Rochester Rochester Public Library Hotels

"The staff that checked us in was watching videos on his phone. Did not get up out of the chair he was in and had garbage thrown around him. The breakfast lady was swearing at our kids. My kids didn’t have shoes on at breakfast. I know this was wrong but she could have nicely asked or brought the attention up to us as the adults. She swore at them and made us feel extremely uncomfortable. When was confronted she was very disrespectful. We checked out a day early due to feeling unwelcomed. "

"It was clean but the rooms were outdated. Quiet, and the pool was nice and big with a hot tub."

"We have stayed here 3 times in the last 4 months. The room is always clean and the staff are very friendly."

"The room was not clean, specially the carpet and bathtoom. The refrigerator was rusty. The TV was not working. "

"Room was clean and comfy. Hotel staff were nice and helpful. "

"Great stay"

"Didn't have breakfast "

"Valet parking is nice. The location is convenient to Mayo Clinic and Methodist Hospital. Shopping is close by if you need a break. The staff is generally nice. Body wash was out in the room and Kleenex when we arrived and we had to call down for that. Room temperature control was great. One issue is the noise. Even with a set time that guests should respectful to others and quiet down, it isn’t adhered to. On our second stay, when we called the front desk, they offered to call the police. It would seem much more reasonable to just send security to say “hey, these are the rules, watch your kids and don’t let them run all over with out you up and down halls slamming doors..” Then sent security who was very lax about it- we watched / listened and it was never going to be taken seriously. Some of us are not here for for play and to enjoy the city, we are here with serious medical conditions, or spending hours and days at the hospital with a very sick loved one; in these cases sleep is something needed and coveted. Maybe ask guests the purpose of their stay when booking them and place them on floors that make sense. It seems highly inconsiderate to put someone in a horrible and exhausting situation to deal with the inconsiderate guests when some of us truly just want to sleep. Even with ear plugs, air on, and a fan- the doors and walls are paper thin. I’m not sure we’ll stay again even tho we have many future medical trips. It’s really frustrating."

"The room was clean and the staff was very helpful"