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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
Rejuvenating spa treatments and water sports fill sun-soaked days at this beachfront retreat, while evening concerts unfold beneath starry skies

Choose dates to view prices

Escape to Hyatt Zilara Cancun, a luxurious oasis near Tortuga Beach and Forum By The Sea Mall. Soak up the sun on the white sand beach, unwind with yoga or Pilates classes at the health club, or indulge in spa treatments like hydrotherapy and deep-tissue massages. With 6 restaurants offering delicious Mexican cuisine and multiple bars for refreshing cocktails by the pool or oceanfront.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

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Room options

View all photos for Ocean View Junior Suite Double

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite Double

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean View Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite King

9.0 out of 10
Wonderful
(56 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite Double

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite King

9.6 out of 10
Exceptional
(82 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Luxury Suite King

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • Ocean view
  • 764 sq ft
  • Sleeps 2

View all photos for Presidential Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Fridge
Free minibar items
LED TV
Hypo-allergenic bedding
  • Ocean view
  • 1334 sq ft
  • Sleeps 2

View all photos for Ocean View Swim Up Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Swim Up Suite King

8.8 out of 10
Excellent
(11 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • Ocean view
  • 850 sq ft
  • Sleeps 2

View all photos for Junior Suite Double

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Double

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite King

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 656 sq ft
  • Sleeps 2

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About the area

Located in Zona Hotelera, a neighbourhood in Cancun, Hyatt Zilara Cancun - Adults Only - All Inclusive is in the entertainment district and on the beach. La Isla Shopping Mall and Forum By The Sea Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Delfines Beach. Iberostar Cancun Golf Course and Puerto Cancun Marina Town Center are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

What's nearby

  • Hermosa Laguna Nichupte de agua Salada y color hermosas
    Nichupté Lagoon
    2 min walk - 0.2 km
  • Cancun_LaIslaShoppingMall_6075610_190
    La Isla Shopping Mall
    13 min walk - 1.1 km
  • EyeEm Custom Shoots Q4 2018
    Isla Dorada
    16 min walk - 1.4 km
  • Cancun_CancunInteractiveAquarium_6075622_448
    Cancun Interactive Aquarium
    16 min walk - 1.4 km
  • Chac Mool Beach showing a coastal town, general coastal views and a beach
    Chac Mool Beach
    3 min drive - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Restaurants

  • Snack Grand Park
    9 min walk
  • Tacos Villanos
    7 min walk
  • Flor De Sal
    9 min walk
  • Lobby Bar
    3 min walk
  • El Mirador
    10 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Luxury property near La Isla Shopping Mall
Located close to Forum By The Sea Mall and Tortuga Beach, Hyatt Zilara Cancun - Adults Only - All Inclusive provides a swim-up bar, a beach bar and a poolside bar. With a beachfront location, beachfront dining and beach cabanas, this property is the perfect place to soak up some sun. Indulge in a body scrub, hydrotherapy and aromatherapy at the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Pilates classes and yoga classes are offered at the health club; other things to do include racquetball/squash and beach yoga. In addition to concerts and live shows and a terrace, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • Express check-in, evening entertainment and beach towels
  • A table football, concierge services and a 24-hour front desk
  • Guest reviews say great things about the beach locale, pool and helpful staff
Room features
All 307 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-compatible safes. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with Jetted bath and rainfall showers
  • LED TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

All-inclusive room rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (6,781 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
A car is recommended for transport to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Hyatt Zilara Adults
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Hyatt Zilara
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun Adults All Inclusive
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Cancun Adults Only
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Cancun All Inclusive Adults Only
Hyatt Zilara Cancun - Adults Only - All Inclusive Cancun

Frequently asked questions

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Hyatt Zilara Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hyatt Zilara Cancun - Adults Only - All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of La Isla Shopping Mall and Forum By The Sea Mall. Tortuga Beach and Iberostar Cancun Golf Course are also within 6 mi (10 km).

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Reviews

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 1280 out of 1633 reviews
Rating 8 - Good. 219 out of 1633 reviews
Rating 6 - Okay. 71 out of 1633 reviews
Rating 4 - Poor. 29 out of 1633 reviews
Rating 2 - Terrible. 34 out of 1633 reviews

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and great location
Stayed 3 nights in Mar 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for vacation with all inclusive.
Stayed 3 nights in Feb 2025

8/10 Good

Meline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel nice beach and the stuff where very friendly
Stayed 7 nights in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Beautiful location and was a great stay! Staff was the friendliest!
Stayed 4 nights in Mar 2025

10/10 Excellent

christa

Liked: Amenities
The beach was amazing and the service was top notch. The spa was also incredible!
Stayed 6 nights in Mar 2025

10/10 Excellent

Jasamine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great staff!
Stayed 3 nights in Feb 2025

10/10 Excellent

Joelle Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food - great shows - staff was amazing
Stayed 7 nights in Mar 2025

10/10 Excellent

Brenda Baker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

Alexzandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST RESORT EVER, staff was very helpful and I enjoyed the amenities!
Stayed 4 nights in Mar 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing so was the food! close to the cancun airport a plus!
Stayed 3 nights in Feb 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, excellent food, wonderful service, and fabulous yoga and gym facilities.
Stayed 9 nights in Mar 2025

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and staff were amazing and we enjoy the convinced of the location. This is our 2nd stay at this resort!
Stayed 3 nights in Mar 2025

10/10 Excellent

Hae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options and food are excellent and the staff are courteous and friendly!
Stayed 4 nights in Jan 2025

10/10 Excellent

Engelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, dining, beach and the staf very very friendly.
Stayed 8 nights in Jan 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly, enjoying our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities and service and food top notch. Highly recommend and will be out go to place in Cancun.
Stayed 7 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great location, the bed and pillows are so comfortable. Beautiful grounds.
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Fantastic staff. Fantastic hotel.
Stayed 6 nights in Jan 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd stay at this property. Love the service, food and warm swimup pools and rooms.
Stayed 5 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, wonderful and extremely friendly staff, great location and you can't beat the view no matter what room you get! We can't wait to visit again!
Stayed 7 nights in Mar 2025

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the staff was very very nice!
Stayed 9 nights in Jan 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great people and clean!
Stayed 6 nights in Mar 2025

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on the property were extremely friendly and welcoming.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were delicious, the workers were all amazing and so sweet, and the hotel felt so safe!
Stayed 3 nights in Jan 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying in Hyatt Ziva/Zilara Resort amenities, beach, and all the staff services are excellent.
Stayed 4 nights in Dec 2024