The property manager was rude and constantly fighting with her employees. She talked loudly in her native language and was using foul language in front of guests.
We had requested early check in, but were asked to wait beyond the regular check in time.
I am asking for a full refund of our stay.
Sanjeev
於 2024 年 3 月住了 1 晚
8/10 不錯
Laura (Maple Valley)
2024年3月24日
讚好:設施服務
While not in Rotorua itself, this resort is minutes from city center and away from the sulphur smell. Lovely setting and attentive staff. Free laundry is a major plus! Easy parking and access to all rooms. The rooms are a bit dated but very clean and comfortable. Excellent T food!
Laura
於 2024 年 3 月住了 4 晚
4/10 欠佳
Taryn
伴侶同遊
2024年3月8日
不滿:設施服務和住宿狀況
Basically had 1 staff member running the whole place. Sauna didn’t work, steam room had to be turned on before use by the one guy doing all the other jobs then had to wait 20 mins for it. You can find better in the area for similar price.
Taryn
於 2024 年 3 月住了 1 晚
10/10 優異
Casey
伴侶同遊
2024年3月6日
讚好:整潔度、職員與服務和住宿狀況
Peaceful lakeside property felt like a nice getaway.