Occidental Riviera Maya hotels

"Our 5 day stay was thoroughly enjoyable. The staff were friendly and dedicated to excellent service! Thank you."

"It was great 👍 thank you everyone 🙏 ❤️ "

"Amenities and clean room"

"Excellent hotel! We will be returning. The staff was friend and the premises were beyond beautiful. Things that need improvement: Room maintenance - we called two nights in a row to request water and more candy in the snack bar. For me common sense if it’s empty refill it but I guess they only do it upon request. Chocolate ice cream - very delicious but for some reason this flavor is beyond popular and once it’s out it’s out for the entire week. Chibali restaurant is for children, yet they were the least friendly restaurant. It’s like the staff of the day hated to be there. Idk we just didn’t return there through our stay. Other than that everything was excellent. "

"Great stay! "

"Love this place!"

"Staff are lovely, nice and helpful. The grounds are immaculate and beautiful. "

"Our room was always cleaned, with fresh towels and the staff were very pleasant. Our Butler Julio took especially great care of our needs, from making dinner reservations, to suggesting different activities, to making sure we were always comfortable. I can’t express enough how efficient our Butler Julio was! Thank you!"

"Our room was kept very clean by our housekeeper, Beoncha. We were in room 1215, February 3 thru the 10th."