Do NOT upgrade to a different room! Its not worth it. We paid to upgrade and they moved us into a room that did not have hot water.The night before we left we finally had got water. But they knew this and charged us to be moved to a room without hot water. They said we could get our money back for upgrade but we had to move to original room which didnt have hot water either! Rooms were clean, food was good. Staff was nice except snippy lady at front desk. The kids loved the pool. But we wont be back.
Deambra A
於 2024 年 5 月住了 4 晚
10/10 優異
Sudhir K
家人同遊
2024年5月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice staff, nice pools, quality bar area and drinks
Sudhir K
於 2024 年 5 月住了 5 晚
10/10 優異
Angela
親子同遊
2024年5月23日
讚好:整潔度和設施服務
Great hospitality!!!!
Angela
於 2024 年 5 月住了 5 晚
2/10 很差
Nicole
2024年5月23日
不滿:整潔度、職員與服務和住宿狀況
Nicole
於 2024 年 5 月住了 3 晚
2/10 很差
LESLIE ANTHONY
伴侶同遊
2024年5月23日
不滿:職員與服務和住宿狀況
The day we checked in we were scammed by the front desk guy who told me if I gave him $100 tip he would upgrade me to a better room turned out the room 19502 he gave me was terrible had a sewage smell the hot water never worked when I called they told me they were working on fixing it never did fix it. I paid 3000 for a sub standard hotel that claimed to be 5 star never ever again
LESLIE ANTHONY
於 2024 年 5 月住了 9 晚
10/10 優異
Nabil Mohamad Ali
2024年5月22日
讚好:整潔度、職員與服務和住宿狀況
Nabil Mohamad Ali
於 2024 年 5 月住了 10 晚
10/10 優異
Elizabeth Mae (Leland)
多人同遊
2024年5月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed a week with a group of friends. Rooms were spacious and clean. Restaurants for every taste. Buffet had something for everyone and plenty of it ! Pool was great. Staff were all very courteous, friendly and helpful. Definitely going back....
Elizabeth Mae
於 2024 年 5 月住了 7 晚
10/10 優異
Margaret
家人同遊
2024年5月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s a very nice secluded property you have access to all three resorts which is nice! They transport you via gold carts they offer a guided bike tour of Puerto Morelos which was really nice! It’s about 1hr away from Cancun. You can purchase tickets to different activities at the lobby area. The restaurants are very nice! Be sure to make reservations right away my favorite was the Italian.
Margaret
於 2024 年 5 月住了 3 晚
10/10 優異
Priscilla
2024年5月20日
讚好:整潔度、職員與服務和住宿狀況
I enjoyed the peaceful momcation.
Priscilla
於 2024 年 5 月住了 3 晚
10/10 優異
Liliana Cruz (antioch)
2024年5月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The food was 10/10 no matter where you ate. Drinks were excellent as well, super friendly staff. The grounds were beautiful, lots of plants and trees and beautiful flowers.