Richmond Palace

Staff ignored our request for twin rooms and allocated doubles instead, despite acknowledging our request and agreeing in advance we’d have twins. The sink wouldn’t drain. The light from the air conditioning controls was very bright and the room was horrendously stuffy so we slept terribly. The location was good though and very convenient

I stayed at Templeton Garden 04/03/26 - 07/03/26. From the off, the service was 5 stars- I had a theatre show at 2pm but check in isn’t until 3pm. They told me prior to arrival that I could leave my luggage & they would safely lock it up. However on arrival, at 11.50am they told me my room was ready so I could check in & settle in straight away, which was brilliant. I stayed in a single room which had a lovely street view of the beautiful Kensington/Earls Court. My room was immaculate, all facilities working, plenty of plug points, comfy bed, beautiful bathroom with classy fittings & a very powerful shower (which is a huge plus for me, nothing worse than a rubbish shower). There was an abundance of storage & a good solid safe for all of your clothes & belongings. My room was cleaned & refreshed daily while I was out, the housekeeers do an amazing job to be honest. Fresh still & sparkling water glass bottles, more coffee pods to go with the machine, more tea & more milk every time I came back, as well as new fresh towels & bed made. The staff all around were warm & welcoming, while being super professional. There are also touches like having a doorman on the front door which adds that touch of class. I can’t comment on the food & drink as I didn’t dine at the hotel at all, but I do know they do a good deal on breakfasts (I would imagine the food is great if it’s anything like everything else I experienced). Considering all of this, the price & deal I got was an absolute steal

Elegant, comfortable, with attentive service.