So truth as we were required to make two reservations.
Complex was excellent, perfect for what we wanted shout outs to José Luis, Hector, and tower 1 concierge Claudia. Above and Beyond but wouldn’t let flower delivery without prior notice during stay. Sad.
Also gym requires reservations for every use. But personal trainer had to use service entrance. Very uncomfortable for me.
Unit not so much. Promised 18th floor was 10th. Shower leaked into unit below requiring three visits to repair. And couldn’t use during the time because of this issue. Mobility issues couldn’t let start us use master bath was too high to climb in. Dishwasher never worked until four days to checkout , 5+ visits to repair over 3 1/2 weeks and still needed to slam door three or four times to close it. Safe was broken and another two separate visits to repair. No pictures on walls, sterile and bleak. No throw cushions on couch. Wi-Fi was unreliable, not good if trying to work or use VPN as no English shows available without VPN and fire sticks. Remotes weren’t charged when arrived and didn’t receive a charger for any of them. No makeup mirrors in either bathroom. I left one. Hopefully it’s available for future visitors and a keurig machine. No kettle either. Left a $50 usd tip with property manager and pm told housekeeper (who was awesome her name is Kenya) it was left at concierge, it was left with him. Who knows if she received it? And after all that they charged me a $30 dollar late check out fee because my airline canceled my flight three hours before departure and I spent two hours on phone trying to reroute. We asked for some compensation but nothing from owner or property manager for our constant intrusions for maintenance issues and 18th floor reservation. Hopefully VRBO, who has a formal grievance and case number will help. VRBO let’s people buy Superhost not earned.
All the homeowners were great for future visits. Connecting me with future rentals The rest of US tourists not so much. Sad people don’t understand we are guests in their country. This was my 12+ visit to PV and I’ll be back in March.