The view from our room on the 19th floor was epic! And the pool was decent.
However, I expected more from a "premium suite" 750 sqft room that sleeps 5 people - no extra blankets, one tea option and literally only one tea bag, no mugs, lack of espresso pods, no diffuser for hairdryer, no dinnerware for the 6 seat dining room table. I was told room service was not available. The other person I stayed with got a little sick the first night so we stayed in. Ordered from the restaurant downstairs and brought the food up to the room. Hard to carry a few dishes, cutlery, glassware with two hands. Of course they forgot the bread for one dish so I had to go back down , wait for the bread, and back up again. By that time the other food was cold. Room service not available is ridiculous. I needed a diffuser attachment for the hairdryer. I asked three times for one. Finally had two brought up to the room, neither of them fit.
For this caliber of room and what we paid, I expected more than just 750sqft of space.
Also elevators are a disaster. The wait is ridiculous most times.
Third day in, it poured rain all morning. I noticed three areas of the windows leaking. I called down twice to let them know. No one came to do anything about it.
The rooms are not sound proof whatsoever. I heard noise every morning and night from upstairs. Saturday night I was woken at 2:30am by a party upstairs. Called the front desk - took an hour to stop. Bring ear plugs if you plan to stay there.