Gracia, Mishel Josmar, Jesús were absolutely amazing along with all of the other staff - everyone was so kind, smiley & were trying so hard to please all guests!
Heather Eve
2025 年 7 月入住 6 晚
10/10 超赞
Jessica
与家人出行
2025 年 7 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely beautiful!
Jessica
2025 年 7 月入住 3 晚
10/10 超赞
Ingrid
与配偶出行
2025 年 7 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were looking for an all inclusive that did not feel like it was “mass produced”. The attention to detail and food and cleanliness was excellent. The staff are amazing (shout out to Gustavo (concierge), Carlos and Emilio (indoor wait staff) and Kevin (outdoor waitstaff). If you are looking for big, loud with lots of night life - this is not for you …. But we were looking for a peaceful week away and had plenty of options if we were interested in getting out of our pool chairs. Highly recommend.
Ingrid
2025 年 7 月入住 6 晚
10/10 超赞
Abby
与配偶出行
2025 年 7 月 10 日
满意:清洁度、服务设施、住宿条件和设施
Amazing property, staff, & food. Very quiet resort, with little to no evening entertainment options
Abby
2025 年 7 月入住 5 晚
10/10 超赞
Rajesh,Chaguanas
与家人出行
2025 年 7 月 8 日
满意:清洁度、服务设施、住宿条件和设施
Staff very welcoming
Food very tasty
Room very comfortable
Drinks wide variety
10/10
Rajesh
2025 年 7 月入住 5 晚
10/10 超赞
Georgia K
2025 年 7 月 7 日
满意:清洁度、服务设施、住宿条件和设施
The customer service and hospitality was top-notch! Our conceriege, Liza, was extremely helpful - made our dinner reservations and reminded us daily. We enjoyed the cleanliness of the entire resort and the peaceful laidback atmosphere. Just a quick 5-7 min taxi ride to the Puerto Morelos town square where you can walk among the shops, enjoy ice cream, and do some souvenir shopping.
Georgia K
2025 年 6 月入住 4 晚
10/10 超赞
Barth
与家人出行
2025 年 7 月 6 日
满意:清洁度、服务设施、住宿条件和设施
Great
Barth
2025 年 6 月入住 2 晚
10/10 超赞
Edna Echevarria
与家人出行
2025 年 7 月 2 日
满意:清洁度、服务设施、住宿条件和设施
Wonderful customer service and attention to details. The food was authentic and the drinks were excellent. This is a great place when you're looking for a high-quality, relaxing vacation without all the noise.
Edna Echevarria
2025 年 6 月入住 4 晚
10/10 超赞
Penny
与家人及幼儿出行
2025 年 7 月 2 日
满意:清洁度、服务设施、住宿条件和设施
We stayed for a week with a small group to celebrate a 40 birthday. We travelled with a toddler and a baby. Our toddler had an amazing time. The rooms were very comfortable and large. We had a master suite and junior suite for our group. Both rooms were really spacious and pretty soundproof. The cleaning staff did an amazing job cleaning the rooms and turndown service would do a second evening clean which was super helpful with kids. Breakfast and lunch onsite do not require reservations but dinner required reservations daily. There were only two restaurants to choose from for dinner and the two onsite restaurants just changed their menus daily and there would be two of the following BBQ, French, Italian, international and Mexican. The third onsite restaurant was open by the pool on the beach area for lunch. The resort is very small but perfect for families with small kids. There isn’t much to do except visit the pool, beach or eat.
The onsite beach area is pretty small and there was a lot of sea moss but the truck was continuously going back and forth cleaning it. There is a nicer beach not far from the resort that didn’t have the seamoss. We took a trip into the town one day and visited Crococun zoo which the kids really enjoyed. The town has many nice restaurants and we visited Taninos Restaurant that was about a 10 minute cab ride for about $10. I would definitely bring bug spray if going into the town. Mosquitos were biting us nonstop.
Penny
2025 年 6 月入住 6 晚
10/10 超赞
Urick George
2025 年 6 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
This trip was fantastic. The staff was all incredibly friendly and helpful, which made the experience feel even more authentic. Everyone went out of their way to make sure we were comfortable and happy. The food was really good, too—lots of variety and fresh options every day. Even with some sargassum in the water, we still had a great time and enjoyed the beach and pools. I would return to this resort again. It was one of the best vacations we’ve had!
Urick George
2025 年 6 月入住 5 晚
10/10 超赞
Vinh Phat,Cambridge
2025 年 6 月 23 日
满意:员工和服务,清洁度
Vinh Phat
2025 年 6 月入住 5 晚
10/10 超赞
Crystal
与家人及幼儿出行
2025 年 6 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at Grand Residences looked after us from start to finish. It was so nice to have transportation arranged to and from the hotel, in lovely black SUVs. The room had a large crib for my toddler, with an adorable baby shark and baby blanket inside. The highlight, though, was our food experience. My little one has several food allergies, and they kindly prepared his food on a separate grill. One day I forgot to tell the waiter about his allergies, but Abel at Heaven Grill remembered us from the day before and told his coworker. I appreciate the team for making this trip an easy, stress free getaway.
Crystal
2025 年 6 月入住 3 晚
10/10 超赞
Irene Chanel,Lemoore
2025 年 6 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really great for solo female travel!!!
Irene Chanel
2025 年 6 月入住 3 晚
10/10 超赞
Mary
2025 年 6 月 20 日
Mary
2025 年 6 月入住 5 晚
10/10 超赞
Nathalie
与家人及幼儿出行
2025 年 6 月 17 日
满意:清洁度、服务设施、住宿条件和设施
Excellent location to relax , If you have kids , the kids club is amazing. Staff is so wonderful .
Nathalie
2025 年 6 月入住 7 晚
10/10 超赞
Miguel Angel
与家人及幼儿出行, 与家人出行
2025 年 6 月 16 日
满意:清洁度、服务设施、住宿条件和设施
The staff was amazing! I’ve stayed in many resorts but the way they managed it was beyond words! I would recommend EVERYONE to stay and experience their dining, stay, and massages.
Miguel Angel
2025 年 6 月入住 2 晚
4/10 很差
Ilona
2025 年 6 月 15 日
Ilona
2025 年 5 月入住 4 晚
8/10 还可以
Julia
与配偶出行
2025 年 6 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Great amenities for most part. They should stick to Mexican food because pizza was awful and other Italian style dishes weren’t great either but the other foods they made were good. Room service was pretty slow but property was beautiful and relaxing and staff was helpful, kind. Appreciated the extra little things done for us as we were celebrating our anniversary.
Julia
2025 年 5 月入住 3 晚
2/10 糟糕
RAZZEL,CHETWYND
2025 年 6 月 13 日
Front desk is terrible. Information provided before travel was not the same information that was provided at the front desk. My cousin phoned before my travel to inquire if I can bring her credit card to use for the deposit and customer service said No, she was advised by the customer service to just use cash. My cousin ask how much and the customer service said $400 US dollars. So before my travel my cousin bought US dollars. Check in time, the front desk said they dont accept US dollars. And she dis not accept the US dollars she reiterated not accepting the US dollars. If I donr have my Philippine bank card then I dont know if was able to check in.
RAZZEL
2025 年 6 月入住 1 晚
10/10 超赞
Nishitkumar
2025 年 6 月 12 日
Nishitkumar
2025 年 5 月入住 4 晚
8/10 还可以
Montoiya Wheat
与配偶出行
2025 年 6 月 10 日
满意:清洁度、服务设施、住宿条件和设施
This property is grand, yet not over the top. It is comfortable and inviting.
Montoiya Wheat
2025 年 6 月入住 4 晚
6/10 一般
David
2025 年 6 月 8 日
满意:员工和服务,清洁度
The room and pools are very nice. However the pool basically closes at 5:00pm.