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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Beachfront property with 9 restaurants and 8 outdoor pools

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Creator video
8 outdoor pools, pool umbrellas, pool loungers
9 restaurants, breakfast, lunch, dinner served; international cuisine
Kayaking
Royalton Riviera Cancun, on sunny shores, offers 9 restaurants and free beach cabanas. Enjoy hydrotherapy at the spa, snorkeling, 8 outdoor pools, or yoga at the fitness center. The beautiful beachfront and helpful staff earn high marks from guests.

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 3800 sq ft
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(34 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 3207 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite

7.4 out of 10
Good
(91 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

What's nearby

  • Xoximilco - 15 min drive - 10.6 km
  • Moon Palace Golf Club - 16 min drive - 11.2 km
  • Puerto Morelos Beach - 23 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Puerto Morelos Town Square - 31 min drive - 22.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Diamond Club Bar - ‬15 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪the cave - ‬18 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury all-inclusive property near El Tinto Golf Course
A free breakfast buffet, a casino and free water park access are just a few of the amenities provided at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and 4 beach bars. Treat yourself to a massage, reflexology or a body wrap at the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the gym; other things to do include kayaking, fishing and beach volleyball. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, along with a waterslide, 3 swim-up bars and sunloungers
  • Free self-parking
  • 3 outdoor tennis courts, a lift and a billiards/pool table
  • Barbecues, massage treatment rooms and a gift shop
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 833 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Jetted bath, rainfall showers and free toiletries
  • 49-inch plasma TVs with premium channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
  • Water park

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 005-007-005839/2025

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yes, this property has 8 outdoor pools and a children's pool. The property will be renovating the swimming pool from August 18 2025 until December 6 2025 (completion date subject to change).

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Self-parking is free at this property.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Checkout is at noon.

Are there all-inclusive benefits at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball and more.

Where is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino located?

Nestled on the beach, this Puerto Morelos property is 6.3 mi (10.2 km) from El Tinto Golf Course and 12.6 mi (20.4 km) from Puerto Morelos Town Square.

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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 518 out of 1537 reviews
Rating 8 - Good. 335 out of 1537 reviews
Rating 6 - Okay. 273 out of 1537 reviews
Rating 4 - Poor. 172 out of 1537 reviews
Rating 2 - Terrible. 239 out of 1537 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all around was the biggest standout
Stayed 5 nights in Sep 2025

10/10 Excellent

Maria Anabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay
Stayed 5 nights in Jul 2025

10/10 Excellent

Sleiman

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Jul 2025

8/10 Good

Nadhya

Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful. The service was very good. Staff was helpful and friendly. My fiance and I enjoyed our stay.
Stayed 4 nights in Jun 2025

6/10 Okay

Arturo

Disliked: Staff & service, amenities
The property very nice. The service terrible the food not very good..will not go back.
Stayed 5 nights in Jul 2025

8/10 Good

Christina Marie

Liked: Cleanliness, staff & service
You will need to get to the pool early, especially for a big group. The shaded chairs go fast . The bartenders are amazing and keep your drink filled
Stayed 5 nights in Aug 2025

10/10 Excellent

Chantey

Liked: Cleanliness, amenities, property conditions & facilities
The open layout of the resort is very nice.The resort is massive. Tons of food & drinks options. The spa was amazing. The staff was great, very welcoming, helpful, professional and friendly.
Stayed 3 nights in Jun 2025

6/10 Okay

Fidencio

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Jun 2025

6/10 Okay

Yuliana

Liked: Cleanliness, amenities, property conditions & facilities
Inclusive was ok. Everything is very limited can not go in and out with out a rental, and if you use their Taxis they'll scam you
Stayed 3 nights in Aug 2025

10/10 Excellent

Jendayi

Liked: Cleanliness, amenities, property conditions & facilities
Great resort & clean facilities. I definitely enjoyed myself. Can’t wait to return.
Stayed 3 nights in May 2025

10/10 Excellent

Gabriela

This is a great hotel to stay with your family with great food, pools with beautiful views of the ocean, comfortable rooms. Thanks specially to
Stayed 1 night in May 2025

8/10 Good

Kara L

Liked: Cleanliness, staff & service, amenities
Property is a bit rundown, seems to be understaffed
Stayed 6 nights in Jul 2025

8/10 Good

Waimarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, spacious, dinning options
Stayed 7 nights in Apr 2025

6/10 Okay

Nancy

Liked: Staff & service
We love the kids pool area, the buffet had lots of options and the food was delicious. We booked an ocean view room but they gave us the main pool view, which was annoying cause we had a toddler with us and the nightly entertainment was loud and would be on till 11:15pm, so our daughter couldn't sleep (we did bring a white noise machine). The kids indoor playroom was nice and clean. The staff was friendly and kind
Stayed 7 nights in Jul 2025

8/10 Good

Susan Marie

Liked: Cleanliness, staff & service, amenities
Overall, property was nice.
Stayed 6 nights in May 2025

6/10 Okay

Zachery

Price and value was amazing. A great place to take a trip. Only bad thing I could say is, a few of the eating areas and ESPECIALLY the eating area smelled like sewage.
Stayed 5 nights in May 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly for the most part, the rooms were very big but had a horrible smell of sitting water, the pools looked like they were never cleaned and the facility was run down and had many cockroaches. I have been to Mexico many times and can’t remember when I saw a cockroach on the property.
Stayed 7 nights in Jul 2025

10/10 Excellent

Sheldon

Liked: Cleanliness, amenities, property conditions & facilities
Had a amazing experience only thing was there wasn’t much music in the daytime
Stayed 7 nights in Jun 2025

10/10 Excellent

Nevyana

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 9 nights in Jun 2025

6/10 Okay

Paulette

Some staff was rude and out room was now that clean
Stayed 3 nights in Jul 2025

4/10 Poor

dimitri

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service was terrible... the Zen restaurant felt like a sauna inside ... the bedrooms were really hot... and they give little bracelets that easily rips off and then u have to pay $150 Ive been to many all inclusives hotels and this one was the worst by far
Stayed 4 nights in Jul 2025

2/10 Terrible

Alexia

Disliked: Staff & service
Horrible experience
Stayed 1 night in Aug 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in May 2025

6/10 Okay

Gabriel

The resort itself is amazing but when checking in we felt that we were in a sales pitch for 2 hours. The process would have been quick except the hotel trying to sell their timeshares with “cheap” excursion prices if you sat through a 90 minute presentation. We wanted to enjoy our stay and our first day was not what we expected. After the sales pitch, the staff is amazing and very attentive.
Stayed 3 nights in Jul 2025

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Room was cleaned everyday. Wish there wa
Stayed 4 nights in Apr 2025