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"Clean rooms, family friendly activities, "

"We had an amazing stay at Excellence Riviera Cancun and would love to come back one day. Staff: the staff at Excellence were amazing. Everyone was friendly, eager to assist, and very good at what they did. From the activity coordinators to the restaurant & bar staff to housekeeping, everyone was amazing. Pools: the resort has many pools, each awesome and catering to whatever you're looking for. A large main pool for fun and socializing. A lazy river for drifting peacefully on a mat. A few quiet pools for slowly wading. Restaurants: so many restaurants, so many options, and such great foods. Not everything was a complete win, but there wasn't anything we disliked. Rooms: we LOVED our room. Comfy, spacious, and can't beat that large rainfall shower. Amenities: one thing we were really looking for (and Excellence delivered on) was a fun activities schedule. They have a large variety of activities offered from morning (yoga) until late at night (DJ parties) with some really unique & enjoyable evening shows (circus, burlesque, all kinds of concerts). The only downside I can list is that if a staff member was not immediately able to help get you what you needed/solve your problem it often fell between the cracks. Example: we asked for a different kind of rum in our room, and staff said they had to ask someone else for help. It took 5 tried (and a unique intervention) to get it done. We didn't get the feeling staff didn't care, just that their handoff system wasn't the best."

"Plenty of daily activities for children and adults. The rooms were clean and the staff was very friendly. The food options were limited, however. Hard to get reservations to the restaurants. The buffet was typically the same each day. Theme nights and variety would be better. Alberto was top notch around the pool. "

"The hospitality in this place is amazing!! "

"The facilities were very nice and the food was good. We were disappointed in just two things- the beach was not useable. It had brown water because of some barricades meant to control seaweed. Additionally, we had difficulty getting reservations for the actual restaurants unless we wanted to eat at 5pm or 930. Seemingly having a platinum status allows you to make reservations more easily. It would have been better if we had made resrevations the first day and then again the second because you can make two reservations at a time- which was not known to us until day 2. Thankfully the buffet served good food. The pools were beautiful. The staff were friendly and did a great job serving the drinks around the pool. We enjoyed being able to move through the properties and thought that the sister property across the street offered an entirely different vibe that was also enjoyable. Our room was the basic junior suite, and the beds and pillows were comfortable. The murphy bed was also comfortable. The rooms were nice and so were the common facilities. The pickle ball courts felt brand new! We truly enjoyed our stay. Pro tip, make food reservations as soon as possible. "

"Pools were great, food was great, staff was great!! Met a lot of good people. Roger, Angel, Stephanie, Leonardo, Javier and the rest of the staff took care of us."

"The rooms are clean and the staff are great. We had a swim out pool and it was well maintained. The property is in a desolate area and has a private beach."

"Enjoyed our stay everything was perfect "

"Nos encantó el hotel! La comida, la atención, la habitación y el SPA fueron de maravilla! Muy recomendando y sin duda regresaremos. Todos fueron super amables y atentos."