Dear Anonymous We're sorry to hear about the difficulties on your first night at our resort and we sincerely apologize, we will take your comment to improve in the service. We really appreciate your feedback and we look forward to welcome your soon again. Sincerely

Dear Darren. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.However ,this area of opportunity was immediately attended to and medical attention was provided, accidents happen and it is our duty to provide them with care as soon as possible.We hope to have you soon and continue contributing to generating new memorable experiences.

Dear Jaime.We are very sorry for what happened during your stay, thanks to your constructive comments we continue to improve your experiences at our hotel. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

we thank you for sharing your experience with us and look forward to serving you again soon.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We understand that cancellations happen but that is outside our policies since the agency itself is the one that has to take care of your refund or cover the missed night

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.kindly regards.

all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.All of your kind words about your stay with us are great to hear.We hope to have you soon and continue contributing to generating new memorable experiences.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.kindly regards.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We are very sorry to hear that your requests were not possible.We hope to have you soon and continue contributing to generating new memorable experiences.

Es un sincero placer darle la bienvenida a nuestro Hotel Casa Doña Susana. Valoramos que haya elegido quedarse con nosotros y esperamos brindarle una experiencia memorable.Agradecemos de antemano sus mas sinceros comentarios positivos y esperamos servirle una vez mas en el futuro.saludos cordiales.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Es un sincero placer darle la bienvenida a nuestro Hotel Casa Doña Susana. Valoramos que haya elegido quedarse con nosotros y esperamos brindarle una experiencia memorable.Agradecemos de antemano sus comentarios positivos y esperemos servirle una vez mas en el futuro.saludos cordiales.

All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Dear Kevin, we appreciate the time you took to tell us about your stay during your days at Casa Doña Susana, we are glad to know that you enjoyed pleasant and unforgettable moments. On the other hand, we will take actions with the departments involved to improve and provide you with unforgettable experiences in the future. Cordially, General Manager.

Greatings Mr. Garrett.We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Best Regards.

All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

We are grateful for your compliments. we thank you for sharing your experience with us and look forward to serving you again soon.

Thank you for choosing us as your Puerto Vallarta holiday destination and we appreciate you sharing your impressions of your experience at our hotel.We are very pleased to hear that you enjoyed another fantastic stay at our hotel.we appreciate you for sharing your experience with us and look forward to serving you again soon.kindly regards.

Greatings.We appreciate you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Greatings.Thank you for choosing us as your Puerto Vallarta holiday destination. We appreciate that you have shared your experience at our hotel.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Greatings.We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Dear Stephanie, thank you very much for choosing u has host during your stay in the city, we hope to see you again very soon for show you all the improvements that we will have for you and your loved ones. Cordially, General Manager.

Thank you for the great feedback of your recent holiday experience. We are grateful to create unforgettable memories on your vacation.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience.We look forward to welcoming you back again very soon.

We appreciate your comments.we hope your return soon.best. regards.

Thank you for the great feedback of your recent holiday experience.We are grateful to create unforgettable memories on your vacation. We look forward to serving you again in the future.

Unfortunately we had maintenance details but everything was resolved as soon as possible, we hope that your expectations about our brand do not change and you continue coming to your second home, Casa Susana.

We are very sorry for what happened.We appreciate your comments so we can improve and provide the best quality service possible.We guarantee that your next stay will be a memorable experience.Kindly regards.

Dear Galina, thank you very much for choosing us as hosts during your stay in the city, we regret not having exceeded your expectations on this occasion, we will continue working on our areas of opportunity to offer a renewed experience to all our guests. Cordially, General Manager.

We appreciate your excellent comments, we will verify why our snack closed earlier than established since the service hours are from 11 am to 5 pm.We hope for your return soon.kind regards.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.Best Regards.

We appreciate your good feedback, thank you for choosing us as a relaxing destination.

Dear Syd, thank you very much for choosing us as hosts during your stay in this beautiful city, we are sorry to know that we have not exceeded your expectations on this occasion; However, thanks to your observations we will be working together with our departments involved to improve and create a better stay for all our guests.Sincerely, General Manager.

Dear Daniel, thank you very much for choosing Casa Dona Susana as your host hotel during your stay in the city. We are happy to know that you enjoyed unique moments, with the warm service that our entire team provided you, as well as an amazing location, amenities and more. .We hope to welcome you on your next visit to create more and better experiences with your loved ones.Sincerely, General Manager.

Dear Tony, thank you very much for choosing us as hosts during your stay in the city, we regret that on this occasion we have not completely met your expectations, we will take action with the areas involved to improve and provide you with an amazing stay on your next visit.Sincerely, General Manager.

Dear Wade, thank you very much for choosing us as your hosts during your stay in the city; We are very happy to know that you enjoyed our facilities, which were recently updated to create a more pleasant environment for you and your loved ones.We hope to welcome you very soon in this home to create more and better moments.Sincerely, General Manager.

Dear Grady, thank you very much for choosing Casa Doña Susana Hotel as your host during your wonderful vacation in the city. We are pleased to know that the service of our entire team, together with our recent updates, achieved its objective, thus creating unique and wonderful moments.We hope to welcome you again in this your home to create new memories.Sincerely, General Manager.

Dear Daniel, thank you very much for taking the time to tell us a little about your stay at Casa Dona Susana Hotel. We regret that on this occasion we have not completely met your expectations, in addition to the noise you tell us about. We will review with the departments involved to improve our areas of opportunity and, thus, be able to provide you with a renewed experience with your loved ones the next time you decide to visit us.Sincerely, General Manager.

Dear Dustin, Thank you so much for choosing us as your host for an amazing city vacation. We are happy to know that you enjoyed the amenities that we have so lovingly provided for you; On the other hand, we will take your observations into account to continue improving and thus be able to create unique moments with your loved ones.Sincerely, General Manager.