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巴亞爾塔港皇家公園大酒店 - 全包式的評價

4 out of 5
巴亞爾塔港皇家公園大酒店 - 全包式
Carretera Barra de Navidad KM 8.5, Zona, Hotelera Sur. Puerto Vallarta-South, Puerto Vallarta, JAL

評價

7.4

不錯

10 分評分，優異；662 則評價中有 233 則" "
8 分評分，不錯；662 則評價中有 167 則" "
6 分評分，一般；662 則評價中有 127 則" "
4 分評分，欠佳；662 則評價中有 74 則" "
2 分評分，很差；662 則評價中有 61 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Alicia Nicole

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The room had blood on the floor and was never cleaned.
於 2024 年 4 月住了 7 晚
Guest Service 於 2024年5月10日的回應
Dear Alice Nicole:We appreciate your effort to review your experience at Grand Park Royal Puerto VallartaWe are extremely concerned about your overall experience since it seems an exception of our service. Please be assured that our Housekeeper manager will investigate it as soon as possible.We hope you granted us the opportunity to change your trust providing an excellent stay in our Resort.Cordially yours,Guest Service.

4/10 欠佳

Maria

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
Guest Service 於 2024年5月10日的回應
Dear María:Thank you for your stay at Grand Park Royal Puerto Vallarta. Guest’s satisfaction is our top priority, and we are sorry for the inconveniences occurred that made you be frustrated. We will work hard, hoping you grant us the opportunity to change your perspective towards the resort.Cordially Yours,Guest Service.

8/10 不錯

Gillian

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The resort is good, the servers & waiters were extremely nice, Mexican restaurant is fantastic, beach is stunning! We were a couple in the family suite, 7th floor on the far side from pool, room was nice and cleaned everyday. I wouldn’t want to be on floor 2-4 since it could be very loud at night during 8-10pm entertainment. Downsides; the check in process was slow, lounge chairs gone by 7am, very loud by pool during day, buffet food often overdone or cold, lots of people feeding the birds - why??
於 2024 年 4 月住了 7 晚
Guest Service 於 2024年5月4日的回應
Dear Guillian:Thank you for your stay at Grand Park Royal Puerto Vallarta.We are happy knowing you enjoyed our general services, since we are committed to provide you a great customer service. Our management team will be following up to your less than satisfactory experience in some services as soon as possible.We hope to welcome you back again soon.Very truly yours,Guest Service.

8/10 不錯

Christopher Alonso (Aguascalientes)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comida muy buena, instalaciones recientes y de calidad, muy buena atención de algunos meseros, pero en otros casos olvidabian las bebidas. No me gustó el elevador dado que estaba en un punto intermedio el lobby y era un subir y bajar de muchas personas a la planta baja, tampoco me gustó la poca disposición de restaurantes y comidas en cualquier momento y que el room service fuera limitado a uno al día y con costo posteriormente.
於 2024 年 4 月住了 4 晚
Servicio al huésped. 於 2024年5月3日的回應
Estimado Christopher Alonso:Nos complace leer que disfrutó de su excelente estadía en Grand Park Royal Puerto Vallarta.Apreciamos sus comentarios positivos y las atenciones del personal relevante quienes trabajaron con esmero para ofrecerle una experiencia memorable. Asimismo, le daremos seguimiento a las áreas de oportunidad de mejora.Esperamos darle la bienvenida de nuevo en un futuro próximo.Atentamente,Servicio al Huésped.

8/10 不錯

KAREN ANDREA

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Servicio al huésped. 於 2024年5月3日的回應
Estimada Karen Andrea:Permítanos agradecerle en primer lugar por haberse hospedado en Grand Park Royal Puerto Vallarta.Agradecemos por valorar nuestro excelente servicio.Nos dará mucho gusto recibirlo nuevamente y volver a sobrepasar sus expectativas una vez más.Atentamente,Servicio al Huésped.

8/10 不錯

Heather

親子同遊
Property is very kid friendly
於 2024 年 4 月住了 7 晚
Guest Service 於 2024年5月3日的回應
Dear Guest Heather:Thank you for choosing Grand Park Royal Puerto Vallarta as host of your recent vacation.We express our gratitude for the highest rating which motivates us to work harder to provide you an excellent service and exceed your expectations again every time you come back.Sincerely,Guest Service.

2/10 很差

Alan

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We have traveled to Puerto Vallarta many times in the last few years but this time for our honeymoon we chose this hotel based on the access to a beautiful beach. I have never been so disappointed in any hotel or rental or tent in the woods I have slept in. From clumps of hair in the lobbies to murky pools to dried blood on the bed sheets, this place has it all. This is a popular family destination so understandably there is a lot of ongoing noise but holding hotel entertainment events all night and hosting wedding dance parties each weekend night when all balconies face the location of the weddings was a little exhausting. The food in buffet and restaurant was sometimes leftovers from the day before. Days prior to check out, we request late checkout and were told it would cost around 400 pesos per person to check out at 2pm instead of 11am and we agreed to this. The day of checkout, we were locked out of our room at noon, spent 30 minutes waiting for the front desk to talk to us to be able to get back into the room. We anticipated the checkout line would take even longer so we got our stuff and got in the checkout line at 1pm, we were ignored and stood there waiting for almost an hour. We were then told the late check out fee was over 2000 pesos, that the 400 per person we were told the day before was just for food (nothing was mentioned about this at all until now). I was told “only 413 pesos were wasted if you were in line only an hour”. We paid and got out. total scam
於 2024 年 4 月住了 8 晚
Guest Service 於 2024年5月3日的回應
Dear Alan:Thank you for your stay at Grand Park Royal Puerto Vallarta.We are committed to provide you a great customer service and we’re sorry to know of your less than satisfactory experience. Our management team will be following up to your comments as soon as possible.We hope to welcome you back again soon.Very truly yours,Guest Service.

10/10 優異

Jake

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall experience was fantastic! Every one of the staff was friendly and helpful.
於 2024 年 4 月住了 8 晚
Guest Service 於 2024年5月2日的回應
Dear Jake:Thank you for your recent stay at Grand Park Royal Puerto Vallarta. Thank you for emphasizing how fantastic your experience was, and amazing experience, since our main goal is making your stay a unique and memorable experience, that is why your comments are greatly valued to us. We will be glad to welcome you back and go beyond your expectations.Cordially yours, Guest Service.

10/10 優異

Henry

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing view, every sunset was picture perfect!!!
於 2024 年 4 月住了 5 晚
Guest Service 於 2024年4月25日的回應
Dear Henry:Thank you very much for taking the time to leave us great score regarding your stay at Grand Park Royal Puerto Vallarta.We strive to provide you a memorable experience, and we are great the nature helped us to successful our goal.We look forward to welcoming you back soon.Cordially yours,Guest Service.

8/10 不錯

Sean

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great!
於 2024 年 4 月住了 7 晚
Guest Service 於 2024年4月26日的回應
Dear Guest Sean:We are so pleasant to know that your experience at Grand Park Royal Puerto Vallarta met all your expectations, and we achieved a good rating.We look forward to seeing you very soon to have the pleasure of serving you once again.Sincerely,Guest service.

2/10 很差

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
the room person count was deceptive. Room sleeps 4 adults and 2 children. What was deceptive is that 2 children means 12 and under. Not 17 and under. Had to pay for extra room!! pretty lame!!
於 2024 年 4 月住了 8 晚
Guest Service 於 2024年4月23日的回應
Dear Mr. Michaell:We are sorry to know about your experience. Please be assured that our management team and travel agency will look into your concern so that we can continue to improve since it’s important to us that our customers are more than satisfied.Cordially yours,Guest Service.

10/10 優異

Josh

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very relaxing resort, with azing views!
於 2024 年 4 月住了 6 晚
Guest Service 於 2024年4月22日的回應
Dear Josh:Thank you for your recent stay at Grand Park Royal Puerto Vallarta. Thank you for emphasizing the relaxing Resort, and amazing views, since our main goal is make your stay a unique and memorable experience, that is why your comments are greatly valued to us. We will be glad to welcome you back and go beyond your expectations.Cordially yours, Guest Service.

10/10 優異

Jose Huerta

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me gusto el hotel y si volveré de nuevo, se me hizo un buen precio y un excelente servicio del personal.
於 2024 年 4 月住了 3 晚
Guest Service 於 2024年4月22日的回應
Estimado José Huerta:Gracias por haberse hospedado en Grand Park Royal Puerto Vallarta y por su valioso tiempo para compartirnos su magnífica reseña.Nos esforzamos por proporcionar experiencias inolvidables para nuestros huéspedes, y es maravilloso saber que lo logramos con Usted.Sería genial que volviera a vivir esta experiencia en un futuro no muy lejano.Atentamente,Servicio al huésped.

10/10 優異

Fernanda

家人同遊, 伴侶同遊
讚好：整潔度和住宿狀況
Lo único que no me gustó es que el agua de las albercas siempre estaba fría
於 2024 年 3 月住了 3 晚
Servicio al huésped. 於 2024年4月18日的回應
Estimada Fernanda:Gracias por sus valiosos comentarios sobre su estadía en Gran Park Royal Puerto Vallarta y por su excelente calificación, asimismo, nos gustaría expresar nuestras disculpas por no haber cumplido sus expectativas en la temperatura de la alberca, aunque tenemos encendida la calefacción, se debe al clima que prevalece en esta temporada del año. Esperamos tener la oportunidad de recibirlo nuevamente y sobrepasar sus expectativas en su próxima visita.Cordialmente, Servicio al huésped.

8/10 不錯

Cole

家人同遊, 親子同遊
讚好：職員與服務和住宿狀況
Overall awesome stay. Great staff; clean; awesome beach; excellent rooms; food was good; entertainment was great; amazing kid area and programs. Constructive criticisms: 1) The coffee was really bad. We are not coffee snobs. I’ll drink pretty much any caffeine but the room coffee and restaurant coffee were not good. The saving grace was a little cafe that had an automated coffee maker. I think investing in some better coffee would be a good idea. 2) We travelled with a 10 month old baby. They have cribs but they don’t seem very sturdy and would be easy for a climbing toddler to get out of. Some more modern cribs would be helpful for young families. 3) My wife is a celiac. She found it very challenging determining what was safe for her to eat and what was not. There was no allergy labels or ingredient lists available and it was sometimes challenging communicating the allergy depending on the staff we talked to. Allergy labels on foods would be very helpful for those with allergies. Overall, we had a great stay and we would recommend this place
於 2024 年 4 月住了 7 晚
Guest Service 於 2024年4月17日的回應
Dear Cole:Thank you for your valuable review regarding your recent stay at Grand Park Royal Puerto Vallarta.Provide our guests with a memorable experience is our main goal. Therefore, we appreciate all suggestion and critics who helps us to improve ourselves to meet our guest’s expectations. Our management team will be taking care directly your suggestions to improve them as soon as possible, in the meantime, we express our apologies for the inconveniences suffered.Cordially yours,Guest Service.

6/10 一般

Candra April (Kelowna)

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
Guest Service 於 2024年4月18日的回應
Dear Candra April:Thank you for your time to scoring your experience at Grand Park Royal Puerto Vallarta.We do hope to have the opportunity to welcome you back in the future, and we will strive to provide you with a superb experience.Kind regards, Guest Service.

6/10 一般

mohammed

於 2024 年 4 月住了 4 晚
Guest Service 於 2024年5月9日的回應
Dear Guest Mohammed:Thank you for your stay at Grand Park Royal Puerto Vallarta.We are committed to providing a great customer service and we’re sorry to know of your less than satisfactory experience. We truly will work hard to enjoy hosting you back soon, when improvements be done.Cordially,Guest Service.

10/10 優異

Sampson

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
Guest Service 於 2024年4月15日的回應
Dear Guest Sampson:We were pleasant for your stay at Grand Park Royal Puerto Vallarta.Everybody went out of their ways to offer you exceptional service.We will be very happy to welcome you again and exceed your expectations again.Cordially,Guest service.

10/10 優異

Ana

讚好：整潔度、職員與服務和住宿狀況
Great!
於 2024 年 1 月住了 13 晚
Guest Service 於 2024年4月10日的回應
Dear Ana:Thank you for your stay at Grand Park Royal Puerto Vallarta.Your rating is very significant to the entire team, especially for the outstanding staff, as it encourages us to continue offering memorable experiences.We will be pleasant to host your vacation again in the future.Cordially,Guest Service.

10/10 優異

vanessa

於 2024 年 3 月住了 2 晚
Guest Service 於 2024年4月29日的回應
Dear Vanessa:Thank you for sharing us your experience at Grand Park Royal Puerto Vallarta.We appreciate your high rating regarding our service. This encourages us to keep enhancing our services.We await with pleasure the opportunity to greet you soon.Very truly yours,Guest Service.

10/10 優異

Ignacio

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excelente hotel
於 2024 年 4 月住了 4 晚
Servicio al huésped. 於 2024年4月8日的回應
Estimado Ignacio:Gracias por elegir a Grand Park Royal Puerto Vallarta como anfitrión de sus recientes vacaciones y calificarnos con 5 estrellas.Estaremos encantados de darle la bienvenida nuevamente e ir más allá de sus expectativas.Atentamente,Servicio al huésped.

10/10 優異

VERONICA ZULEMA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El personal es muy atento y amable, su comida es muy buena, la verdad es una muy buena opción
於 2024 年 4 月住了 2 晚
Guest Service 於 2024年4月8日的回應
Estimada Verónica Zulema:Ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Grand Park Royal Puerto Vallarta y por haber superado sus expectativas ya que nos esmeramos en proporcionar el excelente servicio y calidad que nos caracteriza.Nos dará mucho gusto recibirla nuevamente y sobrepasar sus expectativas una vez más.Atentamente.Servicio al Huésped.

10/10 優異

Victor

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sugiero una llave de tarjeta, los brazaletes son un tanto incómodos y asperos
於 2024 年 4 月住了 3 晚
Servicio al huésped. 於 2024年4月8日的回應
Estimado Víctor:Gracias por haber elegido para hospedarse a Grand Park Royal Puerto Vallarta y por compartir su experiencia, la cual es muy valorada por nosotros ya que nos ayuda a identificar las áreas de oportunidad para mejorar.Estaremos encantados de darle la bienvenida nuevamente y superar sus expectativas al 100%.Cordialmente,Servicio al Huésped.

10/10 優異

Caleb

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic in every way!
於 2024 年 3 月住了 6 晚
Guest Service 於 2024年4月4日的回應
Dear Caleb:Thank you for your excellent stay at Grand Park Royal Puerto Vallarta. We are very happy to know that you had a fantastic experience, that means we accomplished our mission. Please, do not hesitate to return, we want to guarantee you another pleasant and enjoyable stay. Cordially, Guest service.

8/10 不錯

Karen

家人同遊
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
於 2024 年 3 月住了 7 晚
Guest Service 於 2024年4月4日的回應
Dear Karen:Thank you for choosing to stay at Grand Park Royal Puerto Vallarta and sharing recommendations to future travelers through this helpful review, since provide our guests with a memorable experience is our main goal, therefore, we appreciate for highlighting the amenities, comfortable and clean rooms with lovely sunset view, and excellence service you received.We certainly can make another memorable experience in the future.Cordially,Guest Service.

2/10 很差

norberto Enrique

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Xxxxxx
於 2024 年 3 月住了 5 晚
Guest Service 於 2024年4月4日的回應
Dear Norberto Enrique:Thank you for your stay at Gran Park Royal Puerto Vallarta.We would like to express our apologies for not having met your expectations in terms of comfort and service.We are interested in receiving more accurate information to taking care directly your valuable feedback.Cordially yours,Guest Service

4/10 欠佳

Jose

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Nice views of the ocean. Food is not very good, impossible to get a chair at he pool, cant trust room service, beach is not good.
於 2024 年 3 月住了 5 晚
Guest Service 於 2024年4月4日的回應
Dear José:Thank you for your recent stay at Grand Park Royal Puerto Vallarta and for highlighting the aspects that met your approval and those aspect you liked less, which we will follow up with professionalism to improve our quality and offer you a better experience next time.We are looking forward to welcoming you back again.Cordially,Guest service.

8/10 不錯

Estefanía

多人同遊
讚好：整潔度和住宿狀況
Hermosa playa y excelentes instalaciones, la ubicacion esta un poco retirada del muelle de p. Vallarta pero los taxis son accesibles.
Servicio al huésped. 於 2024年4月3日的回應
Estimada Estefanía:En primer lugar, queremos agradecerle que haya elegido a Grand Park Royal Puerto Vallarta para disfrutar de sus vacaciones y por su valioso tiempo para valorar nuestros servicios con una buena calificación, lo que nos impulsa en nuestra búsqueda de la excelencia.Estaremos encantados de recibirla de nuevo e ir más allá de sus expectativas.Cordialmente,Servicio al huésped.

6/10 一般

Sandra

家人同遊
las instalaciones son agradables solo q ellos ofrecen q cuentan con albercas climatizadas y no es verdad, ya que estan demasiado frias y les comentas y no hacen nada. solo pido q no ofrezcan cosas q no tienen. y q mejoren el servicio de comida ya q es muy limitado y ademas se termina muy rapido y no vuelven a surtir mas.
於 2024 年 3 月住了 2 晚
Servicio al huésped. 於 2024年4月3日的回應
Estimada Sandra:Gracias por su estancia en Grand Park Royal Puerto Vallarta.Lamentamos que su experiencia no fue la que esperaba por las situaciones que nos presenta, hemos informado al esquipo de gerentes para que refuercen los procesos y perfeccionar nuestros servicios.Nos dará mucho gusto recibirla nuevamente y sobrepasar sus expectativas al 100%.CordialmenteServicio al Huésped.

4/10 欠佳

Cesar

家人同遊
讚好：職員與服務
不滿：設施服務
If you are looking to relax in a resort and not go do things in the city or activities this is not the place for u or family to Enjoy the amenities. The pool is small for all the u it's this property has. The beach is nice. The food is horrible
於 2024 年 3 月住了 4 晚
Guest Service 於 2024年4月3日的回應
Dear Cesar:Thank you for your time review your holiday experience at Grand Park Royal Puerto Vallarta. Guest’s satisfaction is our top priority, and we are sorry for the inconveniences that made you be frustrated. We will certainly work on areas for development to offer you and future guest a very pleasant stay with improvements made.Please do not hesitate to come back. Cordially Yours,Guest Service.

2/10 很差

Marleen

家人同遊
不滿：整潔度、設施服務和住宿狀況
With limited word capacity, let me start by saying that most staff in this resort are friendly and hard working. When booking a resort you look forward to the all-inclusive amenities that come with the package deal and you hope for a smooth and quick transition to enjoying those perks. During our initial Saturday arrival to Grand Park, we were welcomed with a 30 minute wait to check-in. If there was a long line, we’d definitely understand; but rather it was due to limited staff at the reception area. Since we arrived a couple hours before the 3pm check-in to the room, they directed us to another area to have our baggage stored, where we waited close to another 30 minutes to be helped with this. Already frustrated, we went to grab a bite to eat. To our dismay, we learned that 3 of the 4 restaurants were closed for lunch hour (One in fact was closed both Saturday and Sunday for lunch and dinner). The buffet area was open, but it didn’t take long to realize that the quality of the food was well below standard. They also had a pool bar where they served burger and fries, but the line was very long (and again, food wasn’t good). Beyond the limited and poor quality food we were disturbed to find bite marks on our legs and arms from the bed bugs (family members had same experience) In addressing this with staff, no compensation was given and the staff didn’t seem too concerned. This is a resort that we are definitely not returning to in the near future, nor one we’d suggest.
Guest Service 於 2024年4月3日的回應
Dear Ms. Marlene:Thank you for your stay at Grand Park Royal Puerto Vallarta and for sharing us your experience. We were sorry to hear for the disappointment you experienced. We took your feedback seriously and forwarded to entire management team to improve.We will be glad to welcome you back and allow us the opportunity to restore your trust in our property.Cordially yours,Guest Service

10/10 優異

Gabriela

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Muy bien ubicado
於 2024 年 3 月住了 3 晚
Servicio al huésped. 於 2024年4月2日的回應
Estimada Gabriela:Gracias por su reciente estadía en Grand Park Royal Puerto Vallarta, y por su reseña relevante.Nos esforzamos por superar sus expectativas y nos dará mucho gusto servirle una vez más.Atentamente,Servicio al huésped.

10/10 優異

UGO DANIEL (CUAUTITLAN IZCALLI)

讚好：整潔度、職員與服務和住宿狀況
Todo súper bien organizado, variedad en comida de excelente calidad, playa muy limpia, excelente servicio!!!
於 2024 年 3 月住了 4 晚
Servicio al huésped. 於 2024年4月2日的回應
Estimado Ugo Daniel:Gracias por su valioso tiempo de escribir su reseña en Grand Park Royal Puerto Vallarta.Nos satisface haber superado sus expectativas y hacer de cada estadía un encuentro inolvidableEsperamos que nos visite nuevamente, ya que estamos comprometidos a brindarte otra experiencia formidable.Cordialmente,Servicio al huésped.

4/10 欠佳

Ngoc Anh

家人同遊
不滿：職員與服務、設施服務和住宿狀況
There is no shuttle bus from airport to the resort. The room is clean. Cleaning service was very slow. Called the front desk to get towels after 3 hours came back to my room there was still nothing. Towels in the pool always run out. I was told to wait 5 mins for towels, after 5 mins, I came back and was again told to wait another 10 mins. Food was average. Not so many options and the taste was so so . The Italian restaurant was kid prohibited. I came with my family with my daughter and never had a change to try Italian restaurant. Line up to get lobster for lunch, and when at my turn there was nothing left. Bikini was not allowed in the Veranda, i grabbed the towel to cover myself and the restaurant supervisor told me even with towel, I was not allowed to get in. Other people with see-through net jacket were okay to come in. I had no idea the difference and the reason for stopping me to come in. The pool was in very bad condition. The surface of the pool was very sharp. I and my daughter both got knee cut while we were in the kid pool.
於 2024 年 3 月住了 3 晚
Guest Service 於 2024年4月2日的回應
Dear Ngoc Anh:Thank you for taking your valuable time to describe your experience at Grand Park Royal Puerto Vallarta. We apologize for the unpleasantness you experienced, which did not live up to your expectations. Your comment was shared with the management team, to deeper monitoring as we can improve.Cordially yours,Guest Service.

10/10 優異

Juan

讚好：整潔度、職員與服務和住宿狀況
Su servicio es excelente, instalaciones perfectas y muy limpias.
於 2024 年 3 月住了 2 晚
Servicio al huésped. 於 2024年4月1日的回應
Estimado Juan:Nos complace haber podido brindarte una experiencia increíble y esperamos darte la bienvenida otra vez muy pronto.Servicio al Huésped.

6/10 一般

michael Lloyd

讚好：整潔度和職員與服務
於 2024 年 3 月住了 6 晚
Guest Service 於 2024年4月1日的回應
Dear Michael Lloyd:We effort to make all our guests as welcome and at home as we can, and we are sorry we did not deliver this on this occasion with you.We hope you will allow us to speak with you to converse the situation.Guest Service.

10/10 優異

Michael A Bruce

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was great. Food options were great. Servers were always friendly and available. Need more outside chairs and check-in process takes too long and holds up check-out process (took almost 45 minutes to check out).
於 2024 年 3 月住了 6 晚
Guest Service 於 2024年3月29日的回應
Dear Michael A. Bruce:Thank you for choosing Grand Park Royal Puerto Vallarta as host of your recent vacations.We appreciate your five stars score and suggestions as it really helps us to our continuous improvement to guarantee you a future very pleasant and enjoyable stay.We will be glad to welcome you back and go beyond your expectations with improvements made.Kind Regards,Guest Service.

6/10 一般

RUBEN ARMANDO

家人同遊
La orientación del hotel hace que por las mañanas le de la sombra y sea frío incluso el área de alberca la comida es rica pero nunca hay bebidas, son de mala calidad o requieres pedirla al mesero y es muy limitada, postres y atención del personal buena, y otra de mal gusto es que tienes que bajar a apartar camastro a las 6am sino te quedas sin lugar, el snack es bueno y la atención del bar de playa también, las puestas de sol y la playa son lo atractivo del hotel por su orientación no volvería
於 2024 年 3 月住了 4 晚
Servicio al huésped. 於 2024年3月29日的回應
Estimado Rubén Armando:Gracias por su estadía en Grand Park Royal Puerto Vallarta.Lamentamos las situaciones ocurridas que originaron esta mala percepción de nuestro servicio. Se informa al equipo de gestión para su seguimiento y mejora.Cordialmente,Servicio al huésped.

10/10 優異

Patricia Ortega

家人同遊
讚好：設施服務
Todo el personal muy amable, la comida muy rica .sin duda regresaría.
於 2024 年 3 月住了 6 晚
Servicio al huésped. 於 2024年3月29日的回應
Estimada Patricia Ortega:Gracias por haberse hospedado en Grand Park Royal Puerto Vallarta y por habernos regalado parte de su valioso tiempo para compartirnos su excelente experiencia de este paradisiaco Resort.Esperando que esta no sea la última vez que nos visite, para tener el placer de servirle una vez másAtentamente,Servicio al huésped.

10/10 優異

Erica

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Servicio al huésped. 於 2024年3月29日的回應
Estimada Erica:Nos alegra saber que tuvo una experiencia positiva en Grand Park Royal Puerto Vallarta al valorarnos con 5 estrellas.Valoramos su calificación y la alentamos a que nos brinde más detalles sobre su genial experiencia con nosotros.Estaremos encantados de darle la bienvenida nuevamente. Cordialmente,Servicio al Huésped.

10/10 優異

Lisa Marie

家人同遊
We were very impressed with this resort!! The choice of food is very good, treated like special guests in the restaurants, very good service! The Italian is classy, love the eggplant appetizer. Homemade tiramisu designed at the table with a special shake of Bailey’s was great. If you like seafood, check out the seafood restaurant, the whole fish is baked to perfection. This is a very well run resort. The design of the building makes a view from all floors. The drinks are great, especially like the mango margarita at the lobby bar. If you want some luxury, check out 12th floor, big outdoor lounge beds, the spa massage is on 12th floor and a great clean gym. Indoor pool on 12th, where you can look down on beach. The secluded bay is just the right size, lulled to sleep by waves. Not great for swimming in the ocean, some undertows. Main restaurant has a huge variety, very pleased with service there, friendly staff! If u forget a soup spoon at the buffet they meet you at your table with a spoon, good waiting of tables. Lounges look out to sea or surround pool, your pick, get towels down early! Entertainment and crafts, dancing, yoga, Zumba, fire dancing, Mexican dancing, etc very good time to be had, noise from entertainment is over early but they have regular entertainment starting at 9:30 pm each night. All in all, a bit of paradise!!
於 2024 年 3 月住了 7 晚
Guest Service 於 2024年3月28日的回應
Dear Lisa Marie:Thank you for your stay at Grand Park Royal Puerto Vallarta.We felt great to read your wonderful experience that’s what we strive for, and your positive review affirms the team's efforts and positivity, have not gone unnoticed.Our entire staff can’t wait to welcome you again for your next vacation.Cordially,Guest Service.

2/10 很差

Alison

讚好：整潔度和住宿狀況
不滿：職員與服務
Guest Service 於 2024年3月28日的回應
Dear Alison:Thank you for your stay at Grand Park Royal Puerto Vallarta.We are so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience.We would be delighted to know from you, at your convenience.Cordially,Guest Service.

10/10 優異

Chuck

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We found the place to be clean, staff courteous, food selections, and quality good, and they were able to make any drink we requested. We have stayed in other all inclusive resorts, where none of the above were the case.
於 2024 年 3 月住了 5 晚
Guest Service 於 2024年3月27日的回應
Dear Chuck:First, we want to express our gratitude you had a great time and enjoyed your holidays at Grand Park Royal Puerto Vallarta.Also, thank you for your valuable time to rating us our general services which we received the highest score from you. We will be glad to welcome you back and go beyond your expectations.Cordially,Guest Service.

6/10 一般

Elvia Monica Guevara

家人同遊, 親子同遊
不滿：職員與服務、設施服務和住宿狀況
Overall a little alarming that their “concierge” attempts to hustle you, asked for my credit card number so he will be able to receive his commission when I refused at the end he asked to just give him a big tip. He never did anything for us never received menus, pretty weird. Service is pretty terrible uncleaned room. They have Limited staff, long lines for every dinning options, service staff refuses to give you bottled water and have you used their canter system which is a little alarming since they are water fountains. Beers are warm, dinning hours are very confusing and food is gross. Never any towels at the pool and no pool service unless you flag som one down and tip them upfront for them to come to you. Would not recommend to anyone, rather pay a little bit more somewhere else.
Guest Service 於 2024年3月27日的回應
Dear Elvia Monica Guevara:We appreciate your effort and time to review your experience at Grand Park Royal Puerto Vallarta.We are sorry for the shortcomings you had felt. Please be advised that your assessment was carefully forwarded to our management teamWe certainly hope to welcome you back in the future, we are sure you will be pleased with our ongoing improvements.Kind Regards,Guest Service.

10/10 優異

Abraham

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Costo beneficio muy recomendable, el gerente Javi muy al pendiente buen lugar para descansar y comer bien.
Servicio al huésped. 於 2024年3月25日的回應
Estimado Abraham:Gracias por haberse hospedado en Grand Park Royal Puerto Vallarta y por su valioso tiempo para describir sus excelentes vacaciones.Nos complace mucho saber cuánto disfrutó de las instalaciones del hotel, ya que su satisfacción es nuestra prioridad.Esperamos tener la oportunidad de recibirlo nuevamente y volver a sobrepasar sus expectativas.Cordialmente,Servicio al huésped

10/10 優異

Karla

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Guest Service 於 2024年3月22日的回應
Dear Karla:Thank you for your stay at Grand Park Royal Puerto Vallarta.We appreciate your excellent rating, and we encourage to come back in the near future to enjoy another amazing stay. Cordially,Guest service

8/10 不錯

Travis R

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Service was good, very friendly staff, nice beach.
於 2024 年 3 月住了 7 晚
Guest Service 於 2024年3月21日的回應
Dear Travis R:Thank you for your stay at Grand Park Royal Puerto Vallarta and for the clarity and robustness of your great remarks.We sincerely appreciate you enjoyed your stay; the staff cater your needs with pleasure and made for you an unforgettable stay. We are looking forward to welcoming you again soon.Cordially yours,Guest Service.

6/10 一般

Angela

讚好：整潔度和職員與服務
The resort was ok. Food was meh. Staff was always friendly and helpful.
於 2024 年 3 月住了 4 晚
Guest Service 於 2024年3月20日的回應
Dear Angela:We are pleased to know how much you enjoyed this great experience at Grand Park Royal Puerto Vallarta, since making your stay as pleasant as possible was our priority; therefore.We sincerely hope you enjoy your next stay with us.Cordially,Guest service.

4/10 欠佳

jorge hernandez

讚好：職員與服務
不滿：整潔度和住宿狀況
Servicio al huésped. 於 2024年3月20日的回應
Estimado Jorge Hernández:Lamentamos saber que no disfrutó de su reciente estancia en Grand Park Royal Puerto Vallarta, y nos gustaría saber más, ya que sus comentarios son esenciales para mejorar nuestro servicio.Atentamente,Servicio al huésped.

6/10 一般

Thea

伴侶同遊
讚好：住宿狀況
I liked the hotel and the location. I didn’t like the volume of the shows. It’s a small space and the shows were way too loud for such a small area. I was on the 8th floor and the volume was ridiculous. The food was very bland. We liked the Italian restaurant. Went 3 times. Everything else was actually pretty great
於 2024 年 3 月住了 7 晚
Guest Service 於 2024年3月20日的回應
Dear Thea:We regret the shortfalls that originated this rating. We are on the way making our major effort to perfect our service.We truly will enjoy hosting you and change your perspective.Cordially,Guest Service.