「Great hotel with helpful and friendly staff. We also liked the pool, sauna and steam room. We paid for an upgraded room which was very nice and comfortable. The only downsides were the lack of bedside plugs, and we’d have preferred the en-suite to have a door for privacy.」
「We liked the bus stop tight out front. We didn’t like the lack of info to get from the airport to the hotel and ended up walking with all of our luggage. The meals were supposed to be 1/2 board but the credit provided towards meals wasn’t enough to cover but one or two of the choices. The food itself was good. Very nice premises.」
「We thought we had booked a room for 3 adults for one night turns out it was only booked for 2 and we had to pay an additional £175 for an extra person. Thought it was a bit steep. Had an early flight and although there was some breakfast choice available, it would have been better if there had been take away cups for coffee and some muffins or pastries just to grab and go. Fiona who checked us in was very pleasant although we weren't too happy to have to pay the additional £175.」
「Rooms where clean and well maintained. Sadly food was poor, we ate in the restaurant on the first evening, one meal was over cooked while my lamb was very chewey. Breakfast on day 2 was poor, they said it would be cooked to order but it looked and tasted like it had come from the buffet they had just cleared from a coach party. The staff were variable some abrupt and others went through the motions but werent enjoying their jobs??!」
「I stayed for two nights in the hotel. The room was clean and tidy. Iron and iron board were provided. Front desk staff was friendly and helpful. It will be better if vendoring machine selling drinks is available. Also they forgot to clean my room after the first night, so I give them 4/5.」
「Beautiful property, but the staff (except the young blonde bar tender who was very nice) were less than friendly. I felt like I was almost a bother to them.」
「We've booked a room with 2 double beds for a family trip. The room is just right and the kettle and cups were put next to the bed. The locatio is great. There're lots of cafe and restqurants around.It took about 10 min to wall to the Qeent Street Station and the Central Station.」