Rio del Mar hotels in Aptos

"The new hotel and spa was amazing. It’s across the street from the beach and has an amazing view, especially from the pool. The amenities are amazing and the rooms are astonishing. We’ve been waiting to stay here since it was being built. It did not disappoint. "

"Perfect "

"Was told I could check in at noon, only one room was ready. The other wasn’t ready until 5pm, when normal check in is at 4"

"The hotel is always clean staff are friendly. 1 negative is why they charge for guest parking. How else would i get there "

"Clean and the pool area was great "

"Ghetto people coming in and out with no keys, waiting for visitors to open the door. Homeless around, maids come in at random hours without permission. "

"The front desk staff greeted us with a smile and he provided us with excellent customer service. "

"Shower was beyond filthy. It was full of toilet paper. Possibly a drain back up. Which happens but was not cleaned obviously. None of the outlets worked. Staff was nice and apologetic but offered no compensation. "

"Excellent staff, ocean front rooms great spot for couples or families! Dinner and Breakfast at Jack O’Neill restaurant ocean front views for both wonderful stay!"