“This property is best bang for your buck if you’re trying to experience Universal Studios, Orlando. I travelled with my wife and 2 daughter 7 and 9 years old. This was by far the best family trip we have ever had. The rooms are super clean, updated nice, staff is top notch. Water taxi right to the parks is 5 minutes and beautiful for pics etc on the way. You have to eat at the water tavern the place is well priced and the food is incredible . It’s attached to the resort! I’d only have one small……
"Booked 5 days in this hotel, look, 5 days, 5 days, no one from the cleaning staff came to clean my room, on the 4th day, I called the front desk and asked someone to come to my room, but sadly, the cleaner just brought new towels and took away the dirty trash, that's it, didn't take away the dirty towels, on the 5th day I didn't even have enough shower gel and shampoo, please don't book this hotel, please don't book this hotel, please don't book this hotel, go to Holliday inn"
"I reserved 5 Rooms for 5 persons at 12/4-12/5 from “Hotels.com”, and I choose “Pay at property” , which means the receipt will provided by Mai Hana.
But Mai Hana reject my request and I don't know how to approch "Hotels.com", and call Mai Hana & writing still not receive Mai Hana's help. "
