way too long, sometimes 30-60 mins and that’s not good when you have hungry kids. Reservations at the restaurants were very hard to get.
2026 年 3 月入住 7 晚

10/10 超赞

Cecilia Osborne，Shreveport

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay. Food and staff were wonderful. Will definitely be in our vacation rotation.
2026 年 3 月入住 4 晚